Santa Monica Study Abroad — Lack of Services

I have been trying to get admissions to september intake 2022. I have contacted this consultancy. They were contacting me until I paid the registration fees. After that they were too slow to do the procedures and I lost my chance to getting to universities/colleges abroad.
I am sad that I paid the money before the application begins and the message say that the amount is non-refundable. They say some colleges are open at sometimes which are not really opened their portal for application.
I need my money back since I didn't even had a chance to apply for any course and there were no services.