Reliance Digital Customer Care
Reliance Industries Ltd.
Customer satisfaction rating: 56%
Submit a Complaint
2146
COMPLAINTS

Reliance Digital Customer Care

Reliance Industries Ltd.

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Address
3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao
Mumbai
Mumbai City District
Maharashtra
India - 400002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
973
down
321

Phone:
Phone:
up
614
down
308

Additional info
Hyderabad, Andhra Pradesh
Block G, Jeedimatta Village, Quthbullapur Mandal, Hyderabad 500014, Andhra Pradesh
+91 40 2723 5233
+91 40 2723 5244
+91 40 2723 5255

Delhi
Ramada Mall, Plot No. 3, Sector 10, Dwaraka City Center, Delhi 110075
+91 11 6478 1344
+91 11 6478 1345

Gurgaon, Haryana
Raheja Mall, UG-21A To 27B & Ff-21 To 127, Sec-47, Sohna Road, Gurgaon 122018, Haryana
+91 12 4423 1902
+91 12 4423 1903

Faridabad
Plot No. 2, Sector 20 A, Neelam Arjonda Chowk, Faridabad 121001, Haryana
+91 12 9654 6719

Bhopal, Madhyapradesh
DB City Mall, 2nd Floor, Shop No S36/37, Arera Hill, Sanjay Nagar, Jail Road, Bhopal 462011, Madhya Pradesh
+91 75 5664 4263
+91 75 5664 4664
+91 75 5664 4264

Noida
Plot No. A 2, 3rd Floor, Great India Place, Sector 38 A, Adjacent To Amusement Park, Noida 201301, Uttar Pradesh
+91 12 0412 1753

Ghaziabad, Uttar Pradesh
Shop No. 1, 2, 3 / 4, Level 3, 1st Floor, Shipra Mall, Plot 9, Vaibhav Khand, Indirapuram, Ghaziabad 201012, Uttar Pradesh
+91 12 0648 9316
+91 12 0648 9320
+91 12 0648 9324

View More Information...

Customer satisfaction rating
56%
Complaints
2146
Pending
399
Resolved
1090
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:30 am - 07:30 pm
Tue09:30 am - 07:30 pm
Wed09:30 am - 07:30 pm
Thu09:30 am - 07:30 pm
Fri09:30 am - 07:30 pm
Sat09:30 am - 07:30 pm
Sun09:30 am - 07:30 pm

Reliance Digital related photos (283)

Reliance Digital Complaints & Reviews

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Reliance Digital — demo & instalations

 ESHANA G on Sep 24, 2018
Hi Reliance,
I am your old customer. I have already purchased a Washing machine in 2015. Now I have purchased a Sony TV, LG Freez and LG MIcrowave from your store. I have received all these items on 23rd Sep 2018. but I don't get installations and demo. I have begged your representative that I have live in alone, so please do this in 23rd SEp'2018. because from weekdays I am not unable and no one is in my home. I am still waiting at 10.00 o'clock but no one attends me. THen I spend Rs. 1200 installation charges to my electrician then he does this. It is your service. It is a very shame behavior...
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Digital — tv was mis sold

 tysun lobo on Sep 23, 2018
I went to reliant digital store in kammanhalli blore to purchase a smart tv.. I wanted to purchase lg due to the options of apps available on that tv... However one of the sales guy in the store convinced me to go for panasonic snart... I repeatedly asked the sales guy about amazon prime app on th me tv n he kept saying yes it is available if it is not just update the software once the tv is installed it will be available... For my surprise after the tv was installed i updated the software whilst the installation guys were there and unfortunately amazon prime did not come on d app store or on tv......
Complaint comments  Read comments Complaint category TVs

Reliance Digital — regarding laptop purchase - microsoft surface book 2

 Divyendu Divakar on Sep 23, 2018
I ordered a laptop microsoft surface book 2 a week back. It was said that i would get it in 3-4 days but reached the shop after a week, the customer service is really bad and irresponsible salesman. Had to travel 4 hours to reach the shop and made me wait for the whole day and the laptop arrived next day so i had to come again. Laptop costed nearly 2 lakhs but not even a bag was given. Really bad and disappointing. I would not suggest reliance to anyone and not purchasing from there again....
Complaint comments  Read comments Complaint category Computers & Accessories

Reliance Digital — reconnect home theater not working/service centre denying to repair

 Krishmish on Sep 22, 2018
Dear team,

I purchased a reconnect home theater approx 2 years back which was working fine till last month but after 1st september it's not working. At service centre in swaroop nagar kanpur i handed over my machine to the service centre and they promised me to call but no call received. When i called them thay replied that it's unrepairable and the company reliance has stopped making part of this model.
I was amazed to hear that a giant company like reliance has stopped making parts of the model and service centre is least bothered about the goodwill of the company.
I...
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Digital — regarding unprofessional behaviour of floor staff

 Prattap on Sep 21, 2018
I was provided with an offer of Philips mixer grinder free on blue star water purifier at reliance digital branch at aundh PUNE! And at the time of billing after taking nearly 30-35 min was told that the offer doesn’t exist! And the staff was really very rude and blamed the company for not informing the center about the “abrupt” withdrawal of the offer! This is not acceptable from such a reputed company like reliance.worst experience! Pic of staff attached:...
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Digital — return of product

 Sandeep Kesarkar on Sep 21, 2018
I had purchased lg washing machine from reliance digital store belgaum which was delivered next day but i want to return it. The box is not yet opened but the customer care and store are not so helpful in this matter. They are insisting that for return mode of payment will not be credit to my card which was my mode of payment when i purchased. But they insist that they will be giving me reliance voucher instead of it which is unfair. I hope you will take this matter and take return of product and pay me by credit card....
Complaint comments  Read comments Complaint category Washing Machines

Reliance Digital — product not delivered after one week of purchasing

 Md Muslim on Sep 20, 2018
I md muslim, purchased a lg air conditioner on 13th september, 2018, after two days when there was no delivery of the item, i make a call then they say that item isn't available you have to wait for 2day, after 2 day they said, you choose another brand, and i have to visit again the showroom and choose blue star, then afte two days delivery was not made they ask another one day more, but they did not make the delivery and make compromise for few days. I am fed up. Kindly do needful....
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Digital — samsung rt30n3723s8 damage complaint

 Siva Paparao Naidu on Sep 20, 2018
I have purchased the samsung refrigerator rt30n3723s8 model on 10/08/2018 and i received the delivery item on 13/08/2018. The package was not properly packed and the item was damaged and i immediately intimated to the store where i purchased the item, and they said the front two doors were damaged as it was a demo piece taken by discount they said upper door we will replace that as it was very hugely damaged and we accepted and i received the calls from samsung from 1st september 2018 regarding new door replacement, but they are asking us to pay the replacement money, i had said that it was package...
Complaint comments  Read comments [1]Complaint category Refrigerators

Reliance Digital — sony led 32 inch tv extension warranty

 Purushottam Kanigini on Sep 20, 2018
Even though i have extension warranty of reliance digital on sony led smart tv. They are unable to resolve my small problem from past 11 days. They r not approaching me but when i call them they keep on telling me brand me mail kar diya hu reply nahi mila from 7 days. Very poor service. I regret of taking tv from reliance digital. Sony company tells me that u r not taken extension warranty from sony company therefore u have to pay....
Complaint comments  Read comments [1]Complaint category TVs

Reliance Digital — j7prime

 Sushant Kumar Dash on Sep 20, 2018
I bought a phone in jan17 i. E j7prime and taken insurance for that. It was v4. At that time they did not gave any kit for that. My insurance is active now. My mobile screen is damage. When i contact to reliance digital they told it was the old version. At that time v6 was there. If v6 is there why u sold v4. If u sold v4 why r u not giving the service. Please reply as your earliest....
Complaint comments  Read comments Complaint category Loans

Reliance Digital — reconnect a.c. complaint

 Dr. Vikesh Sethi on Sep 19, 2018
I have a Rconnect AC purchased in the month of May, 2018. There is an issue of faulty fan motor in outer unit. From 5th September, the customer care and Service Centre are making big fool by saying that the part will reach on Saturday... on Monday... on Wednesday. But the problem is still... No one cares for customer. From September 12, the service Centre personnel is saying that he has received the part and it will be resolved. But nothing happened. In my opinion, Reliance Digital is actually a big fraud....
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Digital — mismatch of product (nokia 6.1 mobile)

 opkhare on Sep 19, 2018
On 17/09/2018 i have purchased one nokia 6.1 mobile with a specification of 4 gb ram and 64 gb rom, which sales personnel has confirmed from your stores located at silpukhuri, guwahati, assam.

When i started using mobile on 18/09/2018, it has been noticed that mobile is having 3gb ram and 32 gb rom.

I have logged the complaint to the store regarding mismatch of the product immediately and visited the store in the evening and discussed the matter.

Stores personnel have requested for one day time period to resolve the complaint but today one of stores personnel...
Complaint comments  Read comments Complaint category Mobile Handsets

Reliance Digital — inefficient service.. no commitment

 Narinder Singh Hora on Sep 19, 2018
I purchased a tv on sunday and was told that the delivery and installation would be done on monday. On monday i received the tv and a call from your technician sachin, i requested him to come for installation at evening 7:30, but he refused and promised me for tuesday morning 9:45. The entire day i have been hearing all the jazz and my tv is still lying. I called the contact center at afternoon to complain and no supervisors were available to talk to me. Never experienced such a pathetic service. If you still have any respect left for your customers then reply me.. My mobile number is [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Digital — salary put on hold without reason mr. raju kushwaha (9792619330)

 Sandeepsinghvishen on Sep 18, 2018
Dear sir
I m sandeep singh 60334769 sir my salary hold without reason in my senior raju kushwaha cluster gorakhpur.. And no entry store before 1.5 month i have call many time no pick my call. His issue outdoor activity jio poss dib and morpho without mail i m not out go to outdoor without mail this is not sop rules so he is call me send our resign later in mail and my salary hold and i call sandeep hr lucknow he is told you are not present store before 2 month i say my cluster raju kushwaha not enter store me.

I head help please sir
Company name - reliance digital xpress...
Complaint comments  Read comments [1]Complaint category Employees

Reliance Digital — not respond any one after buying the product

 Mahesh dama on Sep 18, 2018
I have purchased samsung panel led 43 7470 model by 10 days back but we should be commited offer, no of time visiting store but still not response any one in the store

Note : before there are giving one commitment before buying the product after buying the product
Wrong commitment???

Besh regards
Mahesh dama
[protected]
Tirupathi

Reliance digital t590

Lea mahal circle
Tirupathi...
Complaint comments  Read comments Complaint category TVs

Reliance Digital — issue with behaviour of mantri mall reliance digital service

 Spoorthy N on Sep 18, 2018
Hello team,
I would like to know is there any training given to your sales persons before going to the floor for sales? Customer service is worst here in mantri mall reliance digital. Before buying the product they will tell instead of discount they will give some gift worth some amount. But later after billing if we ask they will tell like it will take some time to get that gift you have to wait for some time. After some days if we ask they are telling they will get that product from sp road and give it to us. These guys are simply cheating the customers. That store manager is waste only....
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Digital — reg: sales service

 baldevsd on Sep 18, 2018
Dear team,

I has perched new laptop.
Company name : dell

Actually my problem is laptop perches time very your given wrong information about laptop configuration.

Im so dissatisfied with your service. I suggest you improve your service.

Please kindly look into the matter in urgent basis..

Thanks & regards,
Bladev siddhapura
Mo:-[protected]...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Reliance Digital — continuation of repeated pathetic service

 MoutanLahiri on Sep 18, 2018
I am deeply agonized by now due to the repeated failure of kent water purifier (Bought from reliance digital) and the related ordeal that i and my family had to go through every time we registered a complaint with resq. I honestly don't know if kent is to blamed for a poor product or resq to be blamed for a horrible service team.
Calling up resq team, getting drubbed by their arrogance, keeping up with their missed deadlines, has become a part of our life. This attitude of resq team is far more consistent than the water purifier. I would request you to kindly step into my shoes and experience...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Reliance Digital — bad service & communication by rescue team

 dineshbondar on Sep 20, 2018
We have bought the purit water purifier in feb 2018 and now its not working now within 7 month this happen, we have booked the complaint on 11th sept but after 10 days also we have not got any update nor any communication by them, and reliance coustomer guys telling us it will take time about 15 to 20 days to get a part after that it will solve but still now we doesnt know when it will solve, currently in festival seasons we are using bislery water for driking no cens to buy high quality production from reliance digital, It's very bad to say that for 15 -20 days we cannot drink water as per reliance....
Complaint comments  Read comments Complaint category Appliances

Reliance Digital — reconnect 70 ltr refrigerator single door

 harsha.g@subex.com on Sep 18, 2018
Hello team,

The refrigerator equipment is not working in our office, please send your service team to attend the issue and resolve on priority.

We do not have any other customer care no hence logging the complaint.
There is no cooling in the fridge

Model no: rhdcg7001/2014

Contact details

Nagesh: [protected]
Address: subex ltd, rmz eco world, devarabisanahalli, outer ring road, bangalore....
Complaint comments  Read comments Complaint category Electronics & Appliances

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