SBI — SBI Loan not closed even after paying the amount

Address:

Hyderabad, Andhra Pradesh

Hi Team, Hope you will help in resolving the issue. I hold a credit card with SBI. And as the market offer, i have taken the Encash loan on my card. Which is nothing to do with Cash outstanding/balance. Its independent of the card. i was given with the loan amount of 1, 77, 000/-. and was told that i can close the loan whenever required. Recently, i got arranged some amount by taking the LIC loan to clear this SBI Card loan as the interest rate is very huge. on 10th I called SBI Customer care to check on the amount. And i told them i will call back and confirm on the closure. on 11th, i called to customer care to confirm that i am clearing the loan amount by paying the amount of 1, 69, 800/- as confirmed by the customer care. I paid the amount online and waiting to reflect the same in my statement. on 24th i see, the amount is not credited towards the loan amount. and shown towards the card balance. as -1, 35, 000/- which is disgusting. I called customer care immediately on 24th to check on this. They told me, my request was not registered. I shouted on them how can they miss on registering the request. because it adds up huge lot of interest to pay. They told me they will enquire on this and the resolution cannot be before 31st Aug, 2015. I have no other way apart from waiting. I called them back again on 29th to check on the status. Nothing happened. Instead i got a message saying that the issue is resolved. I was pissed off by seeing the online statement. Nothing changed even after continuous followup. I called them today 31st of August, 2015 around at 8:35am to check on the issue. They told me that the request has been logged on 29th August, 2015 and my issue has been forwarded to higher departments saying that they have registered a complaint against the agent for not taking the request. And asked me to wait for EOD. I checked online again after 5:30pm. Nothing happened. I called them again for 4 today between 6:00pm to 7:30pm. I didn't get connected to them. and when Connected, i dont have any resolution and the call got disconnected for twice while in the conversation. Not sure if this was the Network issue or wanted disconect. disappointed, raised by BP. As this goes lots of interest. I have to pay interest to LIC and to these people for the mistake which i didn't do. I checked again now before logging a complaint. and nothing happened. Need your help in resolving the issue. Regards, Nagamani