| Address: | Saudi Airlines - Saudi Arabia | | Website: | www.saudia.com |
4 family tickets on Jun, 2020 with the below information have been cancelled by the Saudi airlines due to covid19 measures and KSA travel restrictions.
I submitted a refund request in Sep2020 through the online refund process and the 4tickets got rejected, went t the sales office and they submitted another request but still not refunded.
call center sometime inform me to update the IBAN and second time told me they are old tickets thats why they are requested and asked me to raise a complain.
Ticket details:
Riyadh - Cairo
Departure 8th of Jun, 2020
Ticket#:
065-[protected]
065-[protected]
065-[protected]
065-[protected]
appreciate your support to refund these tickets and get the money back to my account or as a balance for future use.
Kind regards,
Mahmoud Elshamashergy
[protected] Was this information helpful? | 
I have called several times Saudi Airlines customer service, followed their WhatsApp regulations and also mailed. This is one of the worst service I have ever experienced.
I have no proper response from anyone. Some ask me to send Saudi IBAN for refund, why will a person who is a German resident will have Saudi IBAN. Some say, your request is forward to following departments, then later we don’t get any info. Some disconnects the call.
What stupidity is this?
Ticket details
Ticket number: 065-[protected]
Last name: Basha
I am really sorry for choosing this flight.
Thank you