Reliance Digital Customer Care
Reliance Industries Ltd.
Customer satisfaction rating: 56%
Submit a Complaint
2670
COMPLAINTS

Reliance Digital Customer Care

Reliance Industries Ltd.

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Address
3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao
Mumbai
Mumbai City District
Maharashtra
India - 400002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1207
down
405

Phone:
Phone:
up
773
down
368

Additional info
Hyderabad, Andhra Pradesh
Block G, Jeedimatta Village, Quthbullapur Mandal, Hyderabad 500014, Andhra Pradesh
+91 40 2723 5233
+91 40 2723 5244
+91 40 2723 5255

Delhi
Ramada Mall, Plot No. 3, Sector 10, Dwaraka City Center, Delhi 110075
+91 11 6478 1344
+91 11 6478 1345

Gurgaon, Haryana
Raheja Mall, UG-21A To 27B & Ff-21 To 127, Sec-47, Sohna Road, Gurgaon 122018, Haryana
+91 12 4423 1902
+91 12 4423 1903

Faridabad
Plot No. 2, Sector 20 A, Neelam Arjonda Chowk, Faridabad 121001, Haryana
+91 12 9654 6719

Bhopal, Madhyapradesh
DB City Mall, 2nd Floor, Shop No S36/37, Arera Hill, Sanjay Nagar, Jail Road, Bhopal 462011, Madhya Pradesh
+91 75 5664 4263
+91 75 5664 4664
+91 75 5664 4264

Noida
Plot No. A 2, 3rd Floor, Great India Place, Sector 38 A, Adjacent To Amusement Park, Noida 201301, Uttar Pradesh
+91 12 0412 1753

Ghaziabad, Uttar Pradesh
Shop No. 1, 2, 3 / 4, Level 3, 1st Floor, Shipra Mall, Plot 9, Vaibhav Khand, Indirapuram, Ghaziabad 201012, Uttar Pradesh
+91 12 0648 9316
+91 12 0648 9320
+91 12 0648 9324

View More Information...

Customer satisfaction rating
56%
Complaints
2670
Pending
371
Resolved
1398
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:30 am - 07:30 pm
Tue09:30 am - 07:30 pm
Wed09:30 am - 07:30 pm
Thu09:30 am - 07:30 pm
Fri09:30 am - 07:30 pm
Sat09:30 am - 07:30 pm
Sun09:30 am - 07:30 pm

Reliance Digital related photos (392)

Reliance Digital Complaints & Reviews

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Reliance Digital — complaint against mobile screen damage samsung a70

 kaila Saichandu on Sep 19, 2019
As per the above cited subject i have purchased samsung a 70 at your reliance digital hubli located at oasis mall gokul road in this regard i have purchased the product claiming of 3 months warranty against screen replacement unfortunately my screen got damaged with in a month then i approached to the concern reliance digital where i have bought they gave me no and to register the complaint as they said i have registered the complaint. I got a mail regarding the complaint and i submitted the documents they required there after they ask me to pay 10% of the product value and not on the screen cost...
Complaint comments  Read comments Complaint category Mobile Handsets

Reliance Digital — samsung 49 fhd smart led tv 49n5370

 dcup on Sep 19, 2019
I had bought a above mentioned tv. It is installed on my home on 19aug 2019 but after 7 days its not working and none display was shown. I was complaint to reliance but they nothing respond then i complaint to samsung after complaint of 15 days engineer visited and check the tv he informed us that the display panel is not working. We provide all the documents to samsung company many times but still according to company policy they did not take seriously about my severe issue. According to samsung team reliance digital give me the bill (Mentioned date is when i pay on date) while he should give the...
Complaint comments  Read comments Complaint category TVs

Reliance Digital — insurance claim closed

 Jp Gowda Puttur on Sep 18, 2019
Respected sir,

This is regarding the telephone conservation which we had last week our vehicle document had been submitted to mr. Chitranjan month of feb -2019, but due to his negligence till june our issue was not solved. So when we approached you. U told it has not been updated with you, so again we spoke with mr. Chitranjan and told to update the same.

Inspire of sending proper document your people in the month of june - 2019 we started to get back to back mails stating our document is pending we have to submit then immediately or else case will be closed and insurance...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Reliance Digital — missbehaive and using abuse language

 Kraryan on Sep 18, 2019
This Sunday I'm visit in Reliance Digital Logix Mall for purchase Led one of the staff Renu attend me and she said wait I'm showing u best model, I'm waiting 10 to 15 min then I'm asking if another satt then she coming and say you not only single customer wait I'm attend you, , She using abuse language.. And no have product knowledge.

