[Resolved] Sargam Electronics — poor service from sargam electronics

sunilkanojia

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110059

I bought a Sony Bravia Smart TV model KLV-40W562d on 06-Apr-2017 from Sargam Electronics, Jail Road, New Delhi along with extended warranty for 2 years. But only after a year, picture quality deteriorated and some patches appeared on the screen.

On 20th or 21st Sept.18, I called up Sargam electronics and lodged my complaint. They told me that within 24-48 hrs technician will come to check my TV but nobody visited. After 4-5 days I enquired again then I came to know that my complaint is not yet registered. Then they registered my complaint and a technician from ACE Electronics, Rajouri Garden, visited my home. He checked my TV and said that its panel will be changed and I have to pay for it. Then i told him that my TV is under extended warranty. Then he told me that you have to coordinate with Sargam Electronics regarding how they will settle the payment. In my view, for such matters there should be a laid down procedure with out bothering customer since customer has already paid for extended warranty.

After 3-4 days, people from Sargam came and took my TV and they returned it on 1-Oct-18 without doing any thing. Sargam staff who came to return the TV told me that panal has been changed but there was no difference or improvement from previous condition. This thing I told him then he said that since panel is new it will take some time to settle.

After some day, I again complained in Sargam and they again took my TV on 11-Oct-18. To follow up on the status of my TV, on 15-Oct-18, I called up Sargam on mobile no. [protected], then technician asked me that what is the problem in the TV? Within these 5-6 days they could not detected the reported problem in my Tv. Then i explained him the whole thing. Then they said ok we will repair it.

After that I called up on same mobile no. on 16-Oct-18 and got to know that my Tv has been repaired and they will keep it on testing for next 24 hours and will deliver the Tv on 18-Oct-18 for that i said ok. Then on 18-Oct-18, I called up again to know whether my TV will deliver today or not then they informed me that there is some problem in the panel of my TV and it need to be changed and they have raised the requisition with Sony India and it will take 1 more week.

As per above, I should get my TV after repair on 25-Oct-18 but still on 29-Oct-18 nothing is happened.

The manner in which above issue is being handled by Sargam Electronics, i'm feeling frustrated and cheated and 'm not able to understand how these organizations grown at such level after rendering such poor services to the customers.

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Dec 1, 2018

Complaint marked as Resolved

Sargam Electronics customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2018

Sargam Electronics Customer Care's response Dear Concern,

We would like to inform you that we are arranging the Panel Replacement directly from Brand itself from Authorized Service Center of Sony i.e. Ace Electronics Pvt Ltd.
Further Service Center is taking time to arrange the Panel as they are not having the Panel for specific model at their end hence they have to order it.
Finally Service Center confirms us that they we get it arranged maximum by 4th Nov. And they will arrange the replacement of the panel once they have the part with them.
After replacement of the Panel from Service Center, Sargam will arrange the Delivery of LED at Customer Place.
Above timeline is tentative which was confirmed to us from Service Center.

Further in case of any concern you can directly get in touch with below mentioned person.

Level 1 - Mehul Gupta ([protected])
Level 2 - Tanmay Gupta ([protected])

Nov 01, 2018

Updated by sunilkanojia Received call from Sargam that I will get my TV next week.