Samsonite India — a-t kamalind, part code 83w (o) 09003

I purchased 81cm black coloured briefcase from big bazaar ranchi in the last week of february-2017. I have used it for only one journey. It's already discolored, damaged. I met the sales persons of bagzone lifestyles pvt ltd, main road, ranchi-1 (Phone[protected]. Earlier they told me that it will be replaced but yesterday they told me that customer care has refused it. L don't understand how such type of decision, customer care can take! You review it carefully so that customer will not be cheated.