Saraswat Bank — fraud against without intimation of cash withdrawal from account

Address:

400001

I Tapan Hatkar my Account with Saraswat Bank from last 12-15 years. My Account Number is [protected]. My Bank Branch is at Girgaon. On 12th July 2018 I had received text message regarding that I had withdrawal of Rs 9500/- and showed my balance Rs. 25.63/- from VIRAR ROAD OFFSIDE THANE. I was in my office located in Fort Area & I work for Travel Agency (i.e. Bhavna Travels). The ATM card was with my wife and at that time my wife and she was in Kandivali, Charkop, Sector3, at her aunties place. As soon as I received a text message I had booked a complaint to Saraswat Bank Toll Free Number the said me to File a complaint at Police Station & they also gave me Complaint ID No-010902c28172a2ac. I visited the VP Road Police station to file a complain but they refused to take a complain and asked me to complain at Azad Maidan Police because I had received a message in Fort Area. When I received in Azad Maidan police station they too refused to take a complain because the money was withdrawal from Virar. They asked to complain at Virar Police Station. When I went to Virar Police station at 11:30pm at night they too refused to file a complain, One of the Officer from Police Station replied me that your Bank will only help because it is not in our as per the New RBI Rules. On the Next Day (i.e. 13.07.2018) I went to my Branch in Girgaon in the morning the staff itself said me that without Police FIR they cannot take any action. So kindly do help me with this. As it was my salary & still a half month I have to survive. Highly Obliged.