Saravana Stores — mobile phone

Address:

600031

I have purchased an index aqua lions x1 mobile phone from saravana stores, chrompet branch on a one year warranty on 13th jan 2018 for rs. 8, 650/-. Unfortunately, the handset began showing troubles the next day onwards i. E 14th jan 2018 but since the sales person was on pongal leave, i was asked to come after one week. Unfortunately, no cooperative step had been given by the mobile dealing persons. The sales person mr. Thanasekaran who i approached also showed his helplessness as he left index and took over sales rep of some other brand. Instead, they referred me to service centre of index at tambaram from where i had to get humiliation without getting any positive response.
The costly handset which i hardly used is still lying idle with me as the battery attached to mobile set is having less than one month stability only.

Please respond to me failing which i have no alternative than to lodge comjplaint to consumer redressal forum. I have signed warranty card issued by your firm to vindicate my justification.

With rgds
Ts gopakumar
Icmr-nirt, no. 1 sathyamoorthy road
Chetpet, chennai 600031
Mob: [protected]