[Resolved] Saravana Stores — Saravana jewellery- Frauds

Kanchana raja Raja

from Bengaluru, Karnataka

Address:

Saravana Jewellery- Purasaivakkam

Very bad customer service at Super Saravana jewellery, Purasaivakkam.My old gold exchange was taken back at lesser price than the actual market, inspite of putting wastage and other stuffs . They are not informing the customers about the old gold exchange process . The estimation was given only after dismantling the old gold, only then we realised that the gold exchange rate is lesser than the actual market rate . Which means in no ways I will be able to retrieve my old jewels. Such a fraudulent behaviour. And when I went to enquire about the same, Dinakar, a person who takes care of Old gold, humiliated me in front of the crowd and treated me like a beggar . He just told that he can’t be explaining such things to such people. What does that mean . I know what to do further with this issue if you don’t revert back .

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Aug 8, 2021

Complaint marked as Resolved

Saravana Stores customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2021

Saravana Stores Customer Care's response Dear Valued Customer,

At the outset, we would like to express our sincere apologies for the inconvenience caused to you during your recent visit to our showroom. We Strive to provide our customers the best in hospitality. We have taken action against the person you have mentioned in your complaint & a disciplinary memo has been issued. We have also initiated necessary corrective measures to prevent any further recurrence. Please do allow us another chance to serve you in the future and confident that we would not disappoint you.

Once again, we sincerely apologize for the inconvenience caused to you.

Warm Regards,
Customer Care Team,
SARAVANA STORES,
Super Store,
www.supersaravanastores.com
T. Nagar (# 45, Ranganathan Street), Purasawalkam, Chrompet, Porur.