— refund didnt get but they tell they give the refund


I have purchased medicines from and make online payment from my debit card on 02/08/2019 and next day i initiate return from my app and delivered the seal pack medicine to the nearest hub helthbuddy dhupguri medi point. This procedure i got to know from the customer care of

Till today 15/10/2019 i didn't get the refund but when i call the customer care they demanding that they send the money to the associate bank account but i didnt get the amount.
Giving the details of the order
Order id: [protected]

When i lodge a complain they give me complain id : 651707

When i ask then if you refund money in my account then give me the transaction details and form which bank and branch did the refund happened. They tell me we can not give you that information only reference id we can give

Reference id : 20191001111212801300168961345724486
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