Sansui India Complaints & Reviews

With reference to the captioned subject, I would like to inform you that I had purchased Sansui TV no. SANSUI 50FH16XAF, on[protected] in India, from your Distributor Snehanjali Store Bhayandar East, Dist. Thane, Maharashtra, India.

ON 15th Sept 2019 the TV display has stopped working and I complained about it, visited Snehanjali head office situated in Dahisar East, Mumbai. But they told us that SANSUI after sales service not available in INDIA, Then. The TV came with 5 years Warranty/Guaranty.

Since than i am complainig but till date it was not replaced.

Anand
[protected]

Sir I am purchasing sansui tv on 30/07/23 but at the time of receiving tv your mechanic never came for installation. on that time i have many time complaint to jio mart but not take care. Now the tv suddenly dark the colors mostly when use youtube. therefore kindly resolved it.

To whom it may concern,

I am writing to express my dissatisfaction with the service I received from Vijay Sales and Sansui regarding the purchase and installation of a Sansui Smart LED JSW43ASUHD TV.

I bought the TV from Vijay Sales, Tirupati Nagar, Virar West showroom on 26-August-2023, as per the invoice number VRR-D-SIRF2696. The TV was delivered to me on the next day, but the delivery boy asked me for some extra money as a tip.

I was also assured by the sales person that a Sansui representative would contact me for an appointment and install the TV within two days, by 28-August-2023. However, I only received a call from an executive on 28-August-2023, who said he would come by 8 PM that night. I requested him to come the next day, 29-August-2023, between 10 AM and 6 PM, but I did not receive any confirmation or follow-up call from him or anyone else. The installation is still pending as of today.

I am very disappointed with the false promises and lack of communication from both Vijay Sales and Sansui. I feel that they do not care about their customers once they have made the sale and received the payment. This is very poor customer service from such reputed brands.

I request you to kindly look into this matter and arrange for the installation of my TV as soon as possible. I also expect an apology and compensation for the inconvenience and frustration caused by this delay.

Please contact me at your earliest convenience to resolve this issue.

Sincerely,

Kanhaiya

Hi Sir, From Amazon I have purchased 75 inch Sansui Smart Google 4k Smart TV on 15th July.
After installation, we found none of the 4k videos is running on the tv. Amazon Prime, Netflix not working. Amazon Fire Stick in USB port is not working.
I called Sansui customer care many times( 15-20 times). They told it is mother board issue and they replaced the mother board with new mother board.
After that also it is giving same problem. Again I called customer care on 28th July and they told, they have escalated the case and a new mother board will be provided.
Now when I am calling Sansui service centre, they are denying that things are not in their hands to solve this issue.
We are totally stressed with the issues coming in the TV and poor support from Sansui and denying the product quality assurance after sales.
This is mental stress to the customer.
We now need the consumer court support to help us in this case.

Serial number : S15231WWS021417

The current is not passing through it

Dear Sir/Madam,

I’ve purchased a Sansui TV on 27th Nov 2022 through Vijay Sales (Kalyan-West), bill is attached for your reference. I noticed a crack on the inside the TV on 22nd May 23 when I switched on it. Post that I immediately logged a complain having # MH5L[protected]. On 25th May 23 a technician attended the call. After the inspection he didn’t find anything damage/evidence of hitting the screen from outside (Picture1 is attached for your reference). However he refused to repair the TV and given a quote of 15k to repair the TV which is cracked on inside (picture2 is attached for your reference).

I searched for the cause of the issue that indicates the overheating due to defective products leads to a crack on the inside the TV. The below is the artifact-

https://pointerclicker.com/my-tv-screen-is-cracked-on-the-inside/

Generally, this type of issue covers under the warranty and company should not charge customer for their defective products.

Humble request to repair the TV asap with any cost as we are missing our favourite TV shows.

Look forward to hearing positive response from your side on the repairing the new TV.

Regards,
Ramnaval Vishwakarma
+91-[protected]

Dear Sir/Madam,
I’ve purchased a Sansui Smart TV on 27th Nov 2022 through Vijay Sales (Kalyan-West), bill is attached for your reference. I noticed a crack on the inside the TV on 22nd May 23 when I switched on it. Post that I immediately logged a complain having # MH5L[protected]. On 25th May 23 a technician attended the call. After the inspection he didn’t find anything damage/evidence of hitting the screen from outside (Picture1 is attached for your reference). However he refused to repair the TV and given a quote of 15k to repair the TV which is cracked on inside (picture2 is attached for your reference).

