Saraswat Bank — transfer from bank to another account

Address:

400067

I made a transfer from my account to paytm and the amount shows debited but hasn't been credited to the other account.. It was very important this transfer and i feel very betrayed that i couldn't use my own money. Who will take responsibility for such failure.. When i called the call centre they put me on hold for the longest time and after that they told me to wait for 24-48 hours

Account number [protected]