[Resolved]  Saravana Stores — Computer table not delivered

Address:

15, Madras Thiruvallur High Rd, Padi, Chennai, Tamil Nadu 600050

Purchased computer table at Saravana stores (15, Madras Thiruvallur High Rd, Padi) of rupees 7427 (order Number: PA/2122/4039) on 12th March 2022.

It was supposed to be delivered by 15th March.

I called product supplier number (15th March morning), I was not getting proper response. I will get response like, I will check the driver and convey you but I will not get call, then I had to call again, then he told me that I will get the product by 4 PM on 15th March.

but I didn't receive any call from driver or anyone. Again I called the supplier around 6 PM, once again he told he will check the driver and call me, later his assistant called and told me that it will not be delivered today.

I told her that I already my work affected as I made myself available during the said time, so want her to convey me probable delivery time on 16th March, she told she will call on 16th morning around 9:30 AM but she didn't call, I called her (around 11:00 AM) but she didn't take my call, so I called other number (supplier - owner), he told me that he will call the driver and update me. but I didn't get any call till night around 10:00 PM.

At night (9:45 PM) of 16th March, without any intimation, driver called me for delivering computer table.

The issue here is purchased product was not delivered on time.
Proper communication is not there.
Unprofessionalism (without any intimation prior, calling at odd time 9:45 PM for delivery)
Wasting my time (if could not deliver, they should have conveyed me next probable delivery time )

I don't want the product and I want refund.