Sansui India Complaints & Reviews

Dear Customer,

We deeply regret for the inconveniences occurred due to improper services rendered to you and we have forwarded your issue to the respective branch.
We make sure that your issue will be resolved on priority basis.

With Regards
Divanshu Sahdev
Customer Service Team
Email: [protected]@vgmail.in

________________________________________
Sent: Thursday, May 28, 2009 10:18 AM
To: customercare

Any updates on this, nobody contacted me so far.

Please can you give quotation of exact amount for the parts that are actually replaced and how much I should get back. I have paid Rupees 900 for the said parts but in market the same items are available for over 400 RS. I have already sent scanned cash bill.

I request you to close this at the earliest.

Best Regards
Syed

Sent: Wednesday, May 27, 2009 11:17 AM
To: 'customercare'

Any updates on this?

Best Regards
Syed

Sent: Tuesday, May 26, 2009 8:09 PM
To: 'customercare'

Hi,

Any updates on this?

Best Regards
Syed

Sent: Monday, May 25, 2009 6:42 PM
To: 'customercare'

Hi Daljeet Singh,

Thanks for your response, please can you give quotation of exact amount for the parts that are actually replaced and how much I should get back. I have paid Rupees 900 for the said parts and cash bill was already scanned and sent.

I request you to close this at the earliest.

Best Regards
Syed

From: customercare [mailto:[protected]@vgmail.in]
Sent: Monday, May 25, 2009 5:16 PM
To: Syed Aslam Basha

Dear Customer,

We deeply regret for the Inconvenience caused to you.

We have forwarded your Concern to the Respective branch and your issue will be resolved on the Priority Basis.

Thanks & Regards
Daljeet Singh
Customer Service Team



________________________________________
Sent: Sunday, May 24, 2009 1:07 PM
To: customercare

Any updates on this?

Best Regards
Syed

Sent: Thursday, May 21, 2009 10:27 AM
To: 'customercare'

Any updates on this?

Best Regards
Syed

From: Syed Aslam Basha
Sent: Wednesday, May 20, 2009 10:28 AM
To: 'customercare'

Please find attached the bill and do the needful in returning my money.

Best Regards
Syed

Sent: Tuesday, May 19, 2009 8:47 PM
To: 'customercare'

Hi,

Am just back from my native place, I feel I have been totally cheated by trusting you guys. If you want money go and beg why are you cheating people. I want my money back.

See the picture attached. Those are the things that have been changed.

First the transistor, the market price is 35 rupees and your guy has charged 350 rupees where are you guys getting it from Pakistan?
2nd the capacitor which isn’t charged in bill
3rd yellow tee, in the market its available for 350 rupees but your guy has charged me 650 rupees
4th item which he has written in the bill is TV port which he hasn’t given me anything and charged 127 rupees

WHAT NONSENSE IS THIS HIGH AMOUT I WOULD HAVE GONE TO NEAR BY SHOP AND GOT IT REPAIRED RATHER THAN TRUSTING YOU GUYS. I WILL SCAN AND SEND THE BILL.

PLEASE LOOK INTO THIS AND REFUND MY MONEY AT THE EARLIEST. I COULD HAVE GOT IT DONE WITHIN 300 RUPEES. I HAD CALLED YOU GUYS ON CUSTOMER CARE + THE SMS THING.

Best Regards
Syed

Sent: Tuesday, May 05, 2009 1:38 PM
To: 'customercare'

Mr. Jeelan had visited our house don’t know what he did, first he said two things are gone and you need to pay 410 to make it work. He didn’t use them, but did some testing and when he switched on TV something happened and now he said one more thing is gone which he doesn’t have with him and might not be available in his service center too which would cost 800 rupees. And he asked us to get the TV to service center and keep it there for 2 days they want to check.

