Saudi Arabian Airlines Complaints & Reviews

After 2hours of boarding, we got told that the aeroplane developed some technical issues and were told to go back to airport.
We had to collect our luggage and got tickets for the next available flight which was 48 hours later.
We were provided with a single room for 3 adults.
The whole experience left us stressed and exhausted. The hotel experience contributed alot more stress and anxiety.
We lost 2 days salary due to all this experience.
I need to know if we are intitled to any composition?
Please advise

We were supposed to fly out from Islamabad to Jeddah and then to Manchester on 4th November 2023.
After 2 hours of boarding, we were told that the aeroplane had developed some technical issues and were told to collect our baggage and go to hotel.
We were issued with another ticket which was after 2 days.
The whole experience left us stressed and exhausted, the hotel provided contributed further stress and anxiety by providing a single room for 3 adults.
We lost 2 days of salary due to our original flight being cancelled.

4 family tickets on Jun, 2020 with the below information have been cancelled by the Saudi airlines due to covid19 measures and KSA travel restrictions.

I submitted a refund request in Sep2020 through the online refund process and the 4tickets got rejected, went t the sales office and they submitted another request but still not refunded.

call center sometime inform me to update the IBAN and second time told me they are old tickets thats why they are requested and asked me to raise a complain.

Ticket details:
Riyadh - Cairo
Departure 8th of Jun, 2020
Ticket#:
065-[protected]
065-[protected]
065-[protected]
065-[protected]
appreciate your support to refund these tickets and get the money back to my account or as a balance for future use.

Kind regards,
Mahmoud Elshamashergy
[protected]

I had travelled from germany to kochi over medina and then jeddah. My luggage didn't arrive in jeddah as the people told me in kochi on th 14th april 2019. I am here for the wedding of my cousin and all my stuff for the wedding is in my luggage. So please if you see any lost black luggage, please contact saudi arabian airlines. My flight number was sv784 from jeddah to kochi. And from germany to jeddah over medina sv 168. The tag on my baggage is coksv21345.

Please if anybody find the luggage contact saudia arabian airlines. Thank you!

Sir, i lost my bag at allama iqbal international airport lahore. When i return from jeddah to lahore at 23.03.2019. My client number is jk1518831. The description of my bag is that milk bar almaraia (Rs.1480), 20 shampoo botles (Rs.7400), mobile samsung j7 (Rs.25900), mobile samsung j6 (Rs.29000), 06 box of chicken stock (Rs.6660), baby cloths (Rs.11100), tine packs (Rs.1132), tang box (Rs.1110), bag (Rs.3000), total cost / amount of bag is (Rs.86982)
Please oblige and pay my charges. Thanks.
Please contact at [protected]
Email at [protected]@hotmail.com

Hi i travel on 3rd of jan 2019 from jeddah to dubai through sv 594 along with my wife and two 8months old infants. It was really bad experience at jeddah airport. When i see checkin is open i came in the queue for check in counter which are i believe counter # 15 to 27 and queue was very long but i along with my family wait in the queue and when we reach next to check in counter supervisor there start yelling for cairo flights and they stop passengers of all other flights even who are standing in the queue and calling for passengers for cairo even who are not in the queue are going for checkin i request him that as i am with my family and i am in the queue plus it my turn for checkin so let me go but he stopped me i wonder what is the benefit for standing in the queue for so long i fell i am rubbish as i stand in queue for so long than on check in counter i come to know that i can not travel on my confirm seats for which i pay extra and which was booked by saudia staff and they confirm me that i can travel on these seats with infants my confirm seats are 30 b and 30 j for my wife but person at check in said i can’t travel with infants on these seats and they change our seats to 55k and 56 l with out giving any option now it’s more than one month i am writing emails to saudia airline for refund of extra payment which i make for seat selection but they refund only for one seat and one seat payment is still pending and now even they stop replying emails

I am complaining from Eisa Eldosry Saudi Arabia supervisor in King Fahd international airport today .as a results of delay flight 339 more than 10 hours he was aggressive towards me and his behavior was very bad when I asked about my rights in such case.i refused to give my passport to one of his subordinate cause he carried more than 100 passport and I afraid to loose mine.
Please take corrective action agains this supervisor cause he didn't represent Saudi airline with this behavior.
ahmed amin
flight 339

