Sansui India Complaints & Reviews

Purchased Sansui LED TV Model NO. 32HB02CA[censored]nder JITNA DO UTNA LO - 2015 Consumer Offer on 09 February, 2016.
Under which, I was entitled to avail Rs.23900/- redemption on next purchase of any KAIL LIMITED product after completion of 5 years.
And now, when I contacted the dealer, they said the company has been shut. And after that I contacted the Sansui Customer Care, they are saying that Sansui has been taken over by Jaina India and they have no information of dealings before 1st September 2019 and they can't do anything with my complaint.
Kindly help me in redeeming my claim

Dear Team,

I am requesting help from this forum after getting really frustrated with Samsung Service & their so called scripted response from Senior technical professional.

I bought a Samsung A22 phone in 29th Sep'21, the phone got overheated during charge and stopped working.

When I took the phone to service center they told that that the internal screen is damaged, however, I was not able to find a single scratch or dent on the mobile screen.

I have raised only the below queries based on the initial response from Samsung:

1. If your engineer has performed his investigation to conclude it's physical damage done by the customer. Please provide your investigation details to prove your point.

2. Please ask your engineer to demonstrate " Impacted Damage" on my phone where the internal part of the screen will break without having any impact on the upper part of the screen. If he can demonstrate the "Impacted Damage" as per your policy it will eventually rule out the question which I have raised in the quality of the product.

Samsung support was not able to provide a clear response to the above clarifications apart from giving a scripted response.

There is not even a single engagement from their Senior Officials (Marketing Head, Regional Head etc) or even after involving their CEO.

ITS AN EXTREMELY POOR SUPPORT & GOVERNANCE FROM SAMSUNG.

I am more than 100% sure that there were no manual damage done from my side and am pretty sure that it's a poor quality of material used while manufacturing the product.

I have also attached few pics of the current phone. Please review the images and do let me know if this is still considered under physical damage caused by customer or it's a result of poor quality of manufacturing.

Please guide / help me how to raise a consumer case on this.

Regards,
Debdeep Bhattacharyya
Ph: +91 [protected] / [protected]

It's been more than a month I filed a complaint at your service center in Dewas (MP) - A1 Service Center.

I purchased a new sansui led one and a half month ago and after 1 week there was a problem in the product. I filed a complaint after 10 days one man from A1 service center came and took the led along with him as he was unable to resolve the issue.

Next day when I called him he said there will be the replacement of your product. Now it's around a month there is no updates from there sides nor they give us a correct information or tell about the time at what exact time we will be able to get our Led back.
It's soo frustrating call them again and again and hearing the same old thing that we have filed a complaint and now we don't know when will your product will be replaced
I want you to look into this as soon as possible or give me some other way to go to your head and I will surely never recommend anybody to buy your products for sure. It's really the worst experience just because of your services 🙏🙏

Under jdul scheme dealer not claiming my bond

I have bought machine in last month from the date of purchase it was defective the drier motor has changed two times but still it was not working i want my refund back i dnt want to use this machine

Hi Team,

I have purchased a SANSUI LED TV model no. (SJX40FB11X) under JITNA DO UTNA LO - 2015 Consumer offer in Andhra Pradesh near Rajahmundry on Jan 28th 2016.

Now I want to exchange this product as per the offer. I am unable to find a store location where I can exchange no proper response from customer support.

Please advise me on this issue and find attachment for your reference.

I have purchasing the sansui led tv model no smc50fh18x under jitna do utna lo 2015 consumer offer and i am entitled to avil 29800/- redemption on next purchase of any kalil limited product on completion of 4 yaers and 11 months from the date og current purchase 31/03/16 but dealer/distibuter/website/agent which wouldnot be inform and not giving offer banifits please take suaitable response my complaint.

This is to bring to your notice the faulty products sold by your vendor Reliance Digital, their condition, and customer support.

