Reliance Digital Complaints & Reviews

I am writing to formally lodge a complaint regarding my Whirlpool 7kg Fully Automatic Washing Machine (Serial No: [protected]), purchased from Reliance Digital, Noida, on 26th November 2023.

Since the purchase, the machine has experienced multiple technical failures — including replacement of major parts like shockers, motor, PCB board, and capacitor. Despite several complaints raised by me over the last 2 years, the...

We brought a Sony TV under 2 year warranty from Reliance Digital . It suddenly stopped working. On service request, it was taken by them for repair. Its been nearly a month and they have been giving the same reply that the parts have been ordered. I dont understand how long they will take time. its brand new high value sony Tv and still under standard warranty. ....

We brought a whirlpool washing machine under extended warrenty from Reliance Digital and resq services. It suddenly stopped working. On service request, it was taken by them for repair. Its been more than a month and they have been giving the same reply that the parts have been ordered. I dont understand how long does the order shipment and delivery takes. Its almost been around 45 days. Complained to the CEO and reliance higher authority....

I purchased haier inverter ac in March 2025, from reliance digital, Rudrapur, Uttarakhand, my registered mobile number is [protected], in the name of Dr. Ajay Kumar Rana, I lodged a complaint for non functional ac at the customer care number, on 28th August 2025, in response to this, on 1st of September representative from reliance service visited and found the compressor faulty and initiated replacement of the same, since then multiple verbal,...

Fraud by resq team of 7000 and AC still water leakage Fraud company...

I booked service on 27/08/2025 then the service person call the next day and said he will reach the location by 3pm so i was waiting for him...i had to go out for some work still i was waiting for him...then the time goes on 4pm 5pm and the person doesn't even respond to the call...and today on 30/8/2025 i called him after 5 rings he picked the call and said i was not well so couldn't come..so i said you could have informed me this then he...

I bought 1.5 ton Hitachi ac in Mar 25, it start creating problem since beginning, Now 3rd time ic got damaged & not repaired since last one month, I am frustrated calling them again and again but no resolution. I request to refund the amount as I no longer required this third class product.
Regards
Jeevan Sharma
[protected]

I purchased a Whirlpool 7.5KG Fully Automatic TL WM ELITE GR washing machine from Reliance Digital and raised a complaint for repair on 23rd June 2025. It is now 1 month, and the issue is still unresolved despite multiple follow-ups.
Let me outline the core issues:

It took an unreasonable amount of time just for parts to be delivered.

Repeated follow-ups have resulted in nothing but missed timelines and...

I am raising a serious complaint regarding the AC purchased from reliance digital on 12 April 2025. Since installation, we have been facing continuous issues including water leakage, ice formation, and poor cooling performance. The installation itself was done poorly, and over the last four months, these problems have only worsened.

Despite multiple complaints and emails, there has been no timely or effective response their...

Reliance service providers took 30days to change the filters of Kent plus water Purifier.
Once that is done water started leaking from our purifier. Now we have been calling and requesting then to rectify it from 3weeks. No help from Reliance Service providers.
For hour 2-3liters of fresh drinking water is leaking from purifier. I don't know what more motivation they need than this.

They are not providing service...

This is to bring to your notice that even after 3 days, my purchased TV is not installed yet..
the commitment is at its worst
the communication is at its worst
no tracking of services
no higher authority takes care..
nor anyone from the store is sharing any time..
does not value customer

I hadn't seen such worst dealing eve

Complaint regarding my Kelvinator AC (Model: SAC 1.5T INV5S KAS-X18510B), which has been non-functional for the past 6 days. Despite team's assurance in the last communication that the issue would be resolved within 72 hours, absolutely no action has been taken so far.
This delay is not just disappointing, but completely unacceptable—especially considering that I opted for the Reliance ResQ plan, paying a premium for timely service...

I’m writing to raise a serious complaint regarding my recent purchase from your store — Reliance Mall, Sector-13 Dwarka.

On 25 May 2025, I bought a LLOYD 1 Ton Split AC (GLS12I3FWBBA – 1EA PM). Installation was done on 27 May, and since then, the experience has been nothing short of a nightmare.

The technician from Reliance ResQ told my mother that the AC could not be installed in the place...

I, Rajashekar R, had raised a service request with Reliance Digital on 3rd March 2025 for my Samsung 43" UHD Smart LED TV (Model: 43BU8570) due to a display issue.
Timeline of events:
3rd March: Complaint raised
7th March: Technician picked up the TV
26th March: Complaint was cancelled and recreated
28th March: Required part was ordered
10th April: Promised part delivery date — still no...

Ihad purchased an AC from reliance digital genda circle outlet but it is leeking.so, I filed a complaint about my AC leaking on Tuesday, March 12, 2025. It took two days for a technician to visit my home. He inspected the AC and confirmed that one part was damaged and needed replacement. When I called for an update, I was told the part had been ordered, but after two more days, it still hasn't arrived. They also mentioned the part cannot...

1) I have purchased 1 livepure waterpurifier & 2 Bajaj electric geysers from Reliance store - Kothrud, Pune Dt.26/01/2024
2) When I purchased the items, the sales representative told me that if you purchase the Resq app, you will not be charged anything extra for servicing or materials. After 1 year product warranty is closed the resq app service is start. it is for 5 years. I believed that person and purchase the RESQ service...

A complaint regarding the non-delivery of the washing machine I purchased from your Reliance Digital store in Himmatnagar on 31st December 2024.

Despite the assurance provided at the time of purchase that the washing machine would be delivered within 7 days, I have yet to receive the product, and I have not received any communication regarding the delay. I have made several attempts to reach your customer service team, but...

Hi,
I have given my Samsung Tab for servicing to your ResQ team on 28th October 2024
It was on working condition while given for repairing
I am surprised to get the call today from the representative for making the payment of 8000/-
Now my question is the device is of Rs.12000 and I have paid extra Rs.2500 for insurance which covers the damage of the screen
Now why should pay again while the insurance is...

Whirlpool refrigerator 'WP FF 231/235L 2S IFPROINVCNV278 AP SLT' was bought on August 6th 2023. This refrigerator has a total capacity of 231 litres (Freezer 52 litres and fridge 179 litres).

This refrigerator has the option where the freezer section can be used as a normal fridge section. You can keep Groceries in it by setting the mode as 'Grocery day' and things do stay fresh in 'Grocery day' mode.

After a power outage, the setting auto resets itself to 'All Season'. Which means any grocery such as vegetables get frozen and none of this can be used. Hence they have to be thrown away.

This means, that I cannot use the 52 liters capacity of the freezer to keep any groceries in it because I have to throw them away after power outages. Why should I retain a refrigerator when I have lost the capacity to 179 liters instead of 231. The very purpose of having bought a bigger sized refrigerator is completely lost.

Upon raising this issue with Reliance, a technician took a look at it and self declared that there is nothing wrong with the product. Upon raising the issue to reliance Consumer services department, they were interested in self declaring the issue as closed instead of resolving it. Please look at emails written by Ruqhaiya Begum on September 28, 2024 and September 29th 2024.

We had purchased WHIRLPOOL FF 500L IFINVCNPLTN Refrigerator from Reliance Digital – on 14th October 2022.

Within 6 months of purchase, the machine stopped working. After much follow up it was repaired. till now 4 times, we have faced same issue. Now we have lodged complaint to Reliance digital on 1st August, 2024, till date the machine is not repaired or they are able to find out the exact issue. Nor the technician has come...