[Resolved]  Sun Direct DTH HD — No response for attending the complaint

Address:

Visakhapatnam, Andhra Pradesh

I have taken Sundirect HD in the year 2010 and my smart card no. is [protected]. For the last 14 days a am not getting many channels and i had given a complaint to customer care and they informed that the problem is due to misalignment of dish and it will be rectified with in 48 hours by local dealer of SUN DTH service. I waited for one week and as no one responded to attend my problem, i talked to customer care on 10.05.2013 and i was told the complaint was closed after attending problem. When i informed the persisting problem, as usual they apologised and raised another complaint ( no. 1-[protected]) and ensured me that the problem will be resolved with in 24 hours. Afterwards i received phone call from the local dealer and informed me that the technician is on the way to attend dish problem. In spite of my repeated remainders to the local dealer, no one has turned up to solve the problem. Again i talked to the customer care and i realised that the latest complaint also closed as if the problem was attended. When i asked the customer care person, why can`t they verify the status of the closed complaint with the consumer, i did not get any answer. The customer care person informed that, high priority is given to the complaint and it will be forwarded to the regional incharge and problem will be sorted out in 24 hours. The present status is, no one attended the problem and the local dealer is least bothered neither to take the new complaint nor attend the problem.
This is the sorry state of affairs of SUN DTH. I decided not continue with this DTH once the present recharge period is completed. I rate SUN DTH is the worst.
K.Ravisekhar