Saraswat Bank — Complaint regarding dishonor of cheque no. 125835 dated 30/04/2025 and unjustified charges

Address: Kharghar Navi Mumbai 410210

Subject: Complaint Regarding Dishonor of Cheque No. 125835 Dated 30/04/2025 and Unjustified Charges

Respected Sir/Madam,

I, Miss Sayali Patil, am writing to formally lodge a complaint regarding the dishonor of a cheque issued in my favor and the subsequent charges levied by your bank, which I consider arbitrary, unjustified, and unacceptable.

Details of the Transaction:

Cheque Number: 125835

Cheque Date: 30/04/2025

Amount: ₹5, 00, 000/-

Drawer: Miss Sayali Patil

Account Number: [protected]

Payee: Mrs. Archana Kiran Patil

The said cheque was presented for clearance but was dishonored by your bank. I was later informed via a phone call that the reason for dishonor was the non-submission of a Mandate Form by the drawer. It is important to note that the customer was completely unaware of this requirement and had never been informed or advised by the bank of the necessity to submit the said form.

Despite several requests made by me to a lady officer at your branch to honor the cheque—emphasizing the urgency of the transaction—my concerns were disregarded. To my shock, the call was abruptly disconnected, and no further assistance was provided.

As a responsible and regulated financial institution, Saraswat Bank is obligated to inform its customers about essential compliance requirements, particularly when they can impact high-value transactions.

In this context, I wish to highlight the following:

The dishonor occurred due to a procedural lapse by the bank, not the customer, which constitutes a serious service deficiency.

The dishonor charges levied are arbitrary and unjust, especially since they stem from the bank’s failure to inform the customer about a regulatory form requirement.

The situation has caused me significant financial hardship and emotional distress.

In light of the above, I urgently request the following actions:

Re-present and honor Cheque No. 125835 immediately upon submission of the required Mandate Form (if not already submitted).

Reverse all dishonor charges levied on the customer’s account in this matter.

Issue a written apology or clarification acknowledging the bank’s failure to inform the customer and describing corrective measures being taken.

I urge you to treat this matter with the seriousness it deserves and resolve it at the earliest. Kindly take note that if I do not receive a satisfactory resolution, I shall be compelled to escalate the matter to the Banking Ombudsman and pursue appropriate legal remedies.

Thanking you in anticipation,

Yours sincerely,
Miss Sayali Patil