[Resolved] Sathya Agencies — Complaint Regarding False Information and Misrepresentation at the Time of Purchase Godrej AC

Jacob AR

from Tuticorin, Tamil Nadu

Mar 26, 2026

Address: Tuticorin

I recently purchased a Godrej 1.5 ton 3-star air conditioner (Model: SIC 18Y3TG WA) from the Sathya main branch in Tuticorin.

At the time of purchase, I initially intended to buy a Voltas 1.5 ton 3-star AC (2025 model), as it was more affordable and suited my requirement. However, the sales representative informed me that the model was out of stock and stated that only a higher-priced 2025 model was available.

He then strongly recommended that instead of purchasing a more expensive 2025 model, I should opt for a “2026 model” Godrej AC at a lower price. Based on this assurance, I proceeded with the purchase.

However, upon verification, I found that:

a. The product is not listed on the official Godrej website, Sathya website, or other reliable platforms
b. The unit itself clearly shows a manufacturing date of 12/2025
c. There is no official indication that this is a 2026 model.

I believe I was manipulated by false information and assurance, which influenced my decision and led me to purchase a product that I did not originally intend to buy. This was not merely a matter of pricing, but a case of being directed toward a product based on incorrect and misleading claims about its model year and positioning.

As a local customer, I chose to purchase from the Sathya main branch based on its long-standing reputation, trust, and service quality, even though I had received a better price from another dealer. It is disappointing to experience this situation from such an established showroom as a local.

I request you to take appropriate action regarding the incorrect and misleading information provided at the time of sale, at the sales person for being unprofessional and provide a suitable compensation.

I expect a prompt response and a fair resolution to this matter.

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Mar 27, 2026

Complaint marked as Resolved

The issue has not been resolved satisfactorily. After raising the complaint, I was contacted by the retailer. However, the response provided was not professional and did not adequately address my concerns. At the time of purchase, I was clearly informed and agreed to buy a “2026 model” AC, which I understood to mean a model and a unit manufactured in 2026. This was a key factor in my decision. Post-purchase, I was informed that although the product may be considered a “2026 model, ” the unit itself could have been manufactured in 2025. This important detail was not communicated to me at the time of purchase. Due to this lack of clear and transparent communication, I ended up with a unit manufactured in 2025, which is not what I had agreed to purchase. As the issue was not addressed properly and the communication was unsatisfactory, I have decided to close this complaint from my side and do not wish to pursue further discussion with the retailer. Hence, I am marking this complaint as closed.