Why Reliance Retail hire this type of kind staff I'm so disappointed fo Reliance Digital behavior.....
Complaint comments  Read comments Complaint category TVs

Reliance Digital — staff giving wrong information to customer

 Seilenthang on Sep 18, 2019
Hi,
Im one of the regular customer who buys many mobiles and other thing. On date 10/09/2019, i bought at ur store at phoenix reliance store, i can even paid full amount at once. I asked one of the staff if payment can be converted into emi, he said yes. And i asked him again “ will there b any gst or interest” he said not at all. But i told him that there will be gst from the bank but he said there willbe no gst from the bank if it is the ill bare it, he promised it to me. Now aftr converting to emi i received mail and gst will b charge. I do not mind paying gst but why did he betray...
Complaint comments  Read comments Complaint category Mobile Handsets

Reliance Digital — reconnect tv-model no-releb3207-43 inches.

 GC Ganguly on Sep 17, 2019
The above tv was purchased and presented to me by my visiting son in the month of january, 2019.
By september, 2019 it cashed down as for software failure — we had to register complain and wait for almost 2 days got the software reloaded and to make it serviceable.
Came to know from different purchaser, this problem is the faulty design of software and almost all of them are suffering from this problem.
Request the manufacturer to take suitable permanent remedial action, or, failure to do that to replace the model tv by suitable other model tv without any price....
Complaint comments  Read comments Complaint category Appliances

Reliance Digital — bought havells ro

 deepak1778 on Sep 17, 2019
Hi i have bought a hewells ro+uv alkaline amount of rs 15570 but after the purchase i have just checked the price on amazon is 13888 it is huge difference then i asked to store people then said we do any thing and we cant refund your money finally after a long argument then issued me a credit note with mean i have to take any f item from reliance digital this is very bad and unimpressive behaviour

Deepak joshi
[protected]...
Complaint comments  Read comments Complaint category Appliances

Reliance Digital — persistent issue with my refrigerator under the extended warranty of reliance digital

 Mayank2d on Sep 17, 2019
Hi all,
On[protected] i complained regarding the issue with my refrigerator vide service no.[protected] but till now i have got no response. The issue with this is many

1) you are delaying the repair and its well known that in today's household work it is impossible to survive without a refrigerator.

2) the issue which we are facing has been faced 3 times in last one year and is persistent even after the required part and circuit has been replaced by the company which is samsung in this case

3) in the first instance only the technician had told...
Complaint comments  Read comments Complaint category Refrigerators

Reliance Digital — water heater installation

 Dhanalakshmi T on Sep 15, 2019
We have purchased water heater from reliance online store 20 days back.
Still we are struggling with them to get it installed. We have made more than 100 calls for that followup.
It is very very frustrating to call them this much times. All are irresponsible person.
Finally they are telling like it got installed already.
They got the money already via online and now cheating on us. Please don't cheat on people's hard earned money...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Reliance Digital — cheating on water heater installation

 Dhanalakshmi T on Sep 15, 2019
We have purchased water heater and installation online from reliance digital.
It's been almost 20 days and we have made almost 100 calls for installing heater. Nobody gave us proper response. Today they are telling in the system it is showing as heater is installed already.

But heater is in the same place without even opening the box when they delivered. They are getting money through online and cheating us. Kindly someone help us where should register complaint on this...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Reliance Digital — inefficient and unprofessional customer service

 [email protected] on Sep 16, 2019
In reliance digital kurla peonix mall loan department of bajaj name Ravi is very inefficient and unprofessional employee false statement provided by him to me regarding the bajaja loan after providing him the necessary document and proof he is still not able to solve my problem and irresponsible approach towards me kindly take an action against it and respond me with a positive feedback.....
Complaint comments  Read comments Complaint category TVs

Reliance Digital — wireless keyboard and mouse

 Nikl on Sep 14, 2019
Sir i have purchased one wireless keyboard and mouse from reliance digital store of rs 1749 on[protected] from hazratganj salesmen provide information that it is having one year guarantee and if there is any problem you can exchange it i am working in govt bank i used this keyboard and mouse on[protected] at my branch it was not worked today i went to store they denied to exchange it and not provide any information regarding this store manager does not have any knowledge to how to talk to customer they said jokingly jar lena had karen lena. Very rude attitude behaviour of staff kindly do the needfull...
Complaint comments  Read comments Complaint category Computer Hardware

