Saravana Stores — Regarding exchange of sareed

Address:

Saravana Stores Chrompet

Hi, I had purchased 10 sarees from Saravana stores on 12th Feb 2023 and wanted to gift it to my staff...once we brought the saree home...we realised the sarees were not as shown in the catalogue picture on the cover...so i took it for exchange along with the bill and price tags on 14th Feb 2023 ...the Man at the exchange counter refused to exchange saying this is not a reason for exchange and you cannot exchange and started yelling at me as to why I didn't check them earlier before buying them...there is absolutely no customer service in Saravana Stores staff...that is not the way to talk I only asked for exchange I didn't ask for refund...the way the staff behaved was absolutely very blunt...they are spoiling the name of Saravana stores...very very bad behaviour...finally the exchange was done after the staff yelled and shouted at us.