I DON’T UNDERSTAND WHY WE NEED TO SEND TV TO SERVICE CENTER FOR TWO DAYS?
YOU GUYS DON’T HAVE THE SPARE PARTS REQUIRED?
DON’T KNOW WHAT TESTING HE HAS DONE AND HOW THE THIRD ITEM BLOWN AWAY?
IS HE EQUIPPED TO DO SERVICING?
HE TOOK NUMBERS AND HASN’T CONTACTED US SO FAR?

ITS MORE THAN 5 DAYS SINCE WE HAVE RAISED SERVICE REQUEST, DOES THIS ACTUALLY WORK?

Best Regards
Syed

From: customercare [mailto:[protected]@vgmail.in]
Sent: Tuesday, May 05, 2009 1:26 PM

Dear Customer,

We acknowledge your mail and really appreciate your effort for sharing your concerns with us through our web services.
We Deeply Regret the Inconvience Rendered By our Services.
Further to Your Concern we have forwarded the Issue to the Concerned Branch.
And Assure You That an immediate Step would be taken in this Regard,
Our Branch Service Manager Would Definitely get back to you At the earliest.

With Regards
Anshul Tuli
Customer Service Team
Email: [protected]@vgmail.in


________________________________________
Sent: Tuesday, May 05, 2009 9:20 AM
To: [protected]@vgmail.in

Hi,

This is Syed here, my contact number is xxx. I had raised a complaint(xxx) 3 days so far nobody even after 48 hours has contacted/responded. I had called customer care three times and all the time I got contact numbers of service centers all were wrong numbers.


Best Regards
Syed

Dear Sir,
I Purchased your TV on 19/5/06. your this TV is not working well since last one year. i have already made complaint but with no result. i paid 300 hundred rupee for memory card still the TV not working well. its screen displays red yellow spots, colours are fed, seems as if seen black and white TV. TV screen is not displaying in full length.i purchased TV not for two or three years only for your warranty period. i have already two TVs of LG that are functioning well for six years. yours is a world known, world reputed company and i think you make your product not for two or three years' enjoyment. expect you will feel my heart aching agony and replace or get my TV repaired even after warranty period for the sake of your companies reputation so that i may also convey this message that you give satisfactory services if your product shows any efficiency.
hopping your divine grace.

A poor Teacher

sir/madam,
I brought a Sansui TV product SY-20-EYE 20" CTV SANSUI on 05 Nov 2004 from Smart Mart Stores Pvt. Ltd., A-148, Shakarpur, Vikas Marg, Delhi -110092 with seven years Warranty. No Serial Number is mentioned in my Bill. But service Engineer who visited my home on 05 May 09 vide Complain No GHA [protected] dated 01 May 09, is denying is give service. The reason explained by the engineer is that the TV Product is different as mentioned in warantty card. But the date of purchase is same. My name, address, Mob No all things are same. Thus there is no foualt from my side. In my opinion there is no fault. But if there is any fault then it is made by either Smart Mart Stores Pvt. Ltd.or service rngineer. who will solve my problem.

pl advice and instruct for early action.

thanking you.


(Dr Ashavani Kumar Srivastava)
Inspector
[protected]

There is no picture in either audio video mode or rf mode only blue sereen
did complaint many times to company but it seems that no body cares >Hence put complaint to this forum
expecting possetive response
Pramod
Jalgaon (jamod)
Dt. buldana
Maharashtra

I am Vijay Kumar s/o Late Sh. Raghbir chand. I had purchased Sansui t.v.Studio 20" form M/s Mohar Electronices as per bill no. 805 on Dated 25/10/03. Sansui Studio 20" Serial Number is [protected].
I repair the T.V. set from your techinals. They had changed the picture tube of this set. The job number is CP052601
I am appreciate your incredible invention of Sansui Studio 20" T.V. Set. I enjoy full entertainment from your incredible invention yet. but now My T.V. set's Remote doesn't work. I have changed the batteries many times but the problem is still due.
Please repair my remote set urgently beacase this set's fornt panal buttons will be disabled due to remote reponse failure. I fear that I would disable to get full entertainment.
Please make the visit of your technicals to know what the problem is. If it's any parts is repairable please repair the part.
Please send your reply mail about this earlier.

