[Resolved] Sargam Electronics — washing machine not working

altafkhan7306

from Gurgaon, Haryana

Address:

110092

Hi
I would like draw your kind attention that I am your regular customer from long time, I have not face any problem from your services before but this time I am facing very poor services details are below;-

I have purchased a washing machine on 6th Jan 2019 which is not working properly from second day of purchasing I have raised complaint to machine brand's (whirlpool) customer care and get feed back from engineer that machine has manufacturing defect. please help and resolve the issue machine details are below
1. whirlpool sparkle 11k.g. (HSN/SAC CODE[protected]
2. colour silver grey
3. invoice no. prt-1812574
4. date of invoice 6th jan 2019
5. material center Preet vihar
Regards
Altaf Khan ([protected], [protected])

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Mar 4, 2019

Complaint marked as Resolved

Sargam Electronics customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

Sargam Electronics Customer Care's response Dear customer

As we already update to you, unit has been under process for replacement by brand.
Our service executive is already in touch with you, also in touch with our service ID Team.
please wait sometime brand will give you the new unit ASAP due to non availability of this model in brand stock.

Regards
Neha Madaan Arora

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Comments

Whirlpool India Customer Care

from Delhi, Delhi

Dear Customer,

We sincerely regret the inconvenience you have faced. Please share your complaint no/contact details so that we can escalate this issue to our team.

Thanks and Regards,
Whirlpool Support.