Sansui India Complaints & Reviews

I bought Sansui LED SMART TV Model No. 3918F, 1 and half year ago, when I was buying this LED TV, dealer of SANSUI was saying and claiming that you can use wireless mouse and keyboard and mira cast also, but these things is not working in this television.

On next day i bought mouse and keyboard for that, but both are not working and same with mira cast.

I complained many times but your demo or service person cancel my request without even informing me and moreover I told this issue to your dealer they were also not responding. I am really fed up with your customer service and dealer as well.

I have purchased 32" sansui LED TV from star electronics cinema road Mansa 151505(Pb)on April 2016. from last 7-8 days no sound in sansui led TV when I increase sound with the help of remote sound automatically deceased.When I full sound from remote no sound to hear.Please resolve my led problem.I submit many requests for the same matter but my problem is unsolved.

Today (30/07/2018)
My complaint about washing machine (St-b65s) has been submitted to the service centre at thiruvalla (Phone:[protected]) about 10days ago..
Not even solved
Complaint is on the board of the machine
Main problem is not a service centre near to our city centre-pathanamthitta.
The machine is almost 4years old,
But damaged by 2 years from purchase.

Dear team
I had purchased 39 inches sansui led tv in aug 17 from next store valsad gujarat. They committed 3 years warranty at purchase time. My led not working from 12th jun 2018 within 1 year. My complaint register on 13th jun 2018. Your service franchise employee visited and checked fully led and committed he replace new part within week but not respond by him. I had many times call at call centre but no any response their end. I had many times call to surat devision incharge person mr dharmesh but he is not replied proper answers. Again and again he committed wrongly dates and he each and every time told me contact to next dealer. Their responsibility to replace your part. I had last talk with dharmesh on 19th july 2018 he replied rudly answers and told "you do what you want". Now i have only one way "consumer court" if my issue is not resolve before 31st 11 am. I will ready to case file in "consumer court".

I have purchased SANSUI Washing Machine in the month of November 2017 and it’s in Warranty now.

On 10th of July 2018, I have raised a complaint by calling to SANSUI Customer Care Bangalore number[protected] regarding PR Pressure Error. Till now, i.e. 27th of July 2018, there is no response neither from the Technician nor from the Customer care or Manager.

Everyday I’m used to raise a reminder to the customer care, but there is no use. Please find the below mentioned contact numbers that I’ve received. These people are my POC’s.

As a Manager, Mr. Ramesh should be available to the customers. But he will not lift unknown calls, neither he will not response to the messages as well. Whereas his number will be busy for his personal use, not for professional things.

I have experienced worst SANSUI customer service and I’m disappointed. I will make sure that I will not purchase SANSUI products for the next time. Neither I will encourage to my fellow well-wishers.

1. Customer Care Manager - Mr. Ramesh - +[protected]
2. Technician - Mr. Karthik - +[protected]
3. Spare Parts - Mr. Kiran - +[protected]

I was purchase sansui led tv on 03.11.2015, with 3 years full warranty but my led was not working from last four month i was ragisterd the comp-lent (Complaint no luc[protected]) as on 28.04.2018. But still i have not get any positive response from company. And now company person mr. Ls yadev (Mob no [protected]) want me 15000 rupee for replacement this tv.
So i request you kindly help me. And solve the issue.

Regards,
Shailendra singh
[protected]
[protected]
Shailendra. [protected]@isrpl.co.in

Dear sir/madam,

We have purchased the sansui 32 inch led tv on 9 december 2017 (Invoice attached). The tv is not working in the last 15 days.

We have filed a complaint in this connection on 12.07.2018 in the customer service centre and representative (Mr. Surender rajput, mob: [protected]) has visited the home on 13.07.2018. He has told us some parts of the tv is defective and it is not available in the service centre so wait till the part is available.

We are very sad to hear this type of answer from the representative that the sansui the world leader company parts not available in market.

More than 12 days has passed but situation is the same (Parts of tv not available).