I searched for the cause of the issue that indicates the overheating due to defective products leads to a crack on the inside the TV. The below is the artifact-

https://pointerclicker.com/my-tv-screen-is-cracked-on-the-inside/

Generally, this type of issue covers under the warranty and company should not charge customer for their defective products.

Humble request to repair the TV asap with any cost as we are missing our favorite TV shows.

Look forward to hearing positive response from your side on the repairing the new TV.

Regards,
Ramnaval Vishwakarma
email-id : [protected]@gmail.com
Mobile No- [protected]

I purchased a refrigerator from Sansui through flipkart bearing invoice no.FADJ[protected] on[protected].but from few days i.e. 25/5/2023 the refrigerator is not working/cooling.
I contacted Sansui team and they registered my case. After that one technician was visit my home and after look through the refrigerator he charged an amount which I had paid to him. He told me that one part has required to fix the refrigerator for that I have to pay Rs.3900. I also pay that amount to their bank account. Since then they stopped receiving my call, not responding, no update, it's been 1 month passed yet the refrigerator is not fixed by them. Just after one year o[censored]se after the warrenty period gone the refrigerator is stopped working and for fix the refrigerator no proper response is received from them.

Dear Team,

I purchased sansui geyser within 1 year having complaint on 3 times . but now geyser not working & shocking problem also is there i informed morethen 40 times but no propoer respons from sansui & jeevees technician & One Technician came and try to do something but finally he dismantled then moved out now its waste of this product .

In my history i have never been seen this much wrost company & service . cheating the customers need to take immediate action .

Regards,
Syed - [protected]

Kindly refer my complaint ID MHSL[protected] vide which I have complaint for non working of my TV. Service Engineer has visited my place to address the issue and he has advised to change the panel as it was irreparable. After a week When the panel has arrived the engineer again called me and advised that service chgs and transportation charges to the tune of Rs.1800/- has to be paid by me then only panel will be changed. At the time of purchase of TV from M/s Vijay Sales, Malad West, Mumbai and also during service Engineer's visit I was never told about these charges. When my TV was under warranty then why Shall I pay charges? It should have been advised during purchase of TV itself. Hence Kindly refund Rs.1700/- paid my me to the Engineer for getting replacement of panel of my TV immediately. Else I will approach consumer forum for refund of this amount alongwith compensation of mental harrassment also.

My AC is not working and your customer service not properly resolved my complaint and AC is only 2 months old only I have 6 Sansui ac all are not properly done

I brought Sansui UHD TV around 10 months before it is already under warranty but suddenly display is flickering and showing lines in the display.

Dear concerned, i have filled complaint in sansui service centre 2 times before for repair of my machine washer as it was not working properly, further on the month of jan they came and replaced the motor of the machine, it worked for 2 days and again i got the same problem the machine is still not working, i am standing in the month of april 2023 still the problem seems to be the same, you can check on thier records with the machine sno. how many times i have filled the complaint ? on 25th march 2023 i have again filled the complaint with refrence no. mhsw[protected] but until today that is[protected], no one has come to attend.

This is to inform you that I have one of many Sansui Acs' with a compressor issue. As there is a compressor warranty of 5 years given by the company. So, I am writing this to you to claim my warranty.
Please get back with a proper resolution as soon as you can.

Product Name: Sansui 1.5 Ton 3 Star BEE Rating 2018 Split AC- White.
Serial No.- D[protected]
Ordered From: Flipkart
Order ID: OD[protected]
Invoice Number: FABBKW[protected]
Invoice date:[protected]
complaint against: Compressor issue

Dear sir
My Sansui AC is not working since 5 day
I complaint again
ASM aryan
And azad
Was misbehavior as my compails
How is it than my ac

