Sangeetha Mobiles — Refund Not Received so far

Address:

Bangalore

Hi,

I have recently booked a mobile in Sangeetha Mobiles on 23rd Jan 2023 with online payment. I got a call on 26th Jan 2023 about non availability of the booked phone. I demanded the same phone bez at the time of booking of the phone, it was available on website. They suggested me to cancel the order and take refund. I said you have to cancel the order from your side and process the refund bez it’s not my mistake to cancel the order. Finally they cancel the order and said refund will be processed in 2-3 days. Even after 7 working days I did not get any updates or refund I had to call customer care send emails follow-up with both the Sangeetha team no use. Everyday I am calling to their customer care but except promise they are not giving anything. Their executive I was told the previous refund was not processed due to technical issue and now they have done it again, it was again a false promise and today on 10th Feb 2023 I again called the customer care and receive the same response saying refund not processed and need to wait till end of the day for update. Literally they are cheating the customers by keeping our money with them. It is a pathetic experience very bad service .I regrate for booking the mobile worth Rs 19890/- here in this website please don’t trust this website you will not get the product nor the refund. It is not secure to do a online payment when they have a such a bad service.

Order Number-140169

Regards
Jag Mohan