Sahyadri Specialty Hospital — Looting the customer under the name of Admin charge and holding deposit amount for cashless mediclaims for more than 2 months

Address:

A-23/4, Shiv parvati, Krishnanagar, Sector-20/2, Pune -19

Hello,

I am Shantanu Kumbhar. My Dad Yashwant Kumbhar was admitted at Sahyadri on 5th of July and discharged on 9th of July. Bill of approx. ₹1, 13, 000 was charged which included Admin charge of approx ₹13000. Today, i.e. 5th of Sept has arrived and hospital has not yet returned the deposit amount of ₹2535 which was hold by Hospital on discharge. Hospital on discharge of patient had stated that the deposit refund would be done after 45 days post discharge. Almost 2 months done and deposit not yet returned. Confirmed from my insurance assistant that the settlement part is between insurance company and hospital. Hospital shouldnt be holding deposit of amount in such case. Also, defination given for admin charges was 10% of total bill which was again rubbish. They wont justify the facilities they provide taking these admin charges. On asking the rule book or protocols for the same to send via mail, I was said that this cannot be discussed on phone. Anytime I visit the hospital, I had to wait for 90 mins at times for a wheel chair to arrive. And they say 10% of bills as admin charges. No services provided on time. People sitting over there arent taught the way they need to speak with the customers. Please look into this on priority.