We had a flight from riyadh to manila on the 7th september 2018. After the take off our entertainment screens did not work. After restarting it 3 times, the staff came to us and said sorry they cannot do anything and they cannot move us as the flight was full. Fine, a 9 hour flight with a 4y old with no entertainment and not even an apology. When it came to the meal before we reach manila, choice between fish or chicken were on the menu. But just our luck, they were out of chicken half way through the service and being allergic to fish i had to go hungry. That was they first experience... Second experience came on the way back from manila to riyadh on wednesday 26th september, seats 52 j, k, l. First the seats we booked online with online check in has been moved as they changed aircraft. Again after take off, our entertainment screens did not work. When we asked the staff about it the response was sorry it does not work. I asked to speak to the supervisor onboard, mr. Fazen and after a long talk he finally moved us to another seat. Now the audio did not work. I spoke to the supervisor again and he promised to make the note to the airline. How must we not have entertainment for another 9 hour flight that we paid for? When the meal came again before we reached riyadh, again the chicken run out before it reached us. When we asked the staff to please see if there is any spare, she came back within 10 min with a chicken meal. She told us that this is for us, but it actually is for the staff. I was shocked. I told her to keep her staff meal and again no food.
This was our 5th wedding anniversary and we wanted to be special. But really the way we got treated and no entertainment for 2 x 9 hour flights that we paid for is really shocking. I will never ever recommend saudia airlines and i will never ever fly with them again. The staff attitude really need to change. We paid for the flight, entertainment and food. And not to get that is really shocking.

Dear sir/ madam,

My ticket dammam to new delhi on 12th april 2018 get cancelled by the airlines and issued a ticket for next day. They told me that we will provide you a taxi fare from dammam to jubail and return by showing the invoice at next morning. But when i reached airport next morning 13april 2018 they told me we done have petty cast to give you the money and the station master told me to submit a online complaint on the saudi airlines site that is why i am doing this moreover my luggage was sent to delhi in other flight and while receiving my own luggage next day they charged me rs 300.
Hope i will get justice in sha allah.
From
Feroz khushkhan
Below is my ticket details
Ticket
Passenger itinerary receipt

Mobile web, jed office date: 06 apr 2018
Jeddah agent: 0001
Name: khushkhan/ayaan (Inf)
Jeddah
Iata : 714 95760
Telephone : tba

Issuing airline : saudi arabian airlines
Ticket number : etkt 065 [protected]

Booking ref :amadeus/w8o9cj[protected], airline: sv/w8o9cj[protected]

From /to flight cl date dep fare basis nvb nva bag st

Dammam king sv 1137 v 12apr 0700 vpowsa/in90 12apr 12apr 1pc ns
Fahd intl
Riyadh king arrival time: 0810 arrival date: 12apr
Khalid intl
Terminal:5

Riyadh king sv 760 v 12apr 1050 vpowsa/in90 12apr 12apr 1pc ns
Khalid intl
Terminal:2
Delhi indira arrival time: 1715 arrival date: 12apr
Gandhi intl
Terminal:3

At check-in, please show a picture identification and the document you gave
For reference at reservation time

Endorsements : tkt vald 1y frm issue date
Payment : cc ca xxxxxxxxxxxx8012/exp0220 s036937 55.00

Fare calculation :dmm sv x/ruh sv del5m12.29nuc12.29end roe3.756000

Air fare : sar 47.00
Tax : sar 8.00e3
Total : sar 55.00

Tis is to complain regarding the bad behavior of the saudi airlines staff with as
We make the registration of our tickets 065 [protected] and 065 [protected] then when we went to the boarding it took time due to the long queue by consequence we reached just before 21:00, but we found that the gate already closed
We didn’t receive an official call from the airlines to ask where we were or if we can reach or not. Even we reached before the time
It was easy to open the door for us and we will not cause any delay to the flight
But later i understood why their behavior was in such way??
They want as to miss the flight then they will charge as for the modification of the ticket and this what happened because we were in the obligation to go in the following flight so the ask for 230 aed for each ticket to go for the next flight which was at 23:00 under the booking[protected]
When we came in the plain we noticed that was almost empty, so i don’t understand why the charged as by 460aed even they make a mistake caused us to miss our 1st flight
So kindly we request to refund at least the 460 aed that they charged as because that was not fare

