Saravana Stores — Complaint against wooden cot

Address:

Saravana Stores Celebrity pvt limited, G N Chetty street, T Nagar, Chennai

Sir,
We bought 1 queen size wooden cot for Rs. 28477 and mattress for Rs.23000.
Mattress is ok. We, retired and senior citizens bought them with difficulty by taking loan from Bajaj finance
But cots delivered damaged with white powdery like termite fungus. We shocked seeing this. We complained by phone call and personally in store. They are ready to give another same model. But we are afraid that new piece also maybe in same situation after few days.
So we want to buy another model/ product or refund money sothat we can pay back the loan amount to financiers.
So please consider our age, provide help to buy some other product or refund money
Thanking you
Mukundan