The complaint number and other details are below:

Complaint no.: 0221

Date: 12.07.2018

Model no.: ledtvsrt 32hhzfz

S. No.:[protected]

Complainant name: maharaj singh

Mob: [protected]

Address: b-101, gali no. 16, block-b, kaushik enclave, delhi 110084 (India)

Service centre representative: surender rajput

Mob:[protected]

You are requested to please look into the matter and resolve it asap.

Regards,

Maharaj singh

We have an 1.5 ton sansui ac, which is not even 1 year old. Blocks of ice are falling off the ac. We have registered an complaint with the sansui service. It was registered on 10/07/2018. We got an complaint no of che[protected]. After which we are getting only repeated sms but no person has turned up until now ie 25/07/2018. Now it is hardly getting cool.
Such a bad service, nobody would have seen. Worst in my life experience.
They should stop selling these third rate products and especially this service fellows licence should be cancelled.

Just read someone’s grievance on this forum where it is stated that videocon service is so pathetic that they should sell vada pav instead. Totally agree to this. I called up the so called videocon service centre who handle service of sansui led tv. The representative was very rude and arrogant. Least customer service knowledge and seemed to be doing a favour on me by giving me information on how my tv would start working again.

I have registered complain on 16/7/18 with job no tha[protected]. Since my led is in warranty, i am awaiting parts from company. No one has any clue how long it will take for part to reach the local electrician shop (This job is assigned to a local electrician shop by videocon and sansui). Think this is to cut costs at the expense of reputation. I was told to call after 3 days by technician. After three days i called daily for arrival of the part. Since 20th july, i called daily for enquirer as the part was expected next day. Yesterday, iwas told that the part has finally arrived and engineer will visit today. Today i was told engineer will be able to visit after 2 days only. I have no clue about what part is received. There is no transparency. Different details given by different people, the call centre says the part will come after 4 days. As per service centre since my tv is huge. It needs to be taken to their shop and then the part replaced in tv by the name of sr electronics. One ganesh claims to be the owner who does seem more than a office helper. 1700 /- rs is already charged by them upfront. Would suggest all to just stay from sansui and videocon electronic product. The quality and service both are pathetic and their people disgusting.

Dear team,

I would like to say very sad, your sansui tv getting more problem (Tv
Not starting) in last six months,

Local retailer also not helping and your repairing engineer also not
Available, your

Customer service is very poor.

Please look in to matter otherwise i will go to consumer court
Against sansui company.

Thanks & regards,
Mayur nikam
[protected]
A/p-pimpode bk,
Tal-koregaon,
Dist-satara, pin-415525

My sansui led tv 43 inches - motherboard got effected so we have complained to technician. Then he said motherboard should be replaced so we waited for one month we also called him but he his not responding properly.
The motherboard has came to hyderabad but this technician guy is postponing the work. Very bad experience we are not at all satisfied with services.

I am purchasing sansui 43 inc smart tv before 6 months
It doesn't working properly. It only taken volume keys, power button and av source keys only. Those keys also taken after pressing 30 seconds. It doesn't show home, menu, and settings. But i am using setup box to av mode picture and sound coming as usual. Only the problem is it don't control because it does not show home. So please provide best services. It is buying in new syam and ram electricals.
My contact no.[protected], [protected]

Product -
Sansui led SJV 24FH FHD
Mob - [protected]
I have purchased a Sansui tv last to last year and the experience of this product was shameful.. In 2 years we are facing display problem thrice.. The customer care executive behavior was not good they talk unprofessionaly.. When I called on showroom they did not given bettr response.. . I got offended with this product. .i will never recommend anyone for this product...This was my worse decision to purchase Sansui tv rather I would have given 2000 more nd purchase Sony or LG TV.. . those r far better than this garbage.

I have bought this led in November 2015 and it is in warranty period and it is stop nworking and I had lodge a complaint on 30 th May and I am calling almost daily but not get any satisfactory response it's almost 2 months I am fed up with calling and no one even try to solve our problem, I request you to please look into this matter. Awaiting your reply on above.