We were on SV 860 riyadh-manila flight 1st the aircon is not functioning properly and when we reach manila we are surprised tagta re baggages did not come out from the conveyor, a ground staff of Saudia Airlines approach us and told us that our baggage were not loaded in theplain, 1st he told us that we can claim it tomorrw since ther eis a 1:00 pm plane second we found out that it will be hiven to us the day after tommorow then finally they need to search were are the baggages, second the manager doesnt know how to troubleshoot sich situation. As if they are talking to an illiterate people

Hi

I flew from Jeddah to Amman on the 28th of June 2017 at 20:05 on Saudia Airlines. When I reached Amman my one piece of luggage was missing. We had checked in 14 pieces of luggage but only picked up at 13 items at the airport as 1 bag was missing. They refused to open a claim at Amman airport. They said if I opened a claim in Amman, I would have to pick up my luggage from Amman airport which did not make sense. From Amman we flew to Dubai and then to Durban on Emirates where we rechecked our bags in.

Please can someone help me.
I tried to fill in the contact form on the website but it’s asking for a claim number and I don’t yet have a claim number as they did not allow us to open a claim at the airport.

I need a number of someone i can contact to open a claim for my lost bag. Its been 6 days and its ridiculous that i cannot get through to anyone to help me!!

Thanks
[protected]@gmail.com

Lost bagages in saudi airlines and my some amount has been approved but still i didn't get my payment.
I had courier all documents to official finance office mumbai.
After loosing my flights due to arline's staff mistakes and even in the next flight i purchased again but i did not get my baggages and airlines provide it after few weeks but lost many things.

Then saudi airlines promise me to. Provide some amount which was not sufficient.
At least they should return my air ticket. I paid two flights payment.
Anyways.
I did not get amount even after approval.

Regards

My father started his travel from Delhi, India ( DEL) to Jeddah airport on 04/22/2017 by Saudi Arabia airlines. He reached at Jeddah airport at 04/23/2015 by 1:00am . He was waiting for his luggage but he did not find his luggage .No airport authority looks positive for help . He did not take any additional cloths in the carry on .He is worried about his stuff. His phone number is +[protected]. Please help him .

I bought air line ticket from CheapOair on April 09-2014 booking number 21002125/Dep-Cairo airport on[protected] to Washington Dulles DC USA when i went to Cairo airport the Saudi agent refused to board and denied to give me any reason.and i had my valid passport and green card.then i missed my flight after that i have to buy another ticket so i can go back to USA in the same day.after i arrived try to get my refund they refused also filed dispute with CheapOair and my credit card the answer from the Saudi air was no refund tile today[protected] also i submitted copy of my passport-green card-US immgiraition in JFK NY-and copy of other air line ticket that i bought it in same day.still refused to refund me

Dear all.
I would be very happy, if you please update me about my lost baggage, since till date no positive reply after following up almost every day with your Mumbai office.
For your ready reference my claim # is Mumbai MUMSV 20925.
I would again just brief you shortly about my journey from Baghdad to Mumbai via Jeddah which will help you to locate my bag (Red & Black Colour).
On 08 December 2011 i travelled in ME 323 (Middle East) from Baghdad to Beirut. This flight was delayed & arrived late in Beirut due to which i was not able to board the connecting flight SV 640 from Beirut to Jeddah.
The transfer desk staff in Beirut made me to wait for One day in duty free area. I was left on my own with no mean's of communication (Mobile, Internet, etc.) During this period of 24 hour's i inquired many times about my baggage & every time they confirmed me that i will get my baggage in Mumbai.
I also paid money (605 USD) from my own pocket for my next day (09 December 2011) flight, since the Beirut transfer desk staff told me that the Saudi Airlines has cancelled my yesterday's both ticket's.
Then i travelled on 09 December 2011 in SV 642 from Beirut to Jeddah.
& then on 10 December 2011 in SV 744 from Jeddah to Mumbai.
After searching & waiting at Mumbai airport for almost more than 3 hour's i did not received my luggage.
All this was immediately reported to the Saudi Arabian Airlines counter at Mumbai & the officer also filled up lost baggage form.
Now after calling Mumbai office almost everyday, they have instructed me and accordingly i have filled up one more form (Baggage claim form) on internet on your web-site and also i have filled up the same form and personally send you on the address (To Jeddah) mentioned on your envelope thru Indian Post Office. Also in that same envelope i have attached/posted more copies for your ready reference, all my 3 boarding pass, passport copies & also the form filled at Mumbai airport.
In the claim form i have not added all/many small item's in my bag like medicine's, foot powder, shaving razor's, laundry bag, slipper's, under garment's, c/d's, etc. Also i would like to inform you that the claim (more than 1400 USD) made by me is true. I would have easily mentioned or claimed that i have electronic's like laptop, digital camera, mobile, etc. worth 3000 USD or more. Mainly i have all my certificate's, many document's, which is most important for my future, since this was my end of contract with the Company in Iraq.
I hope you treat this as urgent. Waiting for a positive reply from you.

