— medicine not yet delivered

I ordered some household products with some important medicines hrough Sastasundor App on 22nd March and paid the total billing amount online at that time.

After 2-3 days a mail received by me that my billing amount has been increased and I have to pay the balance amount by cash and next day the status is showing 'despatched'.

But still today 2nd April 2020 the order not yet delivered to me.

I sent a mail to the customer care team they are asking me to contact with customer care phone, which is already closed due to lock down and the store coordinator is also switched of his phone.

I want need the medicines urgently as the medicine was available with them when I placed the order.

If they cannot deliver it they should cancel the order and refund back so that I can arrange it my own.

My order IDs [protected], [protected], [protected]

Complain ID : Essential medicine till not delivered Case No :C615388
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