Thanks!


Address:
Vijay Kumar S/o Late Sh. Raghbir chand
House no. 656/9, Mahavir street,
Near Aggarwal Nursing home,
Teshil Road, Samana - 147101, Distt. Patiala(Punjab)

Myself Md. Hanif from Kota Rajasthan, I bought a Sansui Colour TV around 2 1/2 years ago. Suddenly one week ago some problem arise in the TV and it stopped working, i infomed the call centre and lauched my complaint. They have given a complaint no, ( JOD[protected] ) and informed that service person will contact as soon as within 24 hour. But after passing 3 days service person neither reported nor contacted. I contacted once again and referred my complaint no. and still they gave same reply but evern after passing of 5 days service person neither reported nor contacted.
Kindly look into and forward our complaint to suitable level.
pls do the needful.

Mob -[protected] / [protected].

Respected Commissioner,

I worked for Kitchen Appliances Limited (Electronic Division) from 11.11.2001 to 28th September 2007.
I have submitted my EPF/EPS withdrawal form for settlement to the Company on 4th November 2008 & clarified the same with my HO at Mumbai & it was confirmed that they have received my settlement form.

Till date, I have not received any communication neither from the Company nor from the PF Office with regards to the above. I give MY PF NO: MH/43305/0704 to expediate the same from your end at the earliest.

More over, there are lot of family commitments & child Educations are there to meet the requirements & in addition to the above during November of last year I met with an major accident also & I am not in a position to take care of Medical Expenses. I repeatedly following the same with the previous employer (ie., Kitchen appliances India Ltd., (Electronics Division) but in vain no person is in a position to give responsible reply to all my communications, since our group company has merged with Videocon.

Hence, I request your goodselves to kindly help me out to get back my Provident Fund accumulation amount at the earliest & which will be highly helpful to my family.

Your immediate action will be highly appreciated Sir.

Sir,
I bought a tv (Sansui model ctvk2k21v) from sri lahari electronics, #11-46, mahaveer e4nclave, beside teliphone exchange, shamshabad, r. R district. Ph.[protected].. They produse one year warranty card & purchase bill. But last 4 weeks the tv is out of order and we were complaint to the above mentioned shop dealer. Then one technician came after one week of the complaints. And he couldnt service that system. & he gone. Then yet it no result. Many days we will calling to the shop dealer but he didnt atleast hear me. The purchase date of the tv is 07/10/2008/ what we want todo for this inconviniance? Please help me for this problem. We thought the shop dealer will cheated to me. What we do? My address is:
Ajikumar. P. D, cis[censored]nit complex, rgi airport shamshabad p. O r. R district, hyderabad-501218.
My mobile number is:[protected]. Waiting for your replay.
Yours faithfully
Ajikumar. P. D.

I purchased one Sansui LCD 324 from SYENO Electronics Hall Bazar Amritsar on 18th April 2008. For the last 3 months there is problem in its audio. The audio goes off mute of its own and comes back to normal after a minute or two. The problem is sometimes very frequent and hence troublesome. Despite repeated complaints the company people havebeen unable to rectify it.

Dr Neeraj Jain
37 ranjit vihar,
Street No 1
Loharka Road
Amritsar

I have purchased SANSUI colour TV from Khairagarh Town (Chhattisgarh) and now using at Raipur (Chhattisgarh). I can not find any service center of SANSUI tv. My TV is not working properly. The TV is going off itself. Please let me know the service center for SANSUI TV... in my city . How can i find Engg.

Hi,

My name is Ashwin Jain and I have been at the receiving end of a scam by Next Retail India Ltd. and Sansui India Pvt. Ltd. One party sells faulty items and the other refuses any service on them. Result: My money has gone down the drain

I bought a Sansui DVD Recorder from Next in September 08 (about 5 months ago). The machine ran smoothly for about 3-4 DVDs and then became erratic. It would recognise some CDs/DVDs and others it would not. I called and complained to Sansui Customer Care. No one ever came. I complained again and got the same response.

