Sanpdeal — I have received a used and also a damaged product

I have ordered a pair of slippers for my mom and i have recived a damaged and used slipper.snapdeal has a freeking service we only have to go and courier the product for returning it. I am using flip kart from a long time and i love the service given by flip kart. Snap deal gives the most poor service i have ever saw. Sent a fully torn slipper which is used to. Shame on you snap deal. Please don't ever order anything on the freeking app snap deal.
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Dear Venomali,

Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on [protected]@snapdeal.com so that we may assist you in a better way.

Regards,
Team Snapdeal
Dear Venomali,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Thanks,
Team Snapdeal
Refund

Vinay Jat's reply, May 24, 2019
Refund my money
Return request closed. Refund request accepted. Refund amount transferred to request accepted please

Kumar M G's reply, Jun 12, 2019
Return request proceed. Close the request on process. Please

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