[Resolved]  SBI Life Insurance — lack of service related to rinn raksha insurance

Address:

Meerut, Uttar Pradesh, 250004

I took loan form sbi bank. At the same time i opted for rinn raksha insurance. Form april 2017 onward my rinn raksha installment is debited from my account.in sept 2017 i receive a letter ref no.-rinn/[protected] dated 07/09/2017 regarding refund of my proposal deposit amount and unable to provide insurance cover against my rin raksh loan a/c no [protected]. After receiving your letter i personally go to the branch (Code 2419) to discuss the matter with the bank representative and concern sbi life personnel. Bank personnel help me and contact the sbi life personnel. He came and talk to me. He said that he is busy with some work and will resolve the issue within 7 days. After 7 days i again meet him and discuss the matter with sbi life personnel. He again said me to contact after 7 days. I again contact him on mob no-[protected]. He said that he is looking into the matter and will call me back after discussing with the higher authorities. But till date the matter is not solved. I request him to apply afresh for rin raksha loan but all in vain. He is assuring me again and again but there is no progress in the matter.
My rin raksha loan account neither closed nor my monthly installment is stopped. The monthly installment of rin raksha loan amount rs1100/- was deducted on0 5/10/2017 and 05/11/2017. It simple means that the sbi personnel is playing tactic with me.
I think it is not a professional behavior on the part of sbi life personnel.
Please look into the matter and order the needful so that my rin raksha loan account can be revived.
I email in this regard on 14/11/2017 to [protected]@sbi.co.in. The reply send to me just mentioned that your policy is not in force and contact to the branch. If the branch official listen to me why i email to sbi. And if my policy is not in force why the installment is debited form my account and where this debited amount is going?
Please help