Saudi Arabian Airlines — worst experience ever

We had a flight from riyadh to manila on the 7th september 2018. After the take off our entertainment screens did not work. After restarting it 3 times, the staff came to us and said sorry they cannot do anything and they cannot move us as the flight was full. Fine, a 9 hour flight with a 4y old with no entertainment and not even an apology. When it came to the meal before we reach manila, choice between fish or chicken were on the menu. But just our luck, they were out of chicken half way through the service and being allergic to fish i had to go hungry. That was they first experience... Second experience came on the way back from manila to riyadh on wednesday 26th september, seats 52 j, k, l. First the seats we booked online with online check in has been moved as they changed aircraft. Again after take off, our entertainment screens did not work. When we asked the staff about it the response was sorry it does not work. I asked to speak to the supervisor onboard, mr. Fazen and after a long talk he finally moved us to another seat. Now the audio did not work. I spoke to the supervisor again and he promised to make the note to the airline. How must we not have entertainment for another 9 hour flight that we paid for? When the meal came again before we reached riyadh, again the chicken run out before it reached us. When we asked the staff to please see if there is any spare, she came back within 10 min with a chicken meal. She told us that this is for us, but it actually is for the staff. I was shocked. I told her to keep her staff meal and again no food.
This was our 5th wedding anniversary and we wanted to be special. But really the way we got treated and no entertainment for 2 x 9 hour flights that we paid for is really shocking. I will never ever recommend saudia airlines and i will never ever fly with them again. The staff attitude really need to change. We paid for the flight, entertainment and food. And not to get that is really shocking.