Sangeetha Mobiles — Paid IPhone 15 Order Kept On Hold Repeated Delivery Delays and No Proactive Communication

I placed an online order (Order ID: 1897371) with Sangeetha Mobiles for an Apple iPhone 15 128GB Black. The total order value is ₹58, 990 and the payment status on the Sangeetha Mobiles website clearly shows SUCCESS.

At the time of placing the order, I was informed that the order would be delivered within approximately 30 minutes. However, the order was subsequently placed in “On Hold” status.
When I contacted customer support, I was initially given different explanations and later informed that there was a bulk order of approximately 20 phones in the same area. I was then asked to wait 24–48 hours.

When I contacted them again, I was asked to wait for another 24 hours, with the issue now being described as a “technical issue.”
My major concern is that there has been no proactive communication from Sangeetha Mobiles through email or WhatsApp regarding the delay or technical issue. I have had to personally call customer support repeatedly just to obtain updates about my own paid order.

I was also informed that the online and offline operations are separate, and the physical stores cannot assist with my online order.
I will not be available for delivery Sunday, and I specifically placed this order expecting the delivery commitment given to me at the time of purchase.
I request immediate intervention and a proper resolution. If Sangeetha Mobiles cannot fulfil the order within the committed timeframe, I request cancellation of the order and a full refund of the amount paid. I also request appropriate compensation/goodwill compensation for the inconvenience caused by the incorrect delivery commitment, repeated delays, lack of proactive communication, and the time spent repeatedly contacting customer support.

I request that Sangeetha Mobiles provide a clear explanation of the reason for the “On Hold” status and either arrange immediate fulfilment or initiate the full refund without further unnecessary delay.

I have screenshots of the order status, successful payment status, and communications with customer support as supporting evidence.