Reliance Digital Customer Care
Reliance Industries Ltd.
Customer satisfaction rating: 55%
Submit a Complaint
2350
COMPLAINTS

Reliance Digital Customer Care

Reliance Industries Ltd.

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Address
3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao
Mumbai
Mumbai City District
Maharashtra
India - 400002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1063
down
342

Phone:
Phone:
up
683
down
327

Additional info
Hyderabad, Andhra Pradesh
Block G, Jeedimatta Village, Quthbullapur Mandal, Hyderabad 500014, Andhra Pradesh
+91 40 2723 5233
+91 40 2723 5244
+91 40 2723 5255

Delhi
Ramada Mall, Plot No. 3, Sector 10, Dwaraka City Center, Delhi 110075
+91 11 6478 1344
+91 11 6478 1345

Gurgaon, Haryana
Raheja Mall, UG-21A To 27B & Ff-21 To 127, Sec-47, Sohna Road, Gurgaon 122018, Haryana
+91 12 4423 1902
+91 12 4423 1903

Faridabad
Plot No. 2, Sector 20 A, Neelam Arjonda Chowk, Faridabad 121001, Haryana
+91 12 9654 6719

Bhopal, Madhyapradesh
DB City Mall, 2nd Floor, Shop No S36/37, Arera Hill, Sanjay Nagar, Jail Road, Bhopal 462011, Madhya Pradesh
+91 75 5664 4263
+91 75 5664 4664
+91 75 5664 4264

Noida
Plot No. A 2, 3rd Floor, Great India Place, Sector 38 A, Adjacent To Amusement Park, Noida 201301, Uttar Pradesh
+91 12 0412 1753

Ghaziabad, Uttar Pradesh
Shop No. 1, 2, 3 / 4, Level 3, 1st Floor, Shipra Mall, Plot 9, Vaibhav Khand, Indirapuram, Ghaziabad 201012, Uttar Pradesh
+91 12 0648 9316
+91 12 0648 9320
+91 12 0648 9324

View More Information...

Customer satisfaction rating
55%
Complaints
2350
Pending
382
Resolved
1180
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:30 am - 07:30 pm
Tue09:30 am - 07:30 pm
Wed09:30 am - 07:30 pm
Thu09:30 am - 07:30 pm
Fri09:30 am - 07:30 pm
Sat09:30 am - 07:30 pm
Sun09:30 am - 07:30 pm

Reliance Digital Complaints & Reviews

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Reliance Digital — whirlpool washing machine/ installation

 Nagendra Kadali on Feb 18, 2019
Sir i have purchased whirlpool washing 6.5 kg from one of yours reliance digital store on 14 feb 2019, first they promised that they will delivere and installation on next day, but they broke their promise and delivered my order after one day, that is not a big issue but they missed pipe connector while packing and when the instillion boy came he noticed that one part is missing and we contact to the showroom where i purchased, i got reply that they will solve my problem on the same day, but they don't. They were not picking my call also. And now the date is 18 feb 19, so i request u to solve my...
Complaint comments  Read comments Complaint category Washing Machines

Reliance Digital — purchases iphone xs max received faulty product

 Phani1111 on Feb 18, 2019
I have purchased iphone xs max 64 gb from reliance store punjaguta. The phone was defective and it started restarting continuously for every 2-3 min after 2 days of my purchase. As i am out of the city from last 8 days, i had to return to hyderabad for this issue. Soon after i arrived i directly visited conquer technologies (Authorized apple service center) took the service report for purchased iphone. The response given by them is - you are 2 days late for doa policy, we can't help.
The product value is rs. 1, 01, 450 and it is a decfective piece, which was not my fault. I reported within...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Reliance Digital — fault apple product iphone xs max purchased from reliance digital store

 Phani1111 on Feb 18, 2019
I purchased iphone xs max 64 gb from reliance store punjaguta, unfortunately i got defective piece, phone start restarting continuously from the 3 rd of of my purchase, as i am out of the city from last 8 days to i'm came hyderabad and directly came to the store alone with service report of the purchased iphone, they are 2 days late for do policy sir but as i am a regular customer of reliance digital, i asked i purchased the product in this store i received a defective peace i request for replacement of new phone, i don't want phone replacement by service center i need new phone as per do. Could...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Reliance Digital — 1 ton samsung ac and 1.5 t samsung ac. fixing wrongly

 chandan bellara on Feb 18, 2019
I purchased two nos ac from reliance digital near nanjappa circle vidyaranyapura pura main road. 1 ton
1 no and 1.5 ton 1 no. The items were delivered on 16/02/19 saturday. The technicians came for fitting on 17/02/19 while fixing 1 ton ac operation there was mismatch in the joining assembly of pipes. They told this is not a problem they can cut the copper pipe and put another screw available with them and proceed. Try told that this is the procedure when there is midmatch. We thought may be right and said yes. Then during fitting of 1.5 ton ac the same problem appeared. They once again...
Complaint comments  Read comments [1]Complaint category Credit Cards

Reliance Digital — about customer relation

 SATRAJIT MONDAL on Feb 17, 2019
The camera which actually costs 84k but they are selling at 87k. Even though the product was not available they made me do login for bajaj finance. The sales executive's name is harsha.
Just because of that when i got the product on other retailer on reasonable price, my application for finance option got rejected. Now i have to wait until 60 days to get the product on finance.