Meanwhile I got busy in my work and had to go out of town for a month or so. When I came back, the machine seemed to be working fine. Then in Feb, it completely conked off and would not recognise any CD or DVD. I complained again to Sansui and a technician came over to my place after two days, without calling in advance and unfortunately at a time when I was not home. He met my mother and left a message that he will come back the next day but never returned back.

I called up Sansui Customer care again after a few days and I was told that my complaint was closed and the reason was – No Responsible person available. I was given another complaint number. The technician came again 2 days later. I was at home this time and he checked the machine in front of me. He advised that there may be something wrong with the head or some PCB. He said he did not carry the parts with him. He said he will comeback in a couple of days.

It almost 2 weeks now and no one has turned up.

I have meanwhile contacted Sansui customer care and have been told that the part is not available (and don’t know when it will be available) and that I should contact the service centre for my area (Vikhroli). When I contacted them, they referred me back to Sansui customer care as my machine was under warranty.

Last I spoke with a supervisor names Dheeraj. He was very unhelpful and would not even let me escalate the complaint to his manager. When I threatened that I will get in touch with Sansui Head-office, he nonchalantly told me to do as I pleased and that it was ok with him.

The sad bit is that he called himself the floor supervisor and had absolutely curt and rude in his behaviour.

Please advise, what course of action I must take to resolve my complaint and get my DVD player working again.

Details as follows:
Product: Sansui DVR 515R
Retailer: Next Retail India Ltd.
Invoice Number 917 / Bill No. 12723
Date of Purchase: 07/09/2008

Sansui Complaint Number (Current) MUM [protected]

Regards,
Ashwin Jain

Dear Sir,

My name is Kamala Sridhar and i am Working for a Private Company.

I bought a new SANSUI 14" television at Saravan Selvarathinam Textiles Shop for gifting my mother. My mother was asking a television for past one year.

I was bought this product on january 25, 2009 at Saravana selvarathinam at T_Nagar.

I was checking the product at that shop itself, thereitself i was found the sound option in TV is not working. I am not aware and asked the representative. He said that is because of the Cable problem in their shop. I beleived his statement, becz humans has to trust each other.

Product delivered to my house and we opend and checked immediate shock, there is no sound in the TV. it was mute always.

I rushed to Saravan Selvarathinam shop. They couldn't help me, they said they delivered the product need to touch with the Sansui service centre. I was logged a ticket with service centre.
They said with in 46 hrs, technician will attend, technician came to my house after 6 days. Technician Name: Jose from Krupa Engineering. No.13, Shastri Nagr, Adyar, Opp to Khivraj Shop. More than 25 days now still i din't get the resolution. The beauty is the brand new product, we didn't even watched the TV for an hour.

This caused a tension and headache and problem for me. Many times follow up with the Sansui service cenre, SST- T.nagar, and sansui helpdesk. Still my problem didn't resolved.

I have padi the money, manufacturer, got the benefit & dealer received his benefit. now I am suffering.

This was the call ihave logged with SANSUI Helpdesk.

Call ID: CHE[protected]

Tel:[protected] Help desk number

My name: Kamala Sridhar

If any one can help me out in this case, i would be very happy.

I was very much depressed in this game play.

How the people are deliverying a defective product and escaping themselves.

My old mother was very much upset and i was very much upset.

My demand: If SANSUI or the dealer replaces the product with the good one i will be very happy. because i bought a new product.


Thanks,

Kamala

My Sansui TV purchased on March-2004 from Malaika Appliances, Mira Road (E) and is on 7 year warranty period.

From yesterday it's power light is not working, and hence Tv is not getting started.

I launched a complaint against it on[protected] bearing complaint no. MUM[protected].