Complaint I'd GUR[protected]

We have purchased Sansui LED TV on 29th March 2017, whose sticker is herewith attached. On 26th February 2018, the screen failed to display. The screen turned Grey, Only Sound No Display. This complaint was telephonically reported on 25/06/2018 @ 7.30 pm to Jay Durga Enterprises, Vasco da gama, Goa from where we purchased the television. .

I received the message on my mobile which is as follows:
"PUN[protected] WILL BE SERVICED BY nilesh[protected], SVC Point [protected]. Provide SCode S92729 only if
satisfactory job done, Appt Dt-29/06/2018, 5:00PM"

Till Date No one attended the complaint physically.I called the person the guy mentioned(mr Nilesh) in the message and he told me to send picture of modelno and bill with the video of television.I took the snap of the sticker of model no (as attached) and also the bill no as well as I sent them the video of the television.

Mr. Nilesh told me that there is a problem of display panel which will be replaced by new one.They not mentioned the time or date when they ll replace.They told it may take week, fifteen Days or Month.Response from the Sansui Office, Panaji is very poor. This is very frustrating process and totally Harassment.

Can you Please look into the matter.i had very good hope when I was buying sansui product.but Now I regret my decision.In future I will not prefer any sansui product.i will also tell my friends and relatives to not to go for sansui product.

I registered a complaint no 0068 for my Sansui TVsjx40FBLEDTV by calling the Sansui Customer care centre on[protected]. Every time I call the executive promises to send a person within 24 hours but despite more than it being more than 3 weeks I have not received a call from the service centre.

The speakers of my TV are giving a jarring sound and it is impossible to hear the audio properly. Please send your rep asap

I am Pravat Kumar Pattanaik, a valubale customer of Sansui.
I purchased one 32 inch Sansui LED TV from Big Bazar, Forum Mart, Kharavela Nagar, Bhubaneswar, Odisha on[protected]. Sl no:[protected], Model No: SANSUISJX 32HB-02CAF, EAN Code: [protected].

It develop some panel problem during may last week of 2018. I filed a complain to company service centre on 1st jine 2018. My complain number is:
BHU[protected]. Till date no solution provided.

My TV is under extended warranty. Still no Solution provided.

Atfer calling your service centre for more than one and half in every alternarive days, now I filled a complain on National Consumer Helpline. My compain number is 825105 which is provided by Government helpline. Please give me solution as earliest.

We had purchased Sansui Refrigerator (165 Lt.) for our office on dated 20th August 2013.
The compressor of our refrigerator has been damaged in Grantee Period.
We had made a complain for the same on[protected] & the same was attended on[protected] by your Authorized Service Centre (scan copy attached) for your reference.
Since last one month we have approached several times for our replacement of new compressor, but they have giving false promises each time.
Kind request to you for looking to our above matter on urgent basis, as we are suffering a lot.
Thanks.
Chetan Dave.
Magnificent Mercantile Pvt. Ltd.
505, 5th Floor, INIZIO,
Cardinal Gracious Road,
Opp. P & G Plaza, Chakala,
Andheri (East) – Mumbai 400 099.

Problem in display of 40inch led tv. A
vertical whitish patch is coming and the picture is displaying with shaken shadows. Model no. SJX40FB11 S351, serial no.[protected], dt of purchase 9th Nov 2015, Sansui extended warranty 1+3 years.
Complain response code. R04550
Name. Ashok Kumar Mohanty
Goutamnagar, Nayabazar, Cuttack 753004 Odisha ph. [protected], [protected]

I am facing some technical issue in my tv as they automaticaly get stared after pluging power cable further volume automaticaly get reduced to zero and contrast brightness all work automaticaly.
After trying a lot in your customer care no. mentioned in your websites which are [protected], and [protected]/5400 all number are either not exits or invalid.
so kindly consider it as my final complain or notice as after this i will move to consumer court for the same as you are not providing appropriate services.
For reference i also provides you detail of model no. and code of TV and original bill scan copy.
Regards
Utsav kumar singh