[Resolved]  Sangeetha Mobiles — Cheating by hiding the warranty period for selling their worst brand wham

Address:

Bangalore, Karnataka

I have gone to sangeetha mobiles, hsr layout, bangalore on jan 05, 2014 to buy a basic phone for my mom. I was looking for a reputed brand but the sales executives present their told me sangeetha have introduced a new good brand called “wham’. When i asked about warranty they said it is one year. When i asked about warranty card they said invoice is enough and all the terms and conditions are present in it. Now two months back (8th sept 2014) mobile stopped working even not powering on. I went to sangeetha shop kammanahalli for repair they gave me a card of their support team. Support team have taken my mobile. After 3 days i got a call from support team saying i have pay for the battery as battery doesn’t comes under warranty and told me to ask sangeetha branch for clarification. It was not told during purchase or mentioned in invoice. Now i called hsr layout branch mr. Rajesh and then mr. Sarvesh spoke to me and refusing to help me by saying accessories wont comes under warranty and it was understood. I am hearing a very rude tone now, which is completely different from their attitude time of purchase