Sansui India Complaints & Reviews

I purchased a led tv model no SMC40HB21C under jitna do utna lo offer -2015 and the waiting time of 4 years 11 months has completed but i am unable to redeem the offer through the dealer and have been instructed to contact the company directly as the company has shutdown .
I tried contacting the email id and the customer care number but but seem to be un reachable

On 19/01/2016, I purchased a sansui led tv model no. SMC40HB21C under the JDUL offer. According to the offer I was eligible to avail 20700/- redemption on the next purchase of any KAIL Limited product at the end of 4 years 11 months from the date of current purchase.
Now at the end of the holding time period when I contacted the dealer to avail the offer, he said the company has shut.

I have tried to open the website www.sansui-india.com mentioned in the certificate that was provided to me at the time of purchase, it's not functional and tried to call customer care number ([protected]) also mentioned in the certificate but it's not working too.

I've no clue what to do now. Could you please suggest and help me in this regards.

Thanks

I purchased Sansui LED TV Model NO. SMC50FH16X/SMC50FH17X under JITNA DO UTNA LO - 2015 Consumer Offer on 22 Feb, 2016.
Under which, I was entitled to avail Rs.29500/- redemption on next purchase of any KAIL LIMITED product after completion of 5 years.
And now, when I contacted the dealer, they said the company has been shut. And after that I contacted the Sansui Customer Care, they are saying that Sansui has been taken over by Jaina India and they have no information of dealings before 1st September 2019 and they can't do anything with my complaint.
Kindly help me in redeeming my claim.

Dear Sir /Madam, I have purchased Sansui Led tv 32 inches MODEL NO. SMC32HB12X on dated 16 March 2016 FROM Ganj Basoda, Madhya Pradesh. At the time of purchase, I have received a Sansui offer bond jitna do utna lo (JDUL) of amount 13900 My offer bond has been matured and I have already registered a JDUL offer to Sansui website at that time only. I have every bond and bill of the purchased product kept safe.

I am here writing this because the seller from where I bought Sansui TV and received this bond has no clue what to do next or whom to contact. I want to redeem this amount mentioned in this bond. I have tried my best to contact via phone call to every possible Sansui customer Number but no response I have received.

I have read all the terms and conditions mentioned in the bond such as time frames of validation and expires of the bond, Registration for the seller or on the website, warranty periods. Further, there is no proper information given on the internet about this bond, scheme or anything. Intact there is no proper way mentioned about how a customer can reach the company for any dispute or issue regarding any product. Websites are turned down and phone numbers are dead for a long now.

My Redemption Period of the bond that is to be done within 12 months from the date of maturity that is 4 years and 11 months will be ending shortly.

I hereby request you to guide me so that I can redeem this bond as soon as possible and show me the exact procedure so that I can do this easily or else I will have to go for a legal action subjected to this bond in the prescribed Jurisdiction of Aurangabad court.

Kindly do the needful,
Concern this matter ASAP,

Regards,

I had purchased a sandhi TV on 9/5/2016 of which certificate no is 40SMC026454 given by Rainbow Electronics, Jodhpur.
When I contact them for redemption they said we are unable to do this.
Kindly redeem my bond

I have purchased a TV worth rs. 37000 under Jitna do utna lo 2015 offer from A One Radios Electronics, Indore, under which I am entitled to avail benefits worth rs 20700. But now I don't know from which platfrom I have to redeem the benefits...

Hello SIr, I am Neeraj Sharma Resident of New Palam Vihar Gurgaon. I purchsed AC From Flipkart last Year, August 2020. Now my AC didn't work properly, Means No Cooling in My Room. Room Size is 10*10.

I called Customer support many time and also raised a Email. But issue not resolved by sansui.

Please do the needfull

I purchase 32' led under jitna do it na lo, we received a bond of rs 20700 which can be redeemed on purchase of next product after 4 year 11 month.
Time period is completed now.
Pls help to get another product, as dealer refused to help..
Dealer name..LAXMI RADIO
BURHANPUR (M.P)

Hello sir,
I have purchased Sansui LED TV on[protected] under JDUL scheme in Balaji electronics jaysingpur Kolhapur . After completing 4 year 11 month they promised that i can purchase upto 20700 worth item . Pls tell me the process of redeeme as balaji electronics are not responding properly

Dear Sir, hello, I am Anoop Kumar, I bought this product on 3 November 2020. it suddenly stopped while using, want to make a complaint and warranty claim for this product. I have got 2 years warranty while buying this product or How can we show our product at the service center in Lucknow. and below invoice bill -

I have purchased a cooler from Flipkart on date 30-Apr-2021.
Now it's not working, kindly align Field engineer at my add to check.

MY ADD

360/20, Goli no 1, Appolo gali, Shanti nagar, Rajiv chowk, sector 10, Gurugram, Gurugram, Haryana - 122001

Product details
Sansui 50 L Window Air Cooler
Air Coolers FSN: AICGFHCS3R8RSD7Y
HSN/SAC: 84796000

I have bought a cooler from flipcart products details given below
Purchased date is 30-Apr-2021
Sansui 50 L Window Air Cooler
FSN: AICGFHCS3R8RSD7Y
HSN/SAC: 84796000

Kindly raise a ticket and align engineer to check
MY ADD- Prabhat kumar nath 360/20
Goli no 1, Appolo gali, Shanti nagar, Rajiv chowk, sector 10, Gurugram, Pin 122001

I purchased Sansui led tv model no. SMC40HB21C
MY CERTIFICATE no.40SMC024214
date of purchase 22/6/16
From Bala ji T.V. centre .
Now shope owner is saying he can't do.

