Sbfc — Professional Loan

Dear Sir/ Madam,
I Dr. Dost Mohamed Khan residing at Vijayshanthi Lotus Pons, Thaiyur, Chenglepet District, Tamilnadu and Practicing Diabetologist at my Speciality Clinic. Ocean Hospital, Kannagapattu, Thiruporur, Chenglepet District, Tamilnadu.
I never approached Mr. Satish K for any loan. I got numerous call from his side for Professional Doctor Loan. At some point of time i have given him appointment for discussion regarding loan. During that discussion at my clinic he explained me about doctor loan at fixed 5% and Diminishing 10% rate of interest. at the end of the discussion he said about the processing charge as 40, 000 plus, after hearing that amount i clearly said him NO for the loan process. Infront of him i called one of my friend who recently got loan from ICICI Bank with processing charge Rs.3500 and Rate of Interest 10%. The discussion took place by placing the mobile in loud speaker, after that i asked Mr. Satish K to provide me the loan with the same processing fees and rate of interest. Mr. Satish didnt accepted the request and he left the clinic. Later on I started to process the loan with ICICI bank, infact the Asst Manager is also one of my patient.
But the next day Mr. Satish K Called me for the same loan and he agreed for Rs. 5000 as processing charge and 10% Rate of interest. ( For Proof we have to check the voice call from my Airtel number).
I asked him twice about the same and he agreed for 10% ROI and Rs.5000 Processing charge
I received Rs. 19, 47, 691.00 after deduction of Rs. 52, 309
Totally i was in shock after seeing the deduction and hearing about the Insurance for the amount.
At any point of discussion he never discussed with me about the Insurance Details.
He was asking me the nominee details which i handed over. But he never said me about Rs. 23, 640 deduction for Insurance which surely i should not have accepted the process.
I accepted the loan process only as 10 % ROI and Rs. 5000 as Processing charge, but what i received it exactly opposite.
i called him for the same details, he is saying me your sanctioned loan is Rs.20 Lakhs thats why 14% ROI, if its Rs. 21 Lakhs then the ROI will be 10 %.
While processing the loan his speech is soft, now he is quite different, at time he is not lifting the call and not responding to me in the wastsapp befor disbursal of the amount.
Dear sir/ Madam, I would like to go with SBFC with Rs. 5000 Processing the Charge and 10% Rate of interest as discussed by me with Satish K.