Sangeetha Mobiles — iphone - no replacement of manufacture defect

Address:

560027

Whomever it may concern,

I ramona joy paul bought a phone at sangeetha mobiles, opposite brigade towers, bangalore on the 29th of september 2019.
I started using the phone on monday and i noticed on tuesday that there was a small hairline crack/ scratch on the camera lens. I immediately contacted the store i bought the phone from and i was asked to contact the i care.
I contacted them and scheduled an appointment at the maple store, kamraj road, bangalore for today i. E., the 3rd of october at 2.20pm.

Upon visiting the store, i was asked to submit the phone to them for a day or two and they would completely diagnose the problem by opening the phone. Post which they will decide if the replacement could be done or not - or i might have to end up using the same phone which has been dismantled and re - assembled.

I have paid nearly 60 thousand rupees for this phone and there has been no action taken, and i was asked to contact i care again, to whom i mentioned i do not want my phone to opened and not considered and given back to me.in that case, i would have bought a refurbished phone. However, to mention asif along with pratheek's at maple store confirmed that the damage was not done externally and it was present earlier.

Having trusted sangeetha and buying all our products from sangeetha this is the kind of situation i have to be dealing with. I was told by i care representative paras that i will have to ask sangeetha to replace the phone. I understand this is a very rare case and it doesn't really happen but unfortunately it has happened with me. I would a replacement, otherwise i will have to post my concern over social media and file a consumer complaint for the same.

I did not pay so much for the phone to be opened and diagnosed (Not knowing whether the phone will be replaced or i should be using the same phone). I really need a replacement, it was all the money i saved to buy my dream phone. I care told me that they send bulk orders to sangeetha and this should be able to be resolved by sangeetha by replacement.

I need a replacement, i am not allowing my phone to be opened - i have not paid nearly 60k for the same.