I request you to kindly look into this matter and solve my problem asap.

Regards,
Rashmi Samant.
[protected].

In My Colour TV Sound is coming but picture is not coming.I am in Lucknow.
I want Sansui service centre telephone nos, so that I may lodge a complaint.The telephone nos. given to me are not working.All the time I am receiving that please check the number you have dialed.
Regards.
Y.M.Mittal
e-mail: [protected]@yahoo.com

I have the issue with the sansui from past three years ... with the picture tube ... and it is now out of warrenty .. and even if i complaint till now no reselution has been provided .. now i want a reselution for my complaint ..

i want some one to fix my tv ... if we call the contact number for the sansui it some time states that the line is busy or some the itself is wrong ...

so i want my issue to be fixed and technician to be sent to my house to fix the issue once in all for ever ..

i want a responce and a tech should contact ASAP ..

i assume that my issue would be expedided

We have bought a 42" Sansui /projection TV in 2006. Last 2 months we have been facing problem in the display screen. The picture fades off completely and the screen becomes blank all the time. We have been calling the customer service for the past two months and they never responded. They keep saying that they would come but never did that. It's so pathetic that we bought the product from Sansui.

TO,

SANSUI TV COMPANY PVT. LTD.


SUB: REQUEST FOR EXCHANGE THE REMOTE CONTROL.

SIR, we are taken sansui TV from hreenkar publication pvt. Ltd. recently by 3 months before near by Opp.zaandu Company, ghokule road, dadar (west)

The main problem is if we want to see the 50 number channel we should must go to 1-50 there is no option for changing one channel to another channel directly.
I am already complained to that shop they are said to me u have to inform directly with customer care.
Plz kindly exchange the remote & give to us 100D remote control.
I hope that u will be done this problem immediately.
With regards
Sagar. Amancha

My contact details:

Sagar. Amancha
S/o Rajanna
Kapridev chawl,
Ambethkar nagar, senapathi bapat marg,
Room no: w-r-18 elephistone (west), dadar
Mumbai-13
Phone number: [protected]

We purchased sansui PJ29MULTIPLEX tv in the year[protected], from SNEHANJALI-J.P. road, ANDHERI-WEST. Unfortunately, during shifting of residence our bill and warranty card has been misplaced. During last week, at times we could hear only the sounds while the picture was not seen. And now, neither the sound is heard nor the picture is seen. On complaining, the serviceman visited and inspected the tv and told us that the picture tube has gone. And since, our bill and warranty card has been misplaced, we have to pay the full price for the picture tube. Since, there was warranty for seven years for picture tube and till today the product launch has not completed seven years. Hence, it is a fact that our tv is within the warranty period.
So on humanitarian ground, considering the fact of the above case, our picture tube should be replaced free of charge.
Hoping your action at the earliest.

sir we have purchased sansui2989picture in picture digital coloure television from the rajahmundry new innovations deler
model no. CH[protected]S
serial no. GB8898-88
the problem with the TV is it is in stand by position and it is not working we had consulted sansui service center but they failed to repaire it.being it is so expensive we are urging you to do somthing.as it was a company product the servise center persons are telling that it is hard to be get repaired and they also admitted that the spare parts were also not available to them we buied it in the year 1998

Dear sir,
We have been given complaint about out of order my TV
sansui hard rock 21 model no. [protected]. But they have been
yet to responding even though nine month more.
RETAILER ADDRESS:
CASH BILL NO.1018 DIGITAL WORLD, DR NO.10-6-16,
DVSN PLAZA OPP LAXMIKANTH THREATER MAIN ROAD
GAJUWAKA[protected] DATE OF PURCHASE[protected]
MY ADDRESS:
G.KOTESWARA RAO, C/O INDHU PLAZA, MAIN ROAD,
DESAPATHRUNI PALEM, NEAR STEEL PLANT QURTERS, VSP.
MOBILE NO [protected]