[Resolved] Sangeetha Mobiles — Cash back offer on my phone after 90 days

Avinash Bhat

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560094

Hi,

I had bought iphone se in april and i was told that there will be a cash back offer on that. I haven't received the money yet. Apparently i contacted customer care via email, seems the sangeetha is asking me for poc receipt prints during the billing... Luckily i had taken the photo copy of that. They are saying they can't cash back if there is no white slip... What is wrong with that? White slip is for customer, its nothing to do with sangeetha (They are not authorised to ask us) it's up to us to keep or throw it... Obviously there will be invoice bill provided during the billing, why this is not enough? Why the white poc receipt is required. This is totally ridiculous...in this era of competition you people are still escaping from the promise you made by asking customer for something they wont keep it... Need a solution for this.

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Aug 24, 2016

Complaint marked as Resolved

Verified Support

Jun 29, 2016

Sangeetha Mobiles Customer Care's response Dear Avinash Bhat,

Thank you for writing to us.

We're working on your issue and Ms Prathima our customer care manager is interacting with you regarding your issue.

The charge slip is mandatory document to confirm the cash back offers as many times it could be instant or reversals within 90 days which will be specified on the same

As requested the photo copy of the charge slip was shared by you late in the evening yesterday(28/June) and the same was escalated to the concerned team. Infact today(29/June) you have also confirmed that you have received a partial cash back of only Rs.2500/- instead of Rs.4400/- and the same has been further escalated to the concern team.

Cash reversal happens within 90 days and by July 10th 90 days period will complete and we are also working on getting this processed for you at the earliest.

Please feel free to get in touch with Ms Prathima for any further clarification at [protected].

Assuring you of our best services at all time.

Thank you,

Regards,
Sangeetha Team.