SBI General Insurance Company — policy document not recieved after follow up 1.5 month

Address:

New Delhi, Delhi, 122002

I purchase one long term home insurance policy from sbi general insurance company.
I bought my policy on 16th jan online. But during the payment otion after payment deduction page is refresh & policy is not genrated. When i talk to customer care then they confirm the payment & send me ref number of payment & update me i will recieve policy within week..

Still i dont received my policy doument. I am follow up customer care last 1.5 month. They send me confirmation we will send you policy but not recieved till time.