Savaari Car Rental — cheated my elderly parents travelling for 40 hours and fought on road demanding money in the middle of road without ac in the car

Address:	Flat No. 311, 3rd floor building, Model House, Saibaba Temple Rd, Dwarakapuri, Punjagutta, Hyderabad, Telangana 500082, India
Website:	www.savaari.com/hyderabad/car-rental

I have booked a cab from savaari.com from hyderabad (Telangana) to eluru (Andhra pradesh) on october 6, 2020 for my elderly parents who are travelling from usa to india. The driver that was assigned to us is shiva and mobile number is [protected]. We have opted for an ac suv (Ertiga or equivalent) for the price 7891 inr and once we board the vehicle from hyderabad international airport picked us by driver shiva, we have noticed that the ac was turned off for almost 15 mins. After a while coming out of airport and passing by the city we have asked the driver to turn on the ac as it was so hot outside and we started sweating. The driver said that the ac is not working and he can roll down the windows and drive. We have insisted that we cannot travel in the vehicle as we have specifically booked an ac vehicle due to our age. The driver stopped the vehicle on road and said this is how it will be and that we would have to adjust or pay the full money. He started fighting and yelling at us in the middle of the road, we being 66 and 62 years old and travelled for nearly 40 hours (Travelled from usa) were not in a position to argue / fight with that arrogant driver. The customer care people when called said that we would have to wait for 6 hours to get the vehicle replaced or we would have to travel in the same one without air conditioning. We seriously condemn such companies robbing people, cheating them and leave them with no options yet claims to be a good company by taking the entire amount. We were under tremendous amount of stress and would have fainted or gotten a stroke due to this incident. I urge government to take strict action on such fraudlent companies and arrogant and cheat drivers who don't even have humanity looking at us and not even considered our age before lashing out and yelling at us.