Saravana Stores — Bed Ply poor, layer peeling off, bubbles all over

I purchased bed for Rs., 36000 from Saravana Store Padi. Delivery was delayed and received on 04.03.2023. But the delivered cot had a damaged ply. The top ply surface had bubbles, was peeling off, and breaking at various places. It was without polishing. So we returned it. When asked to replace, they redelivered the same ply the next day at 10 pm night on 05.03.2023. So we had to again return it. The contact person is not responding. Poor customer care. So not able to use the bed. Waiting to get good ply back.
Pl help.