In 2019, I purchased a Whirlpool fully-automatic top-load washing machine from Sargam Electronics, Ghaziabad, UP. The dealer convinced and additionally sold to me a Two Years' Extended Warranty for Rs.3000/-. Now, after the expiry of normal three years warranty, my washing machine has developed some problem. Whirlpool is saying they will not honour the warranty sold by dealer. Any phone number which is mentioned on the cash-memo of Sargam Electronics, including phone number for DG Care (extended warranty provider) is not working. It seems to be a complete fraud just to make Rs.3000/ extra by deceiving innocent buyers like me. Shame on them!!
Sargam Electronics customer support has been notified about the posted complaint.
I am extremely sorry to hear about your experience and would like to take this opportunity to resolve your complaint.
Kindly provide the complaint number & your mobile number so that I can resolve your issue on priority. In case you have not lodged a complaint yet, please do so by texting ‘Hi’ to [protected] on WhatsApp or calling us on our toll-free number[protected]. You may also log a request online here: http://bit.ly/2xLUhEi.
Regards,
Lisa