Sangeetha Mobiles — Not receiving damage cover insurance amount

Address:

Besant nagar chennai

My registered mobile number is [protected]. I was purchased mobile with damage cover on 13.03.2022 at besant nagar Sangeetha store. After 13 month i.e., on 15.04.2023 I went I submitted my expired damage production insurance but still neither received call or amount from them. Today, on 22.04.2023 again I visited the store and ask the claim amount. But I received response that "store manager is on leave today and come tomorrow". This is not the way Correct to treat customer. Moreover I clearly said I don't want any product from them against the claim amount. I need my cash back. Please look into this and sort out asap