Reliance Digital Customer Care
Reliance Industries Ltd.
Customer satisfaction rating: 55%
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2238
COMPLAINTS

Reliance Digital Customer Care

Reliance Industries Ltd.

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Address
3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao
Mumbai
Mumbai City District
Maharashtra
India - 400002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1042
down
336

Phone:
Phone:
up
667
down
319

Additional info
Hyderabad, Andhra Pradesh
Block G, Jeedimatta Village, Quthbullapur Mandal, Hyderabad 500014, Andhra Pradesh
+91 40 2723 5233
+91 40 2723 5244
+91 40 2723 5255

Delhi
Ramada Mall, Plot No. 3, Sector 10, Dwaraka City Center, Delhi 110075
+91 11 6478 1344
+91 11 6478 1345

Gurgaon, Haryana
Raheja Mall, UG-21A To 27B & Ff-21 To 127, Sec-47, Sohna Road, Gurgaon 122018, Haryana
+91 12 4423 1902
+91 12 4423 1903

Faridabad
Plot No. 2, Sector 20 A, Neelam Arjonda Chowk, Faridabad 121001, Haryana
+91 12 9654 6719

Bhopal, Madhyapradesh
DB City Mall, 2nd Floor, Shop No S36/37, Arera Hill, Sanjay Nagar, Jail Road, Bhopal 462011, Madhya Pradesh
+91 75 5664 4263
+91 75 5664 4664
+91 75 5664 4264

Noida
Plot No. A 2, 3rd Floor, Great India Place, Sector 38 A, Adjacent To Amusement Park, Noida 201301, Uttar Pradesh
+91 12 0412 1753

Ghaziabad, Uttar Pradesh
Shop No. 1, 2, 3 / 4, Level 3, 1st Floor, Shipra Mall, Plot 9, Vaibhav Khand, Indirapuram, Ghaziabad 201012, Uttar Pradesh
+91 12 0648 9316
+91 12 0648 9320
+91 12 0648 9324

View More Information...

Customer satisfaction rating
55%
Complaints
2238
Pending
357
Resolved
1145
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:30 am - 07:30 pm
Tue09:30 am - 07:30 pm
Wed09:30 am - 07:30 pm
Thu09:30 am - 07:30 pm
Fri09:30 am - 07:30 pm
Sat09:30 am - 07:30 pm
Sun09:30 am - 07:30 pm

Reliance Digital related photos (304)

Reliance Digital Complaints & Reviews

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Reliance Digital — tv damaged box received [Resolved]

 sandeepputta on Nov 17, 2018
My self KP KUMAR C/O SANDEEP P ([protected])I purchased SONY TV 55 INC x8000 F model from RIL Panjagutta branch Hyderabad on 11/11/18.
The item was delivered on 12/11/18 and the box was damaged i immediately inform to customer care over the phone.till know no respond from customer care department after giving compliant at least they didn't call also.

On 13/11/18 I approached panjagutta store Hyderabad i given compliant as inform above from that date on words every day i calling to store people no response from till know no one contracted me...it is very reducules from reliance...
Complaint comments  Read comments Complaint category TVs

Reliance Digital — damaged fridge delivered and need refund of amount

 akshaymantri on Nov 16, 2018
Date of Purchase- 4 Nov 18
1st Deliver date- 6th Nov 18 (Damaged Product Delivered)
2nd Delivery date- 11th Nov 18 (Damaged Product Delivered)

Registered no.- [protected]
Tax Invoice#[protected]
SAMSUNG RT42K5558S
Billing Name- Ashok Mantri

we purchased Samsung Fridge From Reliance Digital Jodhpur & Fridge Delivered to us on 6th Nov was found damaged by technical person on 7th Nov of reliance digital & we requested for Replacement of same

New Fridge which came to us on 11th Nov was Found Damaged again on 13th Nov...
Complaint comments  Read comments Complaint category Refrigerators

Reliance Digital — defective product /replacement poor service

 Sadiq. on Nov 15, 2018
Extremely unhappy with the service provided and not able to solve my query.

