Sangeetha Mobiles — VAS fraud by Sangeetha Mobiles

I bought a mobile in 2022 with VAS 1 year warranty for Rs 2000, after 1 year I went to Sangeetha store to claim it, they said some issue in claiming, they said they will update me through phone. After that they didn't respond anything. I was trying to connect with the store but call was not picked. Now When I ask after a year they say the VAS voucher is expired. I was not told about the details and expiry of VAS & Terms and conditions.
Now when I speak to customer care the lady says the VAS is expired and it cannot be claimed.
I don't know how many peoples amount going to vain like this.