Reliance Digital — samsung inverter 324l refrigerator

 rajesh.v.patel on Sep 13, 2019
I buy 324l refrigerator from reliance digital store in baroda o p road. There is abnormal sound in it. I complain at your tall free no. Complain no - - (1) [protected], (2) [protected], (3) [protected]. I complain three times. Your person came onces only i am not satisfied with his answer. He said that it happened in samsung invertor but in it happened in my refrigerator only. I obsreve others samsung refrigerator there is no sound in it....
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Digital — newly purchased sony bravia lcd tv 43 inches not working since the start. no resolution on complaint from sony as well as reliance digital

 shetemilind on Sep 13, 2019
Purchased SONY Bravia LCD TV 43 inches 15 days back and not working since the start. No resolution on complaint from Sony as well as Reliance digital
What is use of this product if we are not able to use it since purchased for almost15 days back.

Now we can't think of replacement as well as the SONY support was so bad and I am sure in future same problems will have to face if any problem occurs for replaced product.

So don't want to keep this product anymore and would like to return back....
Complaint comments  Read comments Complaint category TVs

Reliance Digital — no repaired in warranty

 Araj2608 on Sep 12, 2019
Normal scratches on screen and they counting in physical damage and saying that can't be repairable in warranty and product inn warranty for 2 years date of purchase is on[protected] and problems in tube than why and how that normal scratches on screen is impact on that power supply problems than how that impact to screen we don't want screen replacement we want tube resolve or power supply that in warranty and not physically damage if you count normal scratches in physical damage than if actual damage is taken place than what you say to that damage i don't know and you can see in photos and video...
Complaint comments  Read comments Complaint category TVs

Reliance Digital — new mobile replace at same time but reliance store refused same

 Mohit hdfc on Sep 6, 2019
Dear team

Today i bought a new mobile mi a3 from your reliance store muzaffarnagar at 5:00 pm, but i did not like the phone so i asked him to change it at the same time. But he refused.
I had to change from mi a3 to mi note 7pro
But at the same time he refused to make the selection nor told me whether we will change or not.
Please tell me who will change tomorrow or else i will take legal action

Please check and confirm me on priroty

Regards,
Mohit kumar
[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Reliance Digital — different type of noise when open and close door

 Bhranti banker on Sep 5, 2019
We have bought a whirlpool 340 litre Refrigerator from Reliance Digital O P Road Vadodara on 11/8/2019.But since installation every time we open door of the Refrigerator a noise occurs.

We complained on toll free number and Reliance Digiatal executive visited our home on 29/8/2019 in morning he did some work then he said problem is solved and he left but after he left again problem started.

So same day we again complained and another executive came he came in evening he also did some work but problem was not solved and he left.

Kindly replace our new...
Complaint comments  Read comments Complaint category Refrigerators

Reliance Digital — reliance resq poor service.

 venkat7767 on Sep 5, 2019
Sir/ madam,

I have purchased a samsung refrigerator ff 318l (Model no:rt34m3983m7)
From reliance digital, keelkatalai, chennai on 11.11.2017.
With the same purchase, i had bought the extended warranty reliance resq care plan.
Pos receipt no:[protected]

I have been facing a peculiar problem for the last 6 months, where the lower part of the refrigerator doesn't cool and forms ice inside the freezer vents, thereby all the food inside the refrigerator getting spoiled.

Complaints with reliance resq care;
Service request no:[protected]...
Complaint comments  Read comments [1]Complaint category Refrigerators

Reliance Digital — reconnect tv issue is pending from 3 months

 ranjithjakkoju on Sep 5, 2019
This is ranijth purchased reconnect tv from reliance digital. The tv speakers are not working and smart tv functionality also not working (Like videos are not playing from youtube, not able to see the installed apps. Etc). I have complaint regarding this almost 3 months back. But till now the issue is not resolved. Other than resolving the issue they are closing the complaint. When i call to customer care they are creating the complaint again and saying going to be resolved in 24-48hrs and closing the complaint after few days without resolving it. Like this they are closed 5 times.
I have...
Complaint comments  Read comments Complaint category TVs

Reliance Digital — iphone xs insurance

 kalpeshpatil27 on Sep 4, 2019
I had purchased iphone xs from relaince digital, cbd belapur under resq warranty (Mrp/ 9700) on 3rd nov 2018, attached bill copy for your reference. I still remember while purchasing resq warranty against iphone xs your executive explain me benefit of this policy is as below,
1. Mobile loss then you will get replacement
2. Any physical damage happen you will get replacement
3. Any technical issue you will get replacement
4. For all issues you will get support from reliance digital, i don’t need to run or visit apple service center.
For all above communication...
Complaint comments  Read comments Complaint category Insurance

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