I have purchased a laptop from Reliance digital (Cunningham road Bangalore) on 08/11/18. And I have found it was a defective when I return the item on 11/11/18 they are not ready to replace the product rather they ask me to register the complaint with the brand department (Acer) and they told me that once the brand engineer visit and inspect and gives me the (DRC note) they will replace the item.
And I keep on calling the brand centre they give lot of excuses that there are only two engineer when he...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Reliance Digital — I have booked the connection on first march but not installed till date

 ASHOK KUMAR Raghuvanshi on Nov 15, 2018
Reliance didn't install (Pre booking number[protected] my setup box on given time (30-45 days) as promised. And now got message setup box installation will be in june 2018. I was make my order on 1st march 2017. Now, i want actaull status but nobody giving me right information about this.
I called on[protected] for refund on 8th may. They told me they have no information about refunding and they suggest me to do mail on installation@rbtv.in.
I also sent a mail on installation@rbtv.in. But after 4 days, didn't get any update....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Reliance Digital — not getting product delivery on time

 dhavals90 on Nov 14, 2018
I buy washing machine dated on 10/11/2018... With confirming with executive he deliver product on 14/11/2018, now he said that the system showing 18/11/2018 delivery date so we sorry for that...
I call manger about this matter he also not giving positive answer...
I want to cancel my product but also he said that its not possible,
Why all time facing same problem with after purchase of product...
This is second time worst experience with reliance digital......
Complaint comments  Read comments Complaint category Washing Machines

Reliance Digital — bad hospitality... very casual attitude of staff v3s mall east delhi store

 Ankush Bajaj on Nov 14, 2018
During diwali festival scheme, my friend wanted to purchase a smart tv for himself, after he told me the same, i specially recommend him to buy it from relaince digital, as i was also buying a whirlpool top load washing for myself from reliance digital store, located at v3s mall east delhi.

I started my conversation with a representative name vishal, after speaking to my friend on phone, i specifically told the price which we have already been quoted from somewhere else.

No doubt that the price which was quoted to me by your representative was 1k less then the price...
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Digital — two split ac installation issue

 rajiv26feb on Nov 13, 2018
I purchased two bluestar ac from reliance digital, newtown kolkata branch. While purchasing sales executive told me standard installation is free and then he gave me schedule of charges for installation. When i questioned him he told, it cover charges which are not covered under free standard installation and it to avoid harassment latter so i signed it. Product got delivered next day and installation person came as well but they were started asking charges which was not mentioned in schedule and were trying to maximize charges for every small thing. I objected then they simply went back without...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Reliance Digital — 399 reliance digital coupan code invalid [Resolved]

 adityaji1986 on Nov 13, 2018
Recharged my jio mobile [protected] on 13 nov... Received a coupan code for 399... While using it in reliance digital website it's as saying its invalid... I am using this coupan on reliance digital website... Not able to redeem it... Why the company has issued me invalid coupan... Please rectify it... I tried to purchase item for 5000.. And applied the coupan but it's saying coupan invalid....
Complaint comments  Read comments [3]Complaint category Telecommunications

Reliance Digital — delay in item delivery

 SJ_09 on Nov 13, 2018
Item ordered: Samsung 49N5370 (49 Inch. SMART LED TV)
Payment Status: Completed on 05/11/2018
Mode of Payment: Credit Card, Amount: 53000/-
Delivery date and time, mentioned in Bill : 10/11/2018; 10:00-22:00
Delivery Status: Not yet Received.

We are constantly in touch for the past 5 days and asking about the item, we ordered. There is not a single response from your side.

First they mentioned in bill, the schduled date of 10/11/2018 (although normally product reached within the time frame, but due to diwali vacation, we considered this.
Complaint comments  Read comments Complaint category TVs

Reliance Digital — reliance digital worse service

 eledom on Nov 12, 2018
2 years back i purchased an lg tv (Worth 1 lakh +) from reliance digital and also paid rs. 25000 for extended warranty. On 9th october 2018 i complained to reliance that my image is not clear. On 10th october the executive came and took my television set for repairs. Today is 12th october (More than a month) and my television set has still not repaired and set back.
Further the consumer helpline number is totally useless and not able to do anything. I vouch for the fact that reliance digital is just robbing people of money. They have tortured us mentally as well as financially. Worse people...
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Digital — i was received a coupon (invalid)

 Sravan Reddy A on Nov 12, 2018
I've just received a reliance digital coupon code after i made a purchase on jioapp, but the code is invaild according to reliancedigital.in website..

I have also tried on lower priced products which are below price, but the problem seems to be still there, i think the given the coupon code is invalid from the start, i haven't used it yet, you can check in your backend there will be no entry of redeem of the coupon.
Why it is...
Complaint comments  Read comments [2]Complaint category Lottery and Sweepstake Emails

Reliance Digital — pathetic service experience

 sumit0110 on Nov 11, 2018
To whomsoever it concerns (If it really does), this is to bring your attention to the fact, that reliance digital has crossed all the limits of pathetic customer service. Right from the word go, i have been facing issues with their services.