Also due to that rejection of application my cibil got effected.

Proper action against this harrassment is desired.

Branch: marathahalli...
Complaint comments  Read comments Complaint category Digital Cameras

Reliance Digital — reliance digital cashback not received

 anurag0921 on Feb 17, 2019
I purchased an xiomi mi phone from reliance digital on 28th oct, 2018. They offered us 10% cash back with hdfc credit card payment.
We paid with hdfc credit card. They made the transaction at their end and assured us to
Credit the cash back within 90 days.

Even after 4 months when we did not received cash back i raised a ticket to them with complaint number[protected]....
Complaint comments  Read comments Complaint category Credit Cards

Reliance Digital — ifb dish washer "neptune vx model

 15092SUDHA on Feb 14, 2019
We have purchased a dish washer from your puttur (D. K.) outlet on[protected] in the name of subhash s nayak. Foam and water particles used to remain on the utensils after the wash cycle. With the direction of ifb technician we have tried the wash with many permutation & combination. Complaint continued. Hence replaced the machine. The 2nd machine had dent and it is also replaced with the third machine.
In the 3rd machine the upper blade was fallen down after the first wash and later it was rectified. But the complaint about depositing foam and water particles continued with the 3rd machine....
Complaint comments  Read comments [1]Complaint category Washing Machines

Reliance Digital — hp laptop cashback

 Vikasdhumal13 on Feb 13, 2019
I have purchased hp laptop on 11 novmber 2018 from reliance digital mall from pune where i was told that i will get 10% cashback (Maximum 2000₹) on my axis bank debit card in 90 days in my axis bank account but have not get any cashback from reliance yet. Please consider my request. I purchased that laptop your fatimanagar reliance digital mall where diwali offers were going on. Please let me know what is the issue with my cashback amount. And how much time it will take to get it into my bank account....
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Reliance Digital — im complaint about laptop

 Bapan Mallick on Feb 13, 2019
Shakti prasad mallick
Mobile no.[protected] i was very dissatisfied for purchess my new laptop in reliance digital store address - halisahar, kanchrapara, west bengal 743145 store manager name - tarak sikdar

I bought a lenovo ideapad 320 series i3 6thgen, 2gb hardicks price 37000 laptop.
Then come home and use the laptop so i can see that i can not get what i need.
That's why i took this laptop, it would have been better if i5 8th gen or more

Two days later i went to reliance digital with a laptop date 12 feb, but they said that the laptop can not...
Complaint comments  Read comments Complaint category Computers & Accessories

Reliance Digital — hp laptop... product serial no.: 5cd6458tkl

 Ananth1984 on Feb 12, 2019
All mails with reliance digital customer service officer mr jitndra for every one reference.

Conversation opened. 16 messages. All messages read.

Skip to content
Using gmail with screen readers
16 of 2, 757
Fwd: your digital happiness basket-01/01/2019...... Service rendered by iyyappanthangal store
Inbox
X

Ananth sudalai
Attachments
Jan 29, 2019, 2:53 pm
To reliancedigital, cshead. Reliancedigital, bm. Bade

Dear head of customer support.

I am really fed up with service...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Reliance Digital — replacement of product

 drsyamalaammula on Feb 12, 2019
Purchased a refrigerator (Samsung make) worth more than 30000/- (Bill copy added as photo). I had a problem with product during installation and after also. Technician has come on[protected] after repeated requests of replacement of the product and noted the defect. Now they want to repair the new product which is not acceptable to me. I would like have replacement of the product nothing less than that.
I am not ready to go for repair of a new product delivered to me with problems. I will not accept except the replacement of the item. Kindly do it for the sake of customer as your self is...
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Digital — problem in newly bought 50 inch sharp tv

 pawansingh.mech on Feb 12, 2019
Have bought new sharp 50 inch tv from reliance digital store in wave city centre mall, noida.

From day 1, tv was getting hanged but it took some time understand that the problem is in tv.

I logged complaint on 2-feb and initially software was updated now mainenance person is saying that motherboard needs to be relaced and it will take some time. Now this tv is having display related issues also.