Thank's/Regard's,

Sanjay Mendes.
Kharodi Village, Marve Road,
Malad (West), Mumbai 400 095. India.
[protected]@rediffmail.com
0091-[protected] /[protected].
Passport # F 2512764. India.

My booking no. ZRKMS4

I Have currently gone through a major accident in which i broke my leg completely.
I cannot walk for another 4 months due to which i cannot take the flight.
I was speaking to their offices in mumbai and they were very rude to me.
Mr. deepak especially. He is very unconsiderable. He even yelled at me and hung up on me.
He says my ticket if i try to reshedulde it for June it will cost me all together 11,500Rs,
which is equal to the ticket amount. Im very dissapointed with this. As i was looking at their website there is a guest value class available for just 50$ more than my fair and mr deepak says that the fares online dosenot reflect on his systems.I feel that they are trying to encash on someones misery. All i want is just to rebook my ticket for june and im ready to pay the
250 SAR + the difference amout shown on their website ie 50$.

I had travelled from Chennai to Jeddah on Saudi Airlines flight SV 0769 on 09.11.2009. After landing at Jeddah Airport i could not find my bag. I went to the saudi airlines office lodged a complaint and my complaint File number is JED SV48499. They had given three numbers for enquiry but nobody picks up the call and nobody reponds. I went to the airport to enquire about the luggage they said it has been sent to the Saudi Airliness Headoffice. On checking there also the bag could not be found. Now they have not accepted the Compensation form also. The bag contains very important documents and all my clothes. The tag on the baggage is AI680332.

Find my luggage and return it to me. My contact number in Jeddah is [protected].

Dear Sir,

Below are my series of mail to saudi arabian customer relations but did not get any reply yet. They didnt even acknowledged my mail. attached is my ticket. please help me in getting my luggage.

Have a nice day,
Saurabh,
[protected]






SAURABH DIGHE <dighe.[protected]@googlemail.com> Thu, Jul 16, 2009 at 8:12 AM
To: [protected]@saudiairlines.com.sa
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Dear Sir,

I have travelled on the above flight yesterday from Riyadh to Aden. At
the checkin counter in Riyadh I was given a thru checkin with two
boarding pass upto aden and was told to take my luggage directly at
aden airport. But when i reached aden i did not find my luggage.

My luggage tag numbers are SV394965 - SV394969.
There are total five pieces which contains some testing equipment and
my personal belongings.
Now I am staying in aden waiting for the luggage. My contact number in
aden is as below

[protected]
[protected]

You are requested to take the matter seriously and send my luggage to
aden as soon as possible.

Please acknowledge the mail by return reply.

Have a nice day,
Saurabh Vikas Dighe
Passport no. Z1873604

Turaif_Aden.pdf
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SAURABH DIGHE <dighe.[protected]@googlemail.com> Thu, Jul 16, 2009 at 7:43 PM
To: [protected]@saudiairlines.com.sa
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Hello,

Is this a customer relations centre. If yes then atleast acnowledge my
mail by sending some receipt. I have lost all my luggage and please
help me in finding it.

Have a nice day,
Saurabh

While Travelling from Jeddah to Lucknow, India, in BUSINESS Class flight number SV 878 on 17th June 2009, my baggage was lost. The baggage has not been traced despite repeated followups and complaints. This shows the pathetic customer care and attitude of the carrier. It was a Delsey baggage.