To speak in details, i went to reliance digital store, sector 13 dwarka, and bought a sony ht rt3 music system on 6th november 2018. I was told, that as they do not store any products in the store, it will be delivered to my residence in dwarka sector 13 from the warehouse. I specifically mentioned, that the delivery should be done on 10th, as...
Complaint comments  Read comments [1]Complaint category Products & Services

Reliance Digital — panasonic smart tv 32 inch

 Kalps Mehta on Nov 10, 2018
I bought a panasonic smart tv from reliance digital infinity mall malad west show room. Salesman named ankush singh mis sold told me product. I was given miss information as below
1 i will get 5 % cashback of rs 23000 if paid by hdfc card which i did
2 i will be able to download all the apps from internet including jio cinema, hotstar etc
3 i will be able to download games

I complained at the store 3 times but no response from them. I have been harrased mentally and moneywise.

They had promised that some kind of resolution will be given but still...
Complaint comments  Read comments Complaint category TVs

Reliance Digital — laptop invoice

 Ratnesh Vijay on Nov 10, 2018
I'd purchased a hp laptop in year 2016 from your store at kurla and my invoice have got fainted and its not visible. I want to sell my desktop and the seller is asking for a invoice. Since after contacting your store from where i have purchased i was unable to get my problem solved, i request you to provide me a soft copy of my invoice details for my easy selling.

Please let me know the details required for the same

Thanks in advance...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Reliance Digital — replacement of refrigerator- dent regarding.

 santajit2014@gmail.com on Nov 9, 2018
Purchase of 321 ltrs. Refrigerator. During receiving, there were many dent in the various side of the body. Service Engineer visited and registered complain. Purchase date 04/11/18 delivery date 05/11/18 but till today no replacement has not been done. It is surprised and shocked me about the name and fame of the reputed company like RELIANCE DEGITEL. An early response and replace of dent refrigerator is solicited. Thanking you. Santajit Dutta. Assam University, Silchar...
Complaint comments  Read comments Complaint category Refrigerators

Reliance Digital — not able to get a soft copy of my invoice for purchase on 07 july 2018

 Naveen Yenagandula on Nov 9, 2018
I am a purchaser of instant water heater of bajaj from your store and my invoice have got fainted and its not visible. Since after contacting your store from where i have purchased i was unable to get my problem solved so i request you to provide me a soft copy of my invoice details. Any details required for fetching the invoice will be given after your reply. I am in a problem please solve my issue. Your cooperation in this matter is highly solicited...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Reliance Digital — after sales service samsung refrigerator

 sharadsalunkhe on Nov 8, 2018
I bought Samsung 321 liter refrigerator from Rel Digital but after sales service was poor. Inspire of putting request for demo through customer care call, it took four days after delivery.
I understand that due to festive season it can't be done immediately but after calling four times it was not planned professionally. I had to keep waiting all through the day to get confirmation. Service engineer is giving call when we are out of house and when ask service engineer to tell when he would come his response was unprofessional, need to groom them to be polite and we'll organized.
Pathatic...
Complaint comments  Read comments Complaint category Refrigerators

Reliance Digital — reliance digital coupon code invalid

 asheriff11 on Nov 7, 2018
I have received a reliance digital coupon code after i made a recharge on jioapp, but the code is invalid according to reliancedigital.in website.

Coupon code: r399wpk4573112

I have also tried on lower/higher price products which are below inr. 350 & above inr. 30000, but the problem seems to be still there, i think the given coupon code is invalid from the beginning, i haven't used it yet, kindly look into the issue.
I have a screenshot too, please have a look....
Complaint comments  Read comments [1]Complaint category Online Shopping

Reliance Digital — only use 2 day reconnect ramse2112 2.1 home theater

 Adarsh V John on Nov 6, 2018
I newly purchased from oberon mall edappally (*reliance digital) after 2 day not working perfectly. I called toll free number of resq and get the address of resq in kochi.

Resq digital service center, tekwins electronics, khadheeja building, north railway station road, ernakulam north, kacheripady, kochi, kerala 682018

Service center man said wait above 3 months in warranty period otherwise 1 week

Problem: (Main board complaint)

I called to reliance digital oberon mall connect with team leader, i requested please replace with new product...
Complaint comments  Read comments Complaint category Electronics & Appliances

Reliance Digital — new reliance coupon code not working

 Shaikh Iram Zeeshan on Nov 6, 2018
I've just received a Reliance Digital coupon code after I made a purchase on JioApp, but the code is invaild according to reliancedigital.in website..

Coupon Code: R39917EXIX3112

I have also tried on lower priced products which are below INR. 350, but the problem seems to be still there, I think the given the coupon code is invalid from the start, I haven't used it yet, you can check in your backend there will be no entry of redeem of the coupon.

I have a screenshot too, please have a look....
Complaint comments  Read comments Complaint category Other

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