Savaari Car Rentals — left stranded in middle of nowhere because of savaari car rental

Address:	Satara, Maharashtra
Website:	www.savaari.com

We had a booking with savaari for 3 days for pune - mahabaleshwar - pune - lavasa round-trip and it was a horrible experience. Since we were going to hilly area we had specifically requested for a good cab and driver. From the first day itself it was apparent that cab was stuttering and stopping on slopes and wasn't able to pickup and driver was inexperienced and didn't knew how to drive through hilly areas. Somehow, we got through the first day. Second day, the cab wasn't able to climb up on a slightly uphill road and the driver admitted that the cab has a pickup problem in the engine and clutch. We were stuck for 2 hours in a remote place with no network. We got the cab toed and the same thing happened again and it caused a massive traffic jam this time bcoz o[censored]s. It was already 4pm and we immediately informed savaari about the situation and they promised to call back in 15 min and they did not. We took the cab to garage and called savaari again, on which they said they will do something. We had to cancel our further bookings in pune and lavasa and one person missed his flight from pune. Savaari called after 1 hour and said "sir, driver is getting the cab repaired"which we already knew. I explained them the problem again, they said in 2 hours they will arrange a new cab. They called after 2 hours and the reply was "sir, driver is getting the cab repaired". Our whole day got ruined and we had to stay in mahabaleshwar. I kept chasing them and they kept asking more and more time to arrange a new cab. Around 10pm savaari called and said the cab got repaired, when i tried calling driver his phone was switched off. When i asked them how did the contact the driver, they said a "local team" informed them. At 11.30 pm we were finally able to call the driver and he said that the repair process is still going on and the cab will be ready by morning. So savari representatives lie too! Next morning we called savari again at 7 am, for 2nd day's refund and cab transport to pune, they again started giving excuse like, "we cannot take a decision right now", "we'll let you know by 10 am", "we'll give rs. 200 off" (On a booking of rs. 10000!) and other lame excuses. Right now it's raining heavily in mahabaleshwar and we're stuck here without a cab, without any transport back to pune. When we called the cab driver, he said the cab is "still not repaired", for all we know he has already run away from here. Now, at this moment, we're stuck here in heavy rains, without a cab, almost two days of our trip ruined, rs. 4000 advance paid to savaari for nothing!