Date of Incident: 27-Aug-2021
Vendor GSTIN: 29AABCR1718E1ZL
Vendor: Reliance Digital - T Dasarahalli [Bangalore, Karnataka]
Description:
The Reliance Digital vendor upsold the Sansui TV [SANSUI 50 UHD SMART LED TV JSW50ASUHD] with a mega offer on the independence day by making an argument of getting bigger TV for a lesser amount and even had all the third party finance as a trap. There was no real product display and all things were upsold in comparison to other brands and pricing. Finally, all in all, the product delivered was faulty and nowhere near the Sansui Brand standards. The problem started the day after the product was installed where the TV automatically switched off at least 3 times and needs to be turned on manually. After contacting the vendor regarding this issue a technician was sent over within the 7 day period [Return Window] who reset the TV or software and nothing else was done by the vendor apart from this action. The technician was sent only because the vendor did not agree in the first place for a return/replacement of the product at this point in time. After few days the same issue is re-occurring and when reached out the vendor is trying to use the Return Window as an exploit or a defense which is 7 days and instructed that they would repair it and never replace it. This probably might cost me money or end up with a repaired/sub-standard product which is not at all fair in any aspect as a consumer. Moreover, since there is a third-party finance aspect involved in this case the vendor has an unfair hand in this situation. This is completely unacceptable for a consumer, provided that there was no damage done or product is not tampered with and a horrible experience due to such a mismanagement and lack of knowledge from vendor dealing with such a reputed brand.

Purchase Date: 15th-Aug-2021
Delivery Date: 17th-Aug-2021 [As mentioned above no product/display model was available in the vendor outlet and delivery was promised the next day]
Installation Date: 21st-Aug-2021
Problem Encountered Date: Within the week after installation [Before 28th-Aug-2021]
Technician Attended: Within 2-3 days after the complaint was raised

Desirable Solution
Return of the Product and Refund of the amount paid

Attaching TV Photos, Invoice, Call Logs, Message Copy, etc...

Complainee Details
GURURAJA A P
+91 [protected]
[protected]@gmail.com

I have purchased on date 21/08/2021 Sansui smart android tv 43 inch model JSW43ASFHD/2021. (109CM)
From vijay sales Pvt ltd
Bill date 21/08/21
Invoice number PG-B-S111303

ISSUE /problem in my smart Tv
1) tv get too late start
2) automatically gets off and on in between
3) doesnot start app which are already present in tv
4)too slow working
5)power button and remote also too slow working

I have not used this tv for 20 days also but have multiple problems in this
I am totally unhappy with Sansui smart tv
Please doo the needful to replace my tv as it worst
Thanks
Manoj Dhangare

I had purchased Sansui tv in march 2016 under JDUL scheme. Now I am willing to redeem the offer but dealer is denying and mails to company are undeliverable.

I bought sansui split ac and its been 2 months only but ac is not working. Its cooling is as poor as compressor is not starting. Please register my complaint as try to resolve as soon as possible.
Thank you

Software is outdated google play is not working properly system is also not showing any update in setting want updated software for uhdtvsmn42qhozsa

We have stock set product SANSUI 43 INCH tv its facing issue like display lines are appearing . and pixel burn and we also need a qutation for the repaire cost and do the service kindly arrange the technician

regards
RELIANCE DIGITAL
THANISANDRA MAIN ROAD NAGAWARA
MSR ELEMENTS MALL 3RD FLOOR
BANGLORE KARANATAKA560045

I have purchased Sansui 32 inches LED TV under jitna do utna lo 2015 consumer offer.
As per offer I have to claim this offer after 4 years and 11 months .

But I have tried to mail to Sansui team and not able to send mail to them because mail is bouncing with error as the mail id is not available.
Please help on this to claim my offer

I have purchased a tv and it is not working form day1 I have registered a complaint #TSSL[protected] but there is no update on the issue such a worst tv and worst thing I dint see

Thanks
Madan

New air cooler not working from purchase of next day and no proper customer care Number and service

Product No. SNT47CBLRNY[protected]

Dear sir

Problem in newly purchase led 43 ultra HD smart tv

I have purchase recently sansui led 43 ultra HD smart tv in 2020. (Bill atteched)

I am facing vertical line problem in my led tv. Please request for urgent repair.

Regard
Vikas Kumar Saurabh
C/o Gautam prasad teacher
At - Daldali bazar Mauna banganj
Chapra, Saran, Bihar - 841301
Mobile - [protected] / [protected]

Bill atteched.

I have purchased Sansui 40 inches LED TV under jitna do utna lo 2015 consumer offer.
As per offer I have to claim this offer after 4 years and 11 months .

But I have tried to mail to Sansui team and not able to send mail to them because mail is bouncing with error as the mail id is not available.
Please help on this to claim my offer

I bought sansui led tv 43 inch on 26012021 and facing display issue. really bad company, not even 6 months passed and i started facing display problem in tv.

I purchased a led tv model no SMC40HB21C under jitna do utna lo offer -2015 and the waiting time of 4 years 11 months has completed but i am unable to redeem the offer through the dealer and have been instructed to contact the company directly as the company has shutdown .
I tried contacting the email id and the customer care number but but seem to be un reachable