Samsonite India — Laptop bag

Address:

Mumbai City, Maharashtra, 400099

Dear Sir/Madam,

I had purchased a Samsonite bag-pack on 22nd October 2015 having a global warranty of 2 yrs.

I had complained to the store from where I purchased that the bag is not equally balancing on the shoulders due to which one of my shoulders is feeling the pain, to which I was informed that it might be because the bag is new and it shall ease out soon.

It was a pleasant surprise that the lower portion of the bag, which rests on our lower back, started wearing off soon. As on date, the situation is like that the same lower portion is completely worn out along with the sponge inside which was least expected in this short period of time. On visiting the store, I was informed that it was due to wear and tear!!!

I am wondering that it be a possibility that how can the worn out portion, as mentioned above, of a bag worth Rs. 5, 000/-, can wear out in so less time just for the reason that it gets brushed against my lower back!!

To add on to this, one of the chain is also damaged and rendered unusable.

The feedback from the store for the above has been very annoying and not at all up to the mark of Samsonite as a brand; I expected a quick help in having it replaced especially it being in the warranty period and the issue being genuine and not something as a result of mis-handling / carelessness.

Attached along are the photos of the above mentioned issued for your reference which shall enable you determine the damage condition and also that it is genuine and not something which is done on purpose. Also attached is the warranty card copy for reference.

Shall expect a quick action to do the needful for replacing this bag of mine.

Please call back for any issues / clarifications.

Regards
Hrishikesh Anakaikar
#[protected]
hrishi.[protected]@gmail.com