Sansui India Complaints & Reviews

Sir,
Rajesh kothari
Ceo at sansui electronics pvt. Ltd.

Sub : Defective product
From Starting from the purchasing this product, I am facing too much issue with this product company provide me the manufacturing defect product. in the warranty period i am facing infinite issue with this product if warranty expired then what will i do tell me... still now product is not working at all.
I registered the complaint too many times in customer care and tell him that you provide me the faulty product please replace it or refund me but company did not resolve my issue still now neither refund my money.
I am very disappointed and mentally harassed with this product, weekly basis I faced the different different type of issue in the washing machine, i complaint then service engineer repair it then again after 4 to 5 days problem occurs.
what is this going on, company is doing me mentally torture with this product. this product is 3rd class product and I don't want this product.
Please sir, i am requesting you please resolve my issue AS MUCH AS POSSIBLE. i have been also registered complaint in consumer court.
Do the needful.
MODEL - JSX72S-2022N
SERIAL- S27190X0X0095
WORK ORDER OR JOF OR REFERENCE- WBSW[protected]

I bought a Sansui Smart tv under offer that I will get stuff worth 30 thousand after 5 years..it's been more than 5 years now and I have not got anything..please reply asap otherwise otherwise i have no option but to take legal action.

Adv. Kshitij Rai

I have bought Sansui Led TV JSW50ASUHD on August 14, 2021 from Reliance Digital.
That TV had screen blackout issue, which came in October 2021, May 2022 and June 2022.
First two times, Reliance took care of it, as they said it was minor carbon problem.
In June 15 2022, the same blackout screen came, which made it irreparable. 3 times technician visited to check it since June 16 2022 from reliance and Sansui, made videos of it, said that panel will need to changed and they had raised a request for approval for panel and parts.

Service ID with Reliance ResQ: C[protected]
Service ID with Sansui : UPSL[protected]
There is a complaint number also generated with Reliance: [protected]

I am following up every other day, and they are just delaying saying 1 or 2 more days will take. Now, today June 27 I called Sansui customer care, they said my request for spares was registered on June 23 (though reliance and sansui technicians had visited way back) and it will take 16 to 18 days to get approval and spares from the date of request.
This made me feel I am getting wrong info from every other Sansui and reliance person who is I am following up.
Its 12 days already since my TV went off, and nobody of these are even providing a backup screen to go through. Though at the time of selling, they promised things like we will provide temporary tv in case of these issues, also sold me extra warranty telling we will give you good service. This is not good service, as a customer ( me and my wife on whose name tv is registered) are both following up every day and getting frustrated by delays caused.

Power supply problem

My ac not working so please my compliant to my ac check & properly working in working so please urgent send to your management to worker

There is Abnormal noise in washing machine during spinning, I am trying since 3 days they are not responding, warranty of product is 5 years. I bought it from Flipkart, Neither sansui nor flipart responding
My contact no. is [protected]

Purchased Sansui LED TV Model NO. SMC50fh/[protected] under JITNA DO UTNA LO - 2015 Consumer Offer on 29/2/ 2016.
Under which, I was entitled to avail Rs.29500/- redemption on next purchase of any KAIL LIMITED product after completion of 5 years.
And now, when I contacted the dealer, they said the company has been shut. And after that I contacted the Sansui Customer Care, they are saying that Sansui has been taken over by Jaina India and they have no information of dealings before 1st September 2019 and they can't do anything with my complaint.
Kindly help me in redeeming my claim.

My airconditioner not working so many times complaint registered on phone contact number no solution provider
my out door fan not workinhg

I want to know regarding the warranty of sansui india for my mixer grinder

Hello Team,
I have purchased new Sansui Smart TV few days back but the screen has so many scratches that is visible when TV is in off condition
So just want to understand and want clarification that why there are so many scratches on the screen.

Do resolve the concern soon

Rice cooker product not being replaced after repeated complains though being under waranty, its already 20days

I order a sansui mixer grinder
Order delivered but in app shows product is cancelled.

Polarized film of the screen has been piled off. It's not available in the market. No such service centers are also there. What i must do please help.

I bought the sansui tv from dist. Burhanpur with JDUL scheme with offer valid after 4 yeras 11 months now the period is over and it's long time over and still I haven't got any reward, I have many times mailed the company but got no response.
My certificate serial no. -
32SMC012907

[protected]

The washing machine having tub leakage problem and tub spinning speed is very low. And no one picking calls and no response from service centre in chennai .my email id is [protected]@gmail.com. kindly send some service men to repair this washing machine .

According to the scheme they have to give us product worth ₹20700 after five year but they are now not giving that product after saying that"this company had been taken jainindia

My washing machine dryer is not working
Please align the engineer then resolve my my issue quickly
My contact number is [protected], [protected]
Address
D145 street no 13 prem vihar, Karawal Nagar 10094

Dear Team Sansui

Greetings

With full of grudges and after speaking with sansui Managers/Technicians/Service agents, writing this email and requesting for New Sansui 9 kg Fully Automatic Front Load Washing Machine or Full Refund of current Machine.

Order Id : OD[protected]

From Last 2 months, we have been having some issues with (Sansui 9 kg Fully Automatic Front Load with In-built Heater Grey washing machine) purchased in feb 2021. All details are attached in the invoice.

Your executives opened the complete machine when they came and they were not well trained which increased the washing machine poorer functuanily as it was a machine bearing ball issue first which later increased with Machine broken belt and now complete machine shake vigorously (moves 1ft from its original place on its own).

Taking Few Names Mr. Rakesh (Service Manager) and Mr. Gurmeet singh ( Head Manager, Ambala), all are helpless now as they always say, its part is ordered and we will come as soon as we receive it.

We are having problems with this continuously for 2 months so request you to pls provide a solution with Full Refund Or New Sansui 9 kg Fully Automatic Front Load Washing Machine.

Kindly Acknowledge the mail.

Thank you
Gaurav
[protected]

LT Nano TV 55 inches was bought on 30th November 2020, which means that it is under warranty. On 6th November a complaint was lodged that battery is showing low even after changing cell in the remote. Technician came n said to change cell from Everyday to duracell. He told us to use duracell braNd only.
We did as he said. But now it's not working again. I lodged a complaint again yesterday. Today on phone technician is telling that I have to change the remote, which is chargeable.
Why remote is chargeable when tv is under warranty
Whether the quality of remote is so bad that it got spoilt even before one year.
I would like to emphasise here that remote was being handled very smoothly, as no small children or pets are there at home