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[Resolved]  Sargam Electronics — washing machine not working

Hi
I would like draw your kind attention that I am your regular customer from long time, I have not face any problem from your services before but this time I am facing very poor services details are below;-

I have purchased a washing machine on 6th Jan 2019 which is not working properly from second day of purchasing I have raised complaint to machine brand's (whirlpool) customer care and get feed back from engineer that machine has manufacturing defect. please help and resolve the issue machine details are below
1. whirlpool sparkle 11k.g. (HSN/SAC CODE[protected]
2. colour silver grey
3. invoice no. prt-1812574
4. date of invoice 6th jan 2019
5. material center Preet vihar
Regards
Altaf Khan ([protected], [protected])
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Complaint marked as Resolved Mar 4, 2019

Complaint Status


[Jan 31, 2019] Sargam Electronics customer support has been notified about the posted complaint.
Verified Support
Sargam Electronics Customer Care's response Jan 31, 2019 Dear customer

As we already update to you, unit has been under process for replacement by brand.
Our service executive is already in touch with you, also in touch with our service ID Team.
please wait sometime brand will give you the new unit ASAP due to non availability of this model in brand stock.

Regards
Neha Madaan Arora
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Dear Customer,

We sincerely regret the inconvenience you have faced. Please share your complaint no/contact details so that we can escalate this issue to our team.

Thanks and Regards,
Whirlpool Support.

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    Sargam Electronics
    Customer Care Service
    Customer satisfaction rating
    17%
    Complaints
    144
    Pending
    0
    Resolved
    25
    Sargam Electronics Phone
    +91 95 4000 7502
    +91 95 4041 4141
    +91 11 3321 9400
    Sargam Electronics Address
    Shop No-32, CSC No-5, DDA Market Sector 11, Rohini, Delhi, India - 110085
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