Sangeetha Mobiles — Cheating

Address:

anantha nagar, bangalore

Below email was sent on tue, 5 may 2020 07:33:06 gmt+0530.
Till now the issue is not resolved.
Hi,
Earlier last year in 2019 i had bought an mobile from your store at anantha nagar, electronic city phase -2, bangalore -560100
Since my company had declared work from home, there would be lot of conference calls and hence i felt a need of a earphone for my mobile.

I selected a bluetooth earphone on 21 mar 2020 around 6:45pm. Your store people tried to demo the device. And it was not powering on.
They told that charge is not there and hence it will work if i put it for charging.
I believed their statement and bought it.
That whole night i charged it and tried but the device was not working.
From next day onward lockdown was declared in karnataka.

Towards april end store open. I went and contacted the store at 11am. I explained the problem.
Store manager shivshankar got the device kept it at place and sent me back saying that he will check it and asked me to come later.
That day evening i went till that time they did not even check the device. There was a queue due to lockdown and when my turn came i met shivshankar.
That time only he put it for charging and asked me to come again. I went after 30 minutes.
When my turn came i met shivshankar, he spoke two words and even before completing the conversation with me, he went to attend other people who wanted to buy mobile.
When i asked him still my conversation was not over he said "customers are waiting". Is this how sangeetha treats customers after they bought stuffs? Is it only concerned about new customers?
Finally he came to me and said it is not working and told that they need approval from ho and indicated that ho is not working. He sent me back to come back on may 4th.

Since it is a blocker for my conference calls, i checked your website about policies and found the page on replacement and refund policy.
Later for some days your store was not open. Once again it was open during lockdown period, i went to meet shivshankar, to explain the refund policy and if he assures refund i can buy from somewhere.
He was not even ready to see the refund policy which i was trying to show from your website. He said that i should come back on 4th may.

4th may when i went, i asked for refund. He started saying that there is no refund policy and he is being working in sangeetha for more than 5 years. I then showed the refund policy in website. Then he started saying that it is for "failed transactions"
Then after reading it then he told me that i should only send email and get approval. He showed me devices which are double the price of device that i have bought and asked me to buy them as a replacement.

Now i am sending you the email as a last resort.

Questions:
1. From when the backend team for support was working?
2. Why did your store people sell a non-working product?
3. Why your store people are not interested to speak to customers who are coming to store with genuine problems. Are they not trained about after sale service?
4. Why your store people are not aware of refund policy
5. Why customer has to send the email for such issues? Why cant your store people manage such issues?

Summary:
1. Sangeetha mobile has sold a non working device to me without even demonstrating to me
2. Sangeetha mobile made me visit their store atleast 4 times to their store without any resolution
3. Sangeetha mobile finally made me write even the email to resolve the issue
4. Since there is not commitment/clarity about the policies, i was not able to buy new device from anywhere and for more than 45 days i am stuck with a non working device.

Attachment:
1. Bill copy
2. Store manager details

Note:
Device and bill are already with store manager.

Please approve the refund so that i can buy earphone of my choice from your store or any other store.
Thanks,
Saravana