[Resolved] Saravana Stores — Offers gift not given to me | |
Good Evening, I have purchased provisional items from purasawalkam for worth of appro Rs.80000/- on[protected], in the billing time and also in item delivery time I asked your staffs that whether any offers or gifts is there for this purchased amount but your staffs told that there is no nothing offers is there for this now. Then yesterday night I shared to my friend that I gone to super Saravana store purasawalkam and purchased appro Rs.80k then she told that silver coin offers is there have received. Then I am so shocked and surprised to hear that I asked your staffs they told nothing offer is there then today (26.01.2021) I visited your pursawalkam branch I explained about the detail they have not responsibly replied and not behaved properly. They made us to go and ask here and there there is no proper responsible from your staffs which made us to feel very very bad and feel not to visit hereafter your showroom again. For my purchase totally 27 silver coins to be given but voluntarily your staffs not informed me on Sunday from 3.00 pm to 7.40 pm I was in your showroom only all your staff one by one came and asked why you are purchasing this much amount what for this they asked reason but no one informed about this offer. What is my request is don't know about your offer when I was in your showroom till 7.40pm next day night I come to know about the offers from my friend so today I came directly and requested about the offers belongs to me which is not informed by your staffs. I am requesting you to kindly check if there is my mistake if I already known about the offers and I forgot to ask means there is my mistake then I will agree that but I asked your all staffs who have billed and checked the items even from start ing to last till ending time I requested them tell me any offers is there but your staff told no nothing then tell me how could I come to know about the offers you have. This is not first time yearly yearly I will come and I have purchased from you. Please check and look into this matter and I hope your esteemed concern will give correct judgment. Thank you, With regards Bhuvaneshwari B [protected] Was this information helpful? | |
Aug 10, 2021 Complaint marked as Resolved Saravana Stores customer support has been notified about the posted complaint. Verified Support Feb 07, 2021 Saravana Stores Customer Care's response Dear Customer, Greetings from Super Saravana Stores. As per guidelines, we checked with the concerned team. As mentioned in the showroom, this offer is applicable only for textile purchase. Since you have purchased provisional items, this particular offer is not applicable. Please visit the showroom for more information. Regards, Customer Care Team, SARAVANA STORES, Super Store.  | |
 2 Comments | |
Comments
Sir,
This is not a correct judgement from your esteemed concern. Because on next day i visited your purasawalkam showroom after my purchase on[protected] they have not informed us that the offer or gift is for textile purchase. They also agreed and they only calculated the silver coin of 27 nos to the purchase amount of Appr. 80, 000/-
I am very surprised to hear you that the offer is only for textile purchase means then why your staff informed me that for this much purchase amount this much silver coin is there for you.. Because i come know this offer if only from your manager, staff and moreover i have spoken to your customer care staffs (i have record also about my conversion with customer care) they also informed me the same and they also confirmed me the same.
I want to know that the offers you are issuing to the customers is not well known by your staff and customer care department dealing with or interacting with customers..
Please give correct and genuine judgement because i am not asking extra benefit from you i am just requesting the offer / gift which belong to me because i have purchased for appro. 80, 000/- in your showroom and regularly i am coming yearly yearly.. This is my doing for social welfare to the people who is suffering from poverty by our team..
I hope you will take correct action in this matter and i am waiting for your reply which will help the people who have nothing in their life for them it will be useful.
Thanking you,
With regards
B.Bhuvaneshwari
This is not a correct judgement from your esteemed concern. Because on next day i visited your purasawalkam showroom after my purchase on[protected] they have not informed us that the offer or gift is for textile purchase. They also agreed and they only calculated the silver coin of 27 nos to the purchase amount of Appr. 80, 000/-
I am very surprised to hear you that the offer is only for textile purchase means then why your staff informed me that for this much purchase amount this much silver coin is there for you.. Because i come know this offer if only from your manager, staff and moreover i have spoken to your customer care staffs (i have record also about my conversion with customer care) they also informed me the same and they also confirmed me the same.
I want to know that the offers you are issuing to the customers is not well known by your staff and customer care department dealing with or interacting with customers..
Please give correct and genuine judgement because i am not asking extra benefit from you i am just requesting the offer / gift which belong to me because i have purchased for appro. 80, 000/- in your showroom and regularly i am coming yearly yearly.. This is my doing for social welfare to the people who is suffering from poverty by our team..
I hope you will take correct action in this matter and i am waiting for your reply which will help the people who have nothing in their life for them it will be useful.
Thanking you,
With regards
B.Bhuvaneshwari
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+91 44 4201 3777 (Chrompet)
+91 44 2341 4242 (T-Nagar)
+91 442435 6061
No.45, Ranganathan Street, T-Nagar, Chennai, Tamil Nadu, India - 600017
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We apologize for the inconvenience caused to you during your recent shopping. We have forwarded your issue to the concerned department. Our team will get back to you soon.
Regards,
Customer Care Team
SARAVANA STORES
Super Store.