महाशय
[protected] को सनसुई स्प्लिट AC1.5टन का ख़रीदा था जिसका 10.03.2023 को
INSTALATION MR.आजाद नामक कर्मचारी के द्वारा किया गया एवं चार्ज 1499
रुपया लिया गया उसके दस दिन के बाद कुलिंग नही होने का शिकायत करने पर
सर्विस सेंटर के ASM आर्यन के द्वारा अभद्र भाषा का प्रयोग किया गया एवं
कोई रिस्क नही लेने का बात किया गया तथा TEQUNICIYAN आजाद के द्वारा भी
उन्ही का बात मानाने का आलोचन किया गया
महाशय हम उस प्रोडक्ट का क्या करे जो कार्य ही न करे तथा इस गर्मी के
मौसम में SANSUI AC क्यों लगवाए जब उसका सर्विस अच्छा नही हो
इसीलिए इसका नम्र निवेदन है की उस सर्विस सेंटर के मैनेजर आर्यन एवं आजाद
का बेहैबियर का संज्ञान लेते हुए कृपया AC ठीक करवाने का कृपा प्रदान करे
|
ARYAN - +91-[protected]
AZAD- [protected]

Dear Sir,
Refer to my complaints No.
(a) GASW[protected] dated 28 Feb 23
(b) GASW[protected] dated 03 Mar 23
(c) GASW[protected] dated 17 Mar 23.

Sir, my washing machine under warranty period & I have raised complaint that the noise comes from the dryer motor.

Ist I gave complaint on 28 Feb. Nobody came & call me. My complaint was cancelled. Then again on 3rd March, when I call to service centre to know about my complain, then he told me your complaint has been cancelled. Then, I raised again complaint but same thing was happened with me.
After this, I call on 17 Mar 23 at 11:20 Am, again the service centre raised my complaint & assure me that within 24 hours technician will visit your house. When 24 hours completed & nobody came. Then I again call on 18 Mar 23 at 1 Pm, then again assured me that till evening our technician will definitely visit to repair the washing machine, but nobody came. Again, I called on 19 Mar 23, then again assured me that the available technician will visit your house on 19 Mar, but again nobody came.

Sir, now I really fed up that why I bought Sansui Washing machine which service is very poor. No body cares about the complaint. Only excuses are given to me.
At last I request you please solve my problem as soon as possible.

Purchased Sansui LED TV Model NO. SMC40HB21C under JITNA DO UTNA LO - 2015 Consumer Offer on 2 April, 2016.
Under which, I was entitled to avail Rs.20, 700/- redemption on next purchase of any KAIL LIMITED product after completion of 5 years.
And now, when I contacted the dealer, they said the company has been shut. And after that I contacted the Sansui Customer Care, they are saying that Sansui has been taken over by Jaina India and they have no information of dealings before 1st September 2019 and they can't do anything with my complaint.
Kindly help me in redeeming my claim

Purchased Sansui LED TV Model NO. SMC40HB21C under JITNA DO UTNA LO - 2015 Consumer Offer on 2 April, 2016.
Under which, I was entitled to avail Rs.20, 700/- redemption on next purchase of any KAIL LIMITED product after completion of 5 years.
And now, when I contacted the dealer, they said the company has been shut. And after that I contacted the Sansui Customer Care, they are saying that Sansui has been taken over by Jaina India and they have no information of dealings before 1st September 2019 and they can't do anything with my complaint.
Kindly help me in redeeming my claim.

Dear Sir/madam
Having been highly disappointed, I have to bring into your notice that I purchased SANSUI ANDROID TV 32 inch of above mentioned model on 01.01.2023. From DIGITAL WORLD
A-4 SHOPPING ARCADE, SADAR BAZAR, AGRA. UP
HO: GAURAV DISTRIBUTORS
C-15 NIRBHAY NAGAR, GAILANA ROAD, AGRA. UP.
Sir it's very shocking for me that the distributor sold a defective product to me. The half of display of The TV got blank on 12.01.2023. I immediately informed the dealer and he replied that he can't do any thing in this regard . He completely denied to replace the TV.
Sir the TV .is under full warranty period as display got defective on 12th day of purchase and I got complaint registered within 13 days.
Sir I request you to help me as I am undergoing very bad and painful experience due to indifferent behaviour of SANSUI Dealer. The SANSUI Dealer has done fraudulency with me. Sir you are the only hope for me .If don't do justice with me then who will listen to me
Thanking you
With regards
Pramod Yadav
Mob. [protected]