Samyakk.com — Refund for a product not credited

Address:

No.24, D’Souza Circle, Opp Life Style, Richmond Road, Bengaluru, Karnataka 560047

Hi Team,

This is inreference of product id#[protected] . I have returned the product and the shop confirmed the return however i have not received my return yet.I have been following up with the sales executives multiple time but no reply.
Receipt of return product as confirmed by executive 30 January and dropped email on 1st february but not yet returned.(Rs 8850+shipping charges to be refunded)

I had ordered another product in parallel with product id#[protected] . They sent a faulty product and told they can only replace the product. However i want a return on the product because i read through the return policy and i had informed the team the day it reached that its faulty and i want to initiate return and not replace. However i got a reply that since they considered my first product they will not return my second product. I am attaching the conversation and the return policy thats up intheir website.(Rs. 12000 to be refunded+shipping charges).