In the two room heater bought by flipkart on the company Sansui is not working properly the issue is in both heater the heating buld is not glowing properly, in that one is very damaged the issue is the heater is been opened and the marks bee opened can be seen on it, so I request you to service the product and give.

We have purchased a 55 inches Sansui LED TV under JDUL 2015 offer from Shri Sainath Agencies, Chikhli. As our certificate got maturity and they have promised to give the redeem for worth Rs 29500. As per their guidelines we surfed their official website, but we are unable to find those JDUL links in their official website. Kindly guide us how to redeem this Bond.

I, Pramod kumar, (Add - Vikas nagar, State – Rajasthan, District –Bharatpur) has purchased Sansui Led Smc 40 Hb TV (Serial No –[[protected]] on dated 31th March, 2016 from Shri Electronics, Bada Bazar, Laxman Mandir, Bharatpur (Raj.).

The Sansui Led Tv (Model No – SMC40HB21CKF) which I have been purchased under Jitna do utna lo – 2015 consumer offer, that has offered me to avail Rs. 20700/- redemption on next purchase of any KAIL limited product on completion of 4 years and 11 months from date of current purchase. I have received JDUL Entitlement Certificate (Serial No – 40SMC013975) after purchasing of the above-mentioned Sansui Led Tv. As on date the JDUL Entitlement Certificate which I have been received, will be matured to avail Rs. 20700/- redemption on next purchase of any KAIL limited product. I have been approached the above-mentioned local dealer and deliberated to avail the redemption benefit of JDUL Entitlement Certificate, the dealer has not responded well and simply deprived of the issue.

Nevertheless, I have been trying to visit the official website www.sansui-india.com to avail redemption, the provided official website in JDUL Entitlement Certificate has been displaying “This site can’t be reached” / No information is available for this page. The local dealer has denied and official website not responding well this puts me in awkward / destitute situation. There are plenty of customers are out there in India, who have been purchased Sansui products under this scheme hoping to avail redemption on next purchase of home appliances, now they are totally helpless.

Kindly look into the above issue and do the needful on priority.

Enclosure - Invoice & JDUL Entitlement Certificate.

I, Pramod kumar, (Add - Vikas nagar, State – Rajasthan, District –Bharatpur, Email - [protected]@gmail.com) has purchased Sansui Led Smc 40 Hb TV (Serial No –[[protected]] on dated 31th March, 2016 from Shri Electronics, Bada Bazar, Laxman Mandir, Bharatpur (Raj.).

The Sansui Led Tv (Model No – SMC40HB21CKF) which I have been purchased under Jitna do utna lo – 2015 consumer offer, that has offered me to avail Rs. 20700/- redemption on next purchase of any KAIL limited product on completion of 4 years and 11 months from date of current purchase. I have received JDUL Entitlement Certificate (Serial No – 40SMC013975) after purchasing of the above-mentioned Sansui Led Tv. As on date the JDUL Entitlement Certificate which I have been received, will be matured to avail Rs. 20700/- redemption on next purchase of any KAIL limited product. I have been approached the above-mentioned local dealer and deliberated to avail the redemption benefit of JDUL Entitlement Certificate, the dealer has not responded well and simply deprived of the issue.

Nevertheless, I have been trying to visit the official website www.sansui-india.com to avail redemption, the provided official website in JDUL Entitlement Certificate has been displaying “This site can’t be reached” / No information is available for this page. The local dealer has denied and official website not responding well this puts me in awkward / destitute situation. There are plenty of customers are out there in India, who have been purchased Sansui products under this scheme hoping to avail redemption on next purchase of home appliances, now they are totally helpless.

Kindly look into the above issue and do the needful on priority.

Enclosure - Invoice & JDUL Entitlement Certificate

Grievance Type : Complaint

Grievance Details :
Dear Sir/Madam May 31th ordered sansui 43inch full HD led smart Antroid TV JSW43ASFHD Rs.14990 in Sansui web store.I followed all steps and finally, tried to paid UPI TRANSACTION.I had a msg from sansui web stores Whatever it is, BANKOPEN has requested money on your Google Pay UPI app. On approving, Rs. 14990.00 will be debited from your account.So i paid Rs.14990.Amount debited my account..but order not placed.so i send msg to customer service...june 1st dear customer it will reverse your amount 5_7 working days..but today 14th june not yet get my refund amount.i send so many emails but they are not responding. So I kindly request you to take an action to recover my refund amount.

Grievance Type : Complaint

Grievance Details :
Dear Sir/Madam May 31th ordered sansui 43inch full HD led smart Antroid TV JSW43ASFHD Rs.14990 in Sansui web store.I followed all steps and finally, tried to paid UPI TRANSACTION.I had a msg from sansui web stores Whatever it is, BANKOPEN has requested money on your Google Pay UPI app. On approving, Rs. 14990.00 will be debited from your account.So i paid Rs.14990.Amount debited my account..but order not placed.so i send msg to customer service...june 1st dear customer it will reverse your amount 5_7 working days..but today 14th june not yet get my refund amount.i send so many emails but they are not responding. So I kindly request you to take an action to recover my refund amount.

I have purchased two LED TV of sansui on 16/02/2016 from Harsh Vision, sector-23, Gandhinagar, with the offer of "JITNA DO UTNA LO" in 4years and 11 months are completed in March-2021, Now I want to purchase Washing machine from the redemption certificate no. "40OTH001019" and get the 20700 rs. on next product. So, please register this complaint and solve as soon as possible.