Am struggling to get it repaired from last 10 days and everytime i get fake commitment of 2-3 days and problem is not resolved till date.

I request...
Complaint comments  Read comments Complaint category TVs

Reliance Digital — bad service and worst product delivery

 Kumar Nishant Srivastava on Feb 10, 2019
Purchase a washing machine from reliance digital, thane at korum mall gstn no. 27aabcr1718e1zp. My billing date was 1st of feb'19 and they commit me that they deliever my item on 3rd of feb'19. They deliver me a damage piece so i return back on 5th of feb'19. Afterwards they deliver me a item on my office days and i convey the message to deliver it on sunday but they denie to deliver it. When i call them ms. Kaveri (Represnetetive of that store) and mr. Prakash (Sales person who sale me that item). Try to contct mr. Gyaneshwar patil (Store manager) but no one intract with me and all the time they...
Complaint comments  Read comments [1]Complaint category Washing Machines

Reliance Digital — new connection not installed so far

 akhilesh srivastava on Feb 10, 2019
I booked for digital tv connection on 25/03/2018 and my booking id is 14536032 but i am sorry so say that even after passing of about eleven months period i couldn't get connection where as you were promised for 45days time.
Kindly look into matter please and expedite.

Yours faithfully,
Akhilesh srivastava

Mobile no [protected]
Email akhil_akhil007@rediffmail.com...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Reliance Digital — worst experience of reconnect washing machine service

 Anil Balani on Feb 9, 2019
Ihave purchased reconnect washing machine semi automatic 9kg from reliance market vesu, surat on 13/10/18 bill no - 50 pos no-r115 since 40-45 days am facing problem regarding mashine and contionusly complainting for the same and till now not brought with solution and infact they are sending such low category technician who have made cuts in wire everywhere and even have broken pannel lock more such foolish things even not solved machine problem now i am fed up with all these and want my machine replacement and even no one is concerned for the problem and no one is talking responsibly
Complaint comments  Read comments Complaint category Washing Machines

Reliance Digital — reconnect 32 hd led tv releg3206

 BarathNagarajan on Feb 9, 2019
I bought this tv from reliance digital dated 27/11/2016 [pos receipt no.[protected], sales order no:[protected]]. From yesterday, tv seems not to be working. We could hear only audio and video is not being displayed. Warranty got expired two months ago. The question is not about warranty but the quality of reliance products (Reconnect). I bought this tv for rs.13990/-. I have raised a complaint with reliance resq. The person is yet to visit but in call he says the component to repair might cost approximately rs.8000/-. What is the guarantee the same problem might not occur again after repairing?...
Complaint comments  Read comments Complaint category TVs

Reliance Digital — reconnect led tv 42 inches

 Sathish Press on Feb 8, 2019
Hello,

My name is satish, i am in chennai last year i bought 42 inches tv and did not give a proper explanation of the problem of tv but i complained to the tv shop that the next day i saw a tv makkani come and watch the tv three days later will do saying went i was a month-long tv run verumane i new tv when buying the tv problem comes immediately to come and get it right we can give you saying that to me the tv sold just samsung, lg, including the tv taken inneram cariceytutannanirupparkal consider as rilains hope loses, so i install immediately repair of the tv with a request to...
Complaint comments  Read comments Complaint category News & Media

Reliance Digital — pan card not updated

 sushil kumar a vijay on Feb 7, 2019
Dear sir
Kindly update my pan card in epfo portal.. As well as our company portal
When ever we are update status showing pan verification failed and also
Pan digitally not approve so please resolve my problem i am wating for your replay..
Employ id:[protected]
Name:- vijay sushil kumar
Uan no:[protected]
Contact no:-[protected]

Thanks regards...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Reliance Digital — reconnect semi washing machine

 Vikas Kharche on Feb 7, 2019
Dear sir,
We have very worst service experience with your company. I have bought reconnect washing machine from reliance digital, and after 1 year it has drastic problem that we can not use the machine.
When we place a complaint to your service department everyday new mechanic coming to visit but one has a capacity to resolve the problem as this is faulty product i request you to replace the product.
If action not taken on the said issue we are thinking to launch a consumer complaint against your company....
Complaint comments  Read comments Complaint category Appliances

Reliance Digital — refrigerator not cooling

 dasanirban on Feb 6, 2019
Reliance digital — refrigerator not cooling

I had taken rescue plan from reliance which is valid at present. I had given a complaint regarding the repair in my refrigerator. I had also given a complaint in samsung on the same date. They had informed us that under the confirmation from reliance rescue the service will be done. The confirmation is not given till date. I had been calling your reliance almost every day. Every time you had been saying the complaint will be attended in 48 hours from the date of my complaint. You had created mental agony by making me to call and in turn...
Complaint comments  Read comments Complaint category Electronics & Appliances

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