[Resolved] Sangeetha Mobiles — Need to correct my name in the invoice to claim insurance

Sanjayss003

from Delhi, Delhi

Address:

560032

I bought 2 sony phones from sangeetha on 4th july 2015 while buying same time i did insurance for both the phones in one of the invoice the selling person his name was junaid dint bother to write the correct name even after saying. And i was supposed to get 2 dongels free with each phone as per offer that also i was denied saying stock is alredy over we cant give you now when i bought the phone offer was running. One of the phone was defected so i returned it on the next day i got the replace on 20th july. The shop person was supposed to link my previvous insurance with the new handset i reminded him about it he said he has done it already and the same insurance copy will be enough. Now i want to claim insurance for my both the phones but i am not able to because in one of the insurance name of the insured is not correct so id proofs are not matching. For the other phone after enquire with sangeetha i came to know that insurance was not linked with the new handset so i can not claim it. And sangeetha can not do anything about it.

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Aug 26, 2016

Complaint marked as Resolved

Jun 24, 2016

Updated by Sanjayss003 I purchased 2 phones of sony costing me around 45000/- i was supposed to get 2 dongles free 1 with each phone i dint get nothing during july for some sangeetha festival sale offer by the name junaid. He dint even bother to write correct name on invoice and now due to name issue im not able to claim my insurance and the store peoples when i went now refused to correct it laughing and saying sir it is not possible we dont have that option!
My both phones are damaged so when i tries to claim for 2nd phone in the edelweiss site it can not find the record with the given imei and invoice no.
Now im in complete loss of paid amount including insurance which cost me extra 3000.0/-
This branch of store is located in rt nagar bangalore

Verified Support

Jun 28, 2016

Sangeetha Mobiles Customer Care's response Dear Valued Customer,

We regret the inconvenience caused, we at Sangeetha mobiles believe in quality customer service and always strive hard to serve our customers.

Requesting you to kindly email us with your insurance claim number, mobile number to [protected]@sangeethamobiles.com so we can assist you further.

Thank you,

Best Regards,
Sangeetha Team

Verified Support

Jun 28, 2016

Sangeetha Mobiles Customer Care's response Dear Sir,

We do understand your concern and Ms Prathima our customer care manager is already working on this issue.

The name edit for the insurance is not possible now, as customer has to get it done immediately once the bill was handed over to you.

Regarding the Value added service that's not tagged to your new device we have already escalated the issue to our senior manager and working towards getting this fixed.

Request your understanding.

Regards,
Sangeetha Team

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Comments

Sanjayss003

from Delhi, Delhi

You are saying you are working towards it. i got a mail today that as a good will they are ready to approve 50% of my repair cost where i am supposed to get 75% of the repairing cost..what is this charity???? why should i bear extra 25% on me ???

Mohammed Hanifa Basha

from Mumbai, Maharashtra

I bought new mobile in keelkatalai, from day I bought oppo mobile I facing mic problem if we ask mobile problem, there its not there duty see how there replaying answer, don't buy mobiles in this showroom very poor customer service, there sale only damaged pieces in the new box