Reliance Digital Customer Care
Reliance Industries Ltd.
Customer satisfaction rating: 49%
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1804
COMPLAINTS

Reliance Digital Customer Care

Reliance Industries Ltd.

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Address
3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao
Mumbai
Mumbai City District
Maharashtra
India - 400002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
608
down
226

Phone:
Phone:
up
414
down
243

Additional info
Hyderabad, Andhra Pradesh
Block G, Jeedimatta Village, Quthbullapur Mandal, Hyderabad 500014, Andhra Pradesh
+91 40 2723 5233
+91 40 2723 5244
+91 40 2723 5255

Delhi
Ramada Mall, Plot No. 3, Sector 10, Dwaraka City Center, Delhi 110075
+91 11 6478 1344
+91 11 6478 1345

Gurgaon, Haryana
Raheja Mall, UG-21A To 27B & Ff-21 To 127, Sec-47, Sohna Road, Gurgaon 122018, Haryana
+91 12 4423 1902
+91 12 4423 1903

Faridabad
Plot No. 2, Sector 20 A, Neelam Arjonda Chowk, Faridabad 121001, Haryana
+91 12 9654 6719

Bhopal, Madhyapradesh
DB City Mall, 2nd Floor, Shop No S36/37, Arera Hill, Sanjay Nagar, Jail Road, Bhopal 462011, Madhya Pradesh
+91 75 5664 4263
+91 75 5664 4664
+91 75 5664 4264

Noida
Plot No. A 2, 3rd Floor, Great India Place, Sector 38 A, Adjacent To Amusement Park, Noida 201301, Uttar Pradesh
+91 12 0412 1753

Ghaziabad, Uttar Pradesh
Shop No. 1, 2, 3 / 4, Level 3, 1st Floor, Shipra Mall, Plot 9, Vaibhav Khand, Indirapuram, Ghaziabad 201012, Uttar Pradesh
+91 12 0648 9316
+91 12 0648 9320
+91 12 0648 9324

View More Information...

Customer satisfaction rating
49%
Complaints
1804
Pending
418
Resolved
778
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:30 am - 07:30 pm
Tue09:30 am - 07:30 pm
Wed09:30 am - 07:30 pm
Thu09:30 am - 07:30 pm
Fri09:30 am - 07:30 pm
Sat09:30 am - 07:30 pm
Sun09:30 am - 07:30 pm

Reliance Digital related photos (198)

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Reliance Digital Complaints & Reviews

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Reliance Digital — mistaken payment to 9864747268

 8011251399 on Jan 20, 2018
Maine By mistake Payment [protected] no. par kar dya ha on 15.01.18 at Reliance Instant Pay. Receipt No. AMIp94358206, Customer Name: Vivek Kumar Jain, Transaction Ref No.[protected]. of Rs.400.00 (Four Hundred)

Please kindly refund my amount Immediately.
My Bank Details are as:-
Bank Of Baroda
A/c No. [protected]
IFSC Code: BARB0GAUHAT
Fancy Bazar Branch
Guwahati...
Complaint comments  Read comments Complaint category Banks

Reliance Digital — not getting camera bag for more than 12 days

 anchana sanjay on Jan 19, 2018
We have purchased dlsr d750 worth rs. 1.40 lacs from r citi reliance digital ghatkopar mall on jan7, 2018. Till date we have not recd camera bag for the same, which your sales person confirmed us that he will provide within 4 days. We visited the mall twice but not getting any positive feedback from sales person. Please look into the matter at the earliest....
Complaint comments  Read comments Complaint category Digital Cameras

Reliance Digital — amount charged for free item

 ambicay on Jan 18, 2018
Hi team,

I got a call from your team and said they will call me again. I have not received any call again.
No one is trying to resolve it.
This is very rediculous.
I purchased the tv on jan 13 at around 10pm and people from store call me and say offer is applicable after 10pm not at the time of my purchase.
This is not a valid explanation and not acceptable.
Next level of mine is...
Jn road store in rajahmundry gives the product free and why this store charged me?
Return the amount before i escalate to higher level.

Ambica
Complaint comments  Read comments Complaint category TVs

Reliance Digital — refund of the product I have not received

 shreya S shetty on Jan 18, 2018
We had booked a whirlpool fridge at reliance digital panvel on 19th october 2017 and taken the emi scheme of bajaj finance and paid a down payment of ra. 4300. They told us it will be delivered within 10 days and we agreed. Later after 10 days we got a call they told product is out of stock so they need additional 10 days for delivery. We agreed for the same. Again after 10 days we received a call that the production of that refrigerator has been stopped. So we should come and book another model or take the refund. So we went there and they paid our down payment back. As my finance from bajaj was...
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Digital — installation

 Suman Devisetti on Jan 18, 2018
Poor service - i bought a lg double fridge on 14th jan, i got delivery on wednesday, still it is not installed yet, response from the showroom and the lg technician is very bad. Invoice date - 14th jan.
Serial no - jdx1709prnf0461191

Kindly look into this urgently and give me feedback

Regards
Suman
S/ o rama subbaiah
Ph-[protected]
Ac nagar
Nellore...
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Digital — damage in new product

 riz natadon on Jan 18, 2018
I had purchased many product from reliance digital Kolkata like iPhone 7.samsung note 5 and now reliance dj music system .product from reliance digital are kind of China product bcoz whenever I had purchased a product it always in service centre in till it's one year period after replacement also the same thing happen and now my issue is that I had purchased dj music on date of delivery the product is not working from the date of delivery but now they r saying they will take at least more then 10 days to change my new product which is sealed packed they had open in front of me it's my request you...
Complaint comments  Read comments Complaint category Products & Services

Reliance Digital — amount charged for free product

 ambicay on Jan 17, 2018
We bought a samsung tv on 13th jan 2018 in reliance digital store rajahmundry (Near railway station)
Model number: mu6470 for 87000
It was said that a home theater worth 17000 will be given for 5000 (5.1 home theater) if we bought the tv as a pongal offer.
Hence, we bought it and paid 92000 as a whole.
However, today i came to know that home theater is free of cost and they will not charge for it as a pongal offer.
Store manager cheated us. It is unfairly in order to gain an advantage of the sale. Please take necessary action on the sales team and please return...
Complaint comments  Read comments Complaint category TVs

Reliance Digital — samsung 28" led tv / hanging bracket not provided

 In0196 on Jan 17, 2018
I am very loyal 'reliance digital' customer for last 10 years. I was very much satisfactory with all the transactions as i never faced such a stupid issues.
L purchased a samsung 28" led tv on 30/6/2015. No bracket for hanging the tv was provided to me and i also did not know that a hanging bracket is required to hang the tv on the wall. I now have to hang the tv on the wall and on my enquiry i come to know that a suitable bracket is required to get it hanged.

Hence i spoke to your service department who told me that it can be provided on chargeable basis. But i do not agree...
Complaint comments  Read comments Complaint category TVs

Reliance Digital — resq care service

 shivamch008 on Jan 15, 2018
I have submitted my handset on[protected] at noida sec-63 resq centre. They told me that my handset will be repaired within 7 days, though it's 15 days now they didn't tell me the reason for not getting my handset repaired. If this is the service that reliance provide then surely i am not going to buy anything from reliance. My contact no is [protected]. If u have any update and can solve the problem then do it fast....
Complaint comments  Read comments Complaint category Mobile Handsets

Reliance Digital — reliance reconnect thump 2 warranty issue

 Suvarat Trivedi on Jan 13, 2018
I bought a reliance reconnect thump 2 speaker set 2 months ago. After using it for a while, one of its speakers stopped working. Its bluetooth is also not working. The only way to now listen to it is via aux or radio, which is not sufficient. And also the malfunction of one of the speakers is also a hinderance. Since it is in its warranty period, i would like to have the product replaced as soon as possible. I'm very dissatisfied with the service reliance has provided me so far therefore i would want that this complaint is worked on immediately....
Complaint comments  Read comments Complaint category Products & Services

Reliance Digital — samsung 55mu7000 uhd tv

 Parvezsk11 on Jan 8, 2018
On 7-jan purchased a samsung 55mu7000 uhd tv for 125000/- invoice 60192557 but was given a display piece by mr. Pankaj & mr. Naresh inspite of us persisting for a fresh warehouse piece. Finally we received a very used piece without and accessories back panel cover missing and remote not working. Same was immediately highlighted to samsung technician and rel dig mr. Pankaj who replaced the remote with a working one but back panel cover still awaited.
So, we will not sign rel dig delivery note and also samsung service report signed with remark of missing back panel.

In view of...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Reliance Digital — regarding warranty of my laptop

 philip5851 on Jan 8, 2018
I had bought my laptop one year back from a reliance digital store in phoenix market city, whitefield, bangalore. Two months later the edges of my laptop broke despite being placed in the laptop bag i got from the same store. About a month later, the screen acquired some blurry white blobs of discoloration and it's still there. As i got to the second year, my laptop became extremely slow. It wouldn't turn off sometimes even if i switched it off. About three months back, one day i noticed that the mouse pad had actually gone inside into the keyboard. Very recently the inverted comma button in the...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Reliance Digital — no cost emi issue for iphone 8 plus

 vinoth611 on Jan 8, 2018
Hi team,

I've purchased iphone 8 plus 64 gb on reliance store in besant nagar on 13 oct 2017. During at the time of purchase i was informed by the store manager named arul that i will getting a temperglass and a good quality branded pouch for the iphone 8 plus also i was informed it is not cost emi option so if i pay in 6 months i will not be charged any interest for my phone which i purchased in relience store. That is it will be no cost emi offer

But till now i've been charged interest by the bank for this purchase, when i checked with bank i was informed this purchase...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Reliance Digital — samsung led tv 32m55770 delivered without wall mounting bracket

 hrutkarsh on Jan 7, 2018
- i purchased a samsung led tv 32m55770 yesterday (6 jan 2018) from reliance digital store (Orion mall, panvel).

- sales team of reliance digital committed to get the delivery done by next day i. E (7 jan 2018).

- the tv got delivered by 12 noon on 7 jan 2018, but without bracket. (Received the same and waited for the service representative.)

- the service representative arrived for connection and reported that the wall mounting bracket is not delivered.

- i had called the reliance digital store (Orion mall, panvel) - [protected], several...
Complaint comments  Read comments [1]Complaint category TVs

Reliance Digital — reliance - sony tv issue - extended support [Resolved]

 varadhan2785 on Jan 7, 2018
Hi,
We bought sony tv from reliance retail shop. Also we have put reliance as extended support (2years), apart from normal warranty of 1 year of sony. Tv goes to standby mode and red light keep on blinking. Later on we raised with reliance. Almost 2 weeks has been completed, we are not getting any proper response. Whenever we call to the customer care, we get reply like "we will check with the service team and revert back". Even though we asked for standby unit as per their resq plan but they are not providing the same. Kindly check and rectify the problem as soon as possible....
Complaint comments  Read comments Complaint category TVs

Reliance Digital — dth

 skaachi on Jan 2, 2018
Hai, we are from hyderabad. We are not getting etv and gemini tv bouquet along with colors, sony and other channels totaling to 24. We have paid till april 2018. 'due to technical reasons... Keep flashing. The customer care was not functional till recently. Now they are telling all lies, like wait for 15 days more etc., they are also not providing hyderabad regional office address or phone number....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Reliance Digital — resq care plan - 27811

 Rachna Raheja on Jan 2, 2018
Htc 828d purchased from reliance digital on 16-dec-2016.
Resq care plan (27811) purchased, which was valid from 16-dec-2017.
The mentioned phone got damaged and was handed over at reliance digital on 17-dec-17.
Till now there has been no resolution or replacement.
I have been asked to pay more money.
Can someone please explain, what is the use of taking the policy in such case....
Complaint comments  Read comments Complaint category Mobile Handsets

Reliance Digital — faulty product manufacturer or retailer

 ssahil.5029 on Dec 31, 2017
I purchased the reconnect bluetooth speaker on 30/12/2017 and i used to go home by using it, but the bluetooth transmission range is 10 meters, but in 3 meters the voice of the bluetooth speaker is breaking, from reliance digital to purchase then went to them and asked if reliance digital's employee mr. Samarth we will not let you change the product,
This means that reliance digital also makes big ford,

Invoice no, [protected]

Reliance digital store address,

Reliance dx mini
Shop no, 1 kajal appartment nr bapu bunglow
Wadala...
Complaint comments  Read comments [1]Complaint category Products & Services

Reliance Digital — product not exchanged

 Parthiban.A on Dec 28, 2017
Dear team,
Actually i was looking for apple ear pods and came to buy and after reaching the reliance digital (Bangalore hbr layout) one of the staff showed me the philips wireless headphone with all specifications and i went billed it rs 2949. After billing rs 2949 the staff oppended the box and demoed me the product of philips wireless headphone i did not like the sound quality which i expected and i was not satisfied, immediately i requested the staff to exchange me the product with apple ear pods which worth of rs 2500 plus was ready to purchase more 500rs any other product the staff...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Reliance Digital — resq services for sony tv and yamaha music system

 Rajiv J Shah on Dec 27, 2017
Purchased sony tv 40" and yamaha music system from reliance borivali west reliance outlet in 2014. Also purchased extended warranty from them.

However in last 3 years -

Sony tv went under breakdown 3 times - first time speaker was changed.2 nd time some card was changed and now again card problem.

Yamaha music also went under breakdown 3 times - first time sytem was sent to yamaha for mother board change. 2 nd and 3 rd time some card was changed.

Resq is most unorganised, unethical and totally irresponsible service centre.
Complaint comments  Read comments Complaint category Electronics & Appliances

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