| Website: sampuranyatra.in |
My advice to anyone considering Sampurna Yatra Private Limited: PLEASE ALSO READ OTHER NEGATIVE REVIEWS AND DECIDE TO WASTE YOUR MONEY AND HAVE A HORRIFIC EXPERIENCE. After completing our Uttarakhand trip, I can confidently say that many of the complaints raised by other customers closely match what we experienced.
Everything written below is 1000000% TRUE and supported by evidence including audio recordings, video recordings, WhatsApp chats, emails, photographs, hotel confirmations, call records, and payment proofs. If the company responds by claiming this review is "false", "baseless", or intended to "defame" them, I am prepared to substantiate every single point.
The personnel we dealt with included Ms. Meenakshi Thakur(Most horrible and irresponsible among all), Mr. Harry, Mr. Surendra Babu, Mr. Pankaj, and Mr. Sanjay. Unfortunately, instead of resolving issues, we were repeatedly met with excuses, indifference, blame-shifting, and complete lack of accountability.
1) Badrinath Hotel Disaster
• Promised accommodation near Badrinath Temple which was never actually booked by travel agency.
• Hotel management informed us that only an enquiry was sent, not a confirmed reservation.
• We were forced to accept a hotel nearly 25 km away from the temple and have a great impact for our darshan.
• Ms. Meenakshi Thakur's response was essentially: "Do whatever you want", "Sleep in the car", or "Sleep on the road."
2) Stranded at Midnight in Chopta forest at 2.00 am
• Driver abandoned us at night in forest area with ladies and luggage in a remote area with refusing to drop us at stay location giving a stupid reason of car cant go further, though other vehicles had passed through the same road.
• No support from Sampurna Yatra despite repeated calls.
• Had to depend on local residents for transportation.
• Accommodation provided was dirty, unhygienic, and far from Tungnath base camp.
3) Driver Payment Issues Throughout the Trip
• Driver repeatedly threatened to stop the vehicle due to payment disputes with the company.
• Vehicle was stopped multiple times during the journey.
• We had to intervene and make payments reach him from company to avoid losing sightseeing opportunities.
4)Wrong Vehicle Provided
• Paid for an 8-seater vehicle.
• Provided a smaller vehicle and asked to "adjust."
• Had to travel long distances in cramped conditions.
• Asked to pay extra for the vehicle category already booked.
5) No Advance Hotel Bookings
• Despite taking substantial advance payments, accommodations were arranged at the last minute.
• Customers are left with whatever hotel accepts the enquiry.
• If you refuse to accept the accommodation apart from the said itinerary, you are told to "adjust" or make your own arrangements.
6) Failure to Arrange Badrinath Registration/Permits
• Mandatory registration requirements were never communicated in advance.
• Forced to stand in queues for 4 hours.
• Lost sightseeing time because of their negligence and they didn’t accept their mistake on this.
• Could have easily been completed online had they informed us earlier.
7) Pooresttt possible Quality Hotels
• Chopta accommodation was filthy and lacked basic facilities such a even water in washrooms forget of other facilities.
• No reduction in package price despite inferior accommodations and had to pay the entire package price .
8) Zero Coordination & Customer Support
• Sales team, accounts team, and operations team had no coordination.
• Accounts kept demanding payments while operational issues remained unresolved.
• No escalation matrix.
• Refused to provide manager or senior management contacts.
9) Constant "Adjust or Leave" Attitude (Most important)
Every issue was met with:
• "Adjust."
• "Do whatever you want."
• "Sleep in the car."
• "Sleep on the road."
• "Pay first."
FINAL VERDICT
There was a continuous pattern of poor planning, broken commitments, accommodation issues, transportation issues, internal coordination failures, payment disputes, and shocking customer handling throughout the trip.
I have travelled extensively and can honestly say this was among the worstestttttttttttttttttttttttttt travel experiences I have ever encountered.
Once again, every statement in this review is based on actual events and supported by evidence.
In short- Book with them if you want a horrible and frustrating experience to be remembered life long and I bet there can be none more worst than these
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