Sangeetha Mobiles — Malfunction of the mobile repaired by m/s sangeetha service.

Address:

Bangalore, Karnataka

With reference to the above subject i wish to submit the following facts for your kind information and immediate necessary action:- The above said phone had been given for display repair to the m/s sangeetha mobiles store, marthahalli branch on 07/03/2014 and the same was replaced and returned on 08/03/2014 and charged an amount of rs.3500. With in a months time, the display starting opening and the same was reported to the service department on 06/04/2014 and handed over the set to them on the same day, after producing the display bill. They also refused to give a job sheet/ repeat job sheet for the same. After they checked the phone, they told me that the battery has to replace and i obliged and paid an amount of rs.1900 and the set was returned on 08/04/2014. After a week of the repair, the display again started to malfunction. On taking the handset to the service centre, i was informed that it would be a software issue and the next day, they informed me that the display once again has a problem caused by manufacturing defects. The already repaired display has a 60 days warranty over manufacturing defects and issued a bill. Secondly when i had brought the set for repair on 08/04/2014, they had taken the display bill and due to oversight they did not return the bill/ misplaced and issued a battery bill on 08/04/2014 only. The service personnel have even agreed during the telephonic conversation that he had seen the display bill during the battery change. Now the handset is not functioning in a proper prospective due to display problems. And the service personnel are demanding for rs.2200 (Duplicate display) or rs.4600 (Original display). It is further brought to your attention that for such an esteemed organisation, how that is your service personnel rendering service for duplicate parts? It is even doubtful whether the parts which are replaced for my handset on 08/03/2014 are original initially, because of which now the phone is malfunctioning. All my efforts to the service personnel for the warranty period replacement and to check for the bill issued and for the service copy of the bill has fallen into deaf ears. I therefore request you good-self to bestow the matter personally and directives may be issued to the concerned authorities for the replacement of display under warranty. Thanking you in anticipation. Yours faithfully, Vinod